Grifo Auto Transport

If I could give 0 stars I would!!! Terrible company that uses bait and switch. Don’t know how they haven’t been reported more to BBB? Quote you one price with written estimate and then when transport company calls they tell you it’s 200 $ more! Their customer service is almost non existent leaving you wondering why did I deposit $ with you and now I have no idea when someone will be picking up my car. find a better company to help you there are many out there and don’t waste your time with these jerks!

Terrible company! Told me $ 500 so I sent deposit. Now they say it will be $ 700 and they will not refund my deposit. DO NOT USE THIS COMPANY!!!

First things first — if you are shipping a car, go straight to the shipping company. DO NOT get a broker. Grifo is a broker.
When this whole process first started, Donna was truly helpful. Catered to my every need and answered every question. She called us a lot and she would even text us updates which I thought was unprofessional. Donna called or texted every day, which was even more weird. She made sure, 100%, that our cars would be delivering at our hotel which we were staying at for 1 night, the night of ⁰⁹⁄₀₇ or the morning of ⁰⁹⁄₀₈. My boyfriend and I were moving across the country and that was scary enough, so our minds were anxious as is. He booked our cars to be shipped a month in advance. Since he booked so early, you would think we would have 0 problems getting our cars on time. They were shipping together, got the price we wanted and had 0 problems. Perfect! What better plan could possibly happen?
Things started getting weird when my boyfriend would tell me what Donna told him (through the process of booking it) and she would tell me differently. I confronted Donna about the matter and she would say «oh men will be men! He just made up his own scenario, I don’t even know how we would come up with that, men just forget everything!» As if that wasn’t degrading enough, she continued to put emphasis on how stupid men were every time we spoke and she kept telling us personal issues about herself.
She told us it would make more sense to have our cars picked up at the mall near our house (because it has a big parking lot) as opposed to our residential area. A couple days before they’re being picked up, she’s talking to me about picking them up at my boyfriends house and I said «no — you told us we’re having them picked up at the mall,» she goes on to tell me «no I never said that,» talking to us like we’re stupid. So we just had the shipping company come to my boyfriend’s house to pick up both of our cars. The truck came on time. We said to the driver «so our cars will be there this date right?» And he was like «no, our lead time is 8 – 10 days,» which wasn’t his fault, but that doesn’t change the fact that we were angry. We called her and she reassured us the driver was wrong, it’ll be there the 7^th or the 8^th, then she changed the subject and told us «oh it’s even shipping in a closed truck! That’s so awesome for the price you’re being given! No rocks will hit the car like it would if it was open!» She was trying to distracting us from the topic of which we were angry about.
The driver told us our cars will arrive the 11^th. My boyfriend and I were moving across the country and we wouldn’t have a car for a week? He booked a month in advance, why shouldn’t we have our cars picked up earlier at home, to be there on time? Because Donna said if our cars get picked up the 1^st, they’ll be there the 7^th or the 8^th, no problem! Those dates were suggested by her. Being that she should be the expert on this based off the fact that is what her job literally entails, she should know better than to push our luck. While our cars were in transit to our new home, she would not pick up the phone, or would and tell me she would call me back and never would. At that point, I started getting angry with her because I felt so helpless and vulnerable. We took matters into our own hands and just started talk with the shipping company for updates and avoided calling Grifo.
In the end, our cars arrived the 11^th and we had to get a rental. We had to change the delivery location as well (which didn’t change the price, but it was a hassle doing so). We called and called Donna, no answer, her inbox was full, called from different numbers, spoke to the owner of Grifo and he couldn’t care less about our situation. We wanted Grifo to refund the money we spent on the rental, which is totally reasonable being that it was her fault. To this day, she still won’t return our calls. I most certainly do not recommend Grifo. Just go straight to the shipping company. I recommend CFR Rinkens.

I am forced to give 1 star… Only because there is no option to give 0!
I hired this company to transport my vehicle from California to New York 3 weeks ago. The night before pick up day… I still had NO time frame of when my car was going to be loaded on the truck. After calling and calling, I was informed by Lenny that not only was the rate he quoted me going up… I would also have to pick up my vehicle 2 hours from my new home in Manhattan!
Upon having this conversation… I was told to deal with the carrier company MYSELF and given the number to speak to the transport dispatcher.
From there, I worked directly with the carrier company MYSELF to coordinate pick up time. Prior to the pick up of my vehicle, $ 150 was deducted from my account by Grifo Auto Transport (after being told that $ would not be payable until my car was picked up by the carrier).
Lenny NEVER called to follow up with me!
I then received a call from my driver to let me know that I could schedule delivery on my car… After speaking to the carrier company, I was told if I needed my vehicle prior to the END of next week (3 weeks from original pick up date) I would need to come to pick up my vehicle in Morristown, PA (3 hours from my home)…
At this point I reached out to Lenny to fully educate him on my feeling surrounding the situation. I also requested a refund for the $ 150 he deducted from my account. (I am not sure what this $ 150 was for as I coordinated the whole transaction myself with the carrier).
Now, I write this review as I sit at the carrier offices awaiting a locksmith to arrive to unlock my vehicle as the keys to my car are NOT here… I learned that Lenny let them know that I was in NO HURRY to get my car after they had it loaded on a truck to deliver to me at my home yesterday!
This «broker» has done NOTHING in this process but give the carrier BAD information and make this whole process for me and my family an absolute NIGHTMARE!