The Bridal Depot

So the place looks really old… and the lighting is horrible! The rooms are not clean and there are holes in the walls. But anyway, this was the second place I came to. I came in in February and my wedding date was set to late November…9 months later. The consultant was super pushy about purchasing the dress. although I did like the dress I did not fall for it. The dresses do not have any prices on them which sucks bc how in the world are you going to not have a price on a dress and make someone fall in love with it (although not my case) without knowing the price?! Anyway, so she went away and took forever to check the price on it. It was in 2K range. I was told that I have to purchase it in full bc I was so close to the wedding (umm I think not, I still had 9 months away!) and the consultant was telling me to buy it now bc I wouldn’t have time to get anything else and all this stuff. So okay, I buy it. I ended up making alterations to the dress.
Anyway, so I come back the Saturday before the wedding (about a week before the wedding) to steam it. They told me it would be ready that coming Friday (the day before the wedding). I come in on Friday and my dress was NOT ready. My dress was still hanging not even opened. She had to take it out and steam it there making me wait about half an hr…
I give 2 stars and that’s bc I actually ended up liking my dress in the end.

Let’s face it… I would give this place 0 stars if I could.
It was storming in Houston and I had the first appointment of the day at 10am. At 10am, we can’t get into the building because doors to the building were not unlocked yet. Another bridal party had to call up and get someone to open it up. Walking into the building, it feels as if they are stuck in the 80s… not to mention the lighting is HORRIBLE. Way too dim. Changing rooms are ugly and tiny as well and other dresses that were tried on were left in there. I get there and for some reason the bridal party with the appt at 11am is attended to before me just because her wedding date was several months before mine. Okay?
But what pissed me off the most is the fat shaming the consultant exhibited. I get it, I’m out of shape and have huge hips, but I’m pretty sure overweight girls get married too, no? Apparently the sample sizes only go so high at that boutique and I get that. But instead of EXPLAINING that the sample sizes only go so high and that they would have to order my dress for me to try on, the consultant was just plain rude and trying to shove ugly dresses in my face that she thought would fit me. Not to mention that I read another review on here in which they do custom sizing? But it was just unprofessional and uncalled for. So was I going to give my business to this place? Don’t think so.

If you read any review for this place — make it mine. If I could give them 0 stars I would. I was looking for bridal gown retailers that carried a certain style by Mori Lee. After calling 7 different bridal boutiques I felt a little defeated when none of them carried the style I had been looking for. Bridal Depot was the last on my list and I was crossing my fingers. I asked the woman who answered if they carried «the style» and YES they did! I was so excited and asked if I could come in the next day. As I’m scheduling the appointment I mentioned to her what my dress size was. I could hear the breaks squealing and the record stop playing in her mind. She nastily goes «We have a size ____(which was 2 sizes smaller than me). You aren’t going to be able to try the dress on.» I kind of stuttered and went «Oh…so I can’t just try it? I can still put it on to get an idea…» She replies, «No, you can’t.» I hung up in tears. I was so angry and hurt someone could be so callous. Especially in this industry, were customer service is everything. Any girl whose been bridal gown shopping knows boutiques have sample sizes, and although they might not have your exact size, they still have you try on the dress and get you clipped in and rig the gown to make it look like it fits. Shame on whoever the witch was that answered the phone. I’m not obese by any means, and I refuse to let someone make me feel like that. So I suggest you skip this place and go elsewhere. I went to Venturas and had a wonderful experience (see my review). Happy gown shopping!

This place was very shady! We went here and my consultant was talking to me about how they split up the store depending on designer. I told her my budget was under $ 1000 and she said «ummm, well I’m not sure what I can show you then». None of the tags had ANY prices on it so you had no idea what you were looking at. She then takes me to a rack and said some of these dresses were under $ 1000.
So every dress I pulled out, we had to keep asking if it was in our price range. Very weird! So I started trying on dresses and I ended up liking one of them. I ask her how much the gown was and she said she would look it up. When she got back I asked her how much it was and she said she didn’t want to tell me. She then told me it was $ 1550. Out of nowhere the manager of the store came into the picture and said she could sell me the dress for $ 899. So magically it turned 50% off!
It honestly felt like they were pulling numbers out of the air and seeing if you would bite. I ended up not buying my dress here.

My experience was great until the very end. I walked into the Bridal Depot four weeks before my wedding, with no expectations. I found «the dress», and they were able to rush it in time for my big day. It arrived in three weeks, Dana’s Alterations bent over backward to accommodate my alteration schedule, and the dress fit me like a glove. Where they lose major points: Dana’s sent me back up to Bridal Depot to have the dress steamed after my final fitting, the day before my wedding. She told me they could do it immediately, so I wouldn’t have to come back. Rose, however, told me it was impossible to steam the dress while I waited, and that I had to come back the next day. ON MY WEDDING DAY. She was rude, inflexible, and careless about my needs as a customer. So glad I only have to buy a dress once-I’d never go back, and I wouldn’t recommend it to a friend.

