Rice’s Auto Repair

These guys are the most honest mechanics you will ever find!

I have been a customer for 19 years and always enjoyed great service brakes mufflers and check. Engine lights always repaired on the first visit. Employees are very helpful and friendly and professional Recently I bought a Acura. Mdx. And from day one it had a pull. I took to dealer. Many times. And didn’t realize they sub the job out to Mavis next door to them. Once I realized. I ran right to my old faithful. Rices automotive. The car was perfect. After that. Thank god for them.

About 8 months ago, I bought my car from this auto shop. they seemed very nice, the price was reasonable; they had told me that they had put a new transmission in my car and did all this added stuff, which I was very excited about. Its my first car, so you can understand how important this was to me.
Fast forward to last month, I was having some serious problems with my car and the check engine light coming on. I brought the car to them, and one other place and Rice auto said that nothing seemed to be a problem, we took my car to another place they said its probably a sensor. and If the light comes back on after they replace the sensor its probably that I need a new tranny. The light came back on, and after nonsense on the phone, and coming back and forth to the shop. they tell us that I need a new tranny, and that its gonna be 1800 which is what I paid for the car when I bought it.
Long story short, this place is a waste of YOUR time, stay clear of it. They seem friendly, but they aren’t very honest, the transmission was NOT new, and they didn’t even offer to fix it at a discounted rate for me after only having the car for 8 months and believe me I’m not a crazy driver, its an old lady car, and I am maintaining it in that condition.
Dennis’ Auto in Garden city, is my alternative now! They’re a little pricey but they are honest, and get the job done.

Woman at the desk is insensitive and rude. Horrible customer service. I understand you work in an environment that doesn’t quite call for being polished, however as the voice and face of the company she is a bad representation of how to treat a customer. As my first time being a customer here I can say that I will NEVER return and i will discourage anyone from going that I know. Really deserves 0 stars!