I never write reviews although I read them often to find the best of the best. However, this shop deserves it! Rose and the rest of the staff went above and beyond to make my experience amazing and to help me purchase the dress of my dreams. Of course I fell in love with a brand new sample dress 2015 that could not be ordered until june (my wedding date is may). Rose tried everything she could but ultimately allowed me to buy the floor sample after originally saying the couldnt sell it. It was the one, and my big day will be forever special thanks to rose and the bridal depot. Dont be turned off by the slighlty outdated vibe you may get as you walk in. I went to 7 wedding stores in 1 day and the bridal depot by far had the best selection of dresses to choose from. The staff is wonderful in every way and i cant thank them enough for everything they did for me!!!

Apparently they did a really great job here.
My fiancé is thrilled to have gotten a dress she loves. They were very attentive and helped her out a lot. Great work!

My mom and I went to Bridal Depot and I always thought the whole building was dresses. Actually, the bottom two floors are other businesses (Event Planning, Décor, etc). The top floor was Bridal Depot. The consultant, Rose, was nice. She was very helpful in picking out dresses and helping me try them on. The store itself could use a facelift (carpets, walls, etc) but the dresses were nice. Definitely try this place out.

This was the first place I went to because unlike all other Bridal Stores in Houston — you do not need to make an appointment 3 – 4 weeks ahead of time. My best friend and I just wanted to see what dresses are out there and surprisingly, I found the exact dress that I was looking for at the Bridal Depot. Rose is definitely a very experienced employee. She knew exactly what dress I wanted when I briefly described what style I was looking for. She also gave me a good discount and told me straight up that I would not find this dress anywhere else in Houston for less. At that point, I didn’t know if that was the case, but I did my research afterwards and she was right.
Yes, this might not be the prettiest bridal boutique in Houston, but they have great dresses and great prices… and they do get a lot of customers, so if they know that you will be a customer that will actually buy a dress from them, they will work with you and help you with whatever you need. The only thing that I really didn’t like was that I had to pay a lot of money for alterations. I knew I was going to lose weight for the wedding, so I wanted to get a smaller size dress, but they advised me against it — so I ended up having to alter it with the Alterations Business that they work with (same building). It was convenient, so I didn’t bother looking for another place, but I ended up spending more than I expected. Oh well… another wedding expense I will have to live with. So, yes… this place is definitely worth to check out (just have an open mind — your dream dress might be there) but ask a lot of questions about the alterations process.

If you are a laid back bride that is not easily stressed out and have plenty of time, I’d say you can give it a try. If you are on a tight time frame, don’t do it! Some of the sales associates were very pushy, unorganized, and forgetful.
I paid extra to rush order my dress to make sure it would be in with ample time. My dress was an entire month late. Every time I called they kept saying «next week.» They also tried to convince me that the reason it wasn’t in yet was because the day they PROMISED my dress would be in, was actually when it was being shipped from the warehouse overseas. That is contrary to what they told me when I purchased the dress. They also made me pay for the entire dress up front since I was rush ordering it.
When I called again one day, they claimed the dress had been in for a while and that they contacted me. However, they definitely did not. When I came in they claimed they called a different bride that just happened to have my same first and last name and told her the dress was in. They did end up giving me a pretty pricey veil for free because of their mistakes.
On top of this, my mom who lives in a different state ordered her dress for the wedding here as well. They kept telling us her dress would be in during the first week of June. When she got 2 blank emails before the first week of June, she called to see what it was about. They then told her that it was a good thing she called because her dress had been in for a while and that they were about to send it back… but they had never told her it was in! When I went to pick up her dress, they could not find it. They searched for about 30 minutes until I grew impatient and started searching for myself. I ended up finding it right away.
We will not be doing any alterations with them and will not go back for any reason. Some of the associates were very sweet and they have some great dresses. However, it is overall such a disorganized place.

My maid of honor and I decided to take a random chance on this place since we live so close to it! (I THOUGHT I had already picked my dress!) When we walked in it was a very much help yourself kind of place, which actually is a bit nice when choosing wedding dresses. We grabbed dresses I never thought I would try and I ended up falling in love with a Maggie Sottero gown. Rose was the associate that helped me and when she looked up my size and color… it was the ONLY dress in stock! She ordered it, promised it would be there in 2 weeks and it was! She was so nice and actually HONEST about the pricing. (I looked it up many other places to verify.) My suggestion in this place is to give it a try, because you never know! And most definitely brides… have an associate pin you in each dress because it makes a world of a difference!
(Also about the Bridal Connection store: it is great to look at invitation and linens to help get you started and compare pricing!)
–Brittany

Very surprised with this place. Dora our bridal assistant was excellent and helped bring all of our selections to our room and was very attentive to our needs. I was off put about going there because of the reviews but I was shocked because it thought they had an excellent selection and the customer service was great. They don’t bring your cocktails, but of you are looking for a dress and not a free drink then I wouldn’t hesitate to check this place out. They had lots of Maggie Sottero’s dresses which are my favorite brand. I didn’t find my dress here but my runner up dress was here and a bit cheaper. So check it out! You might be surprised too.

Was disappointed. Yes they have a variety of dresses however the place is dirty and unkept. My dressing room had holes in the wall. They also don’t have prices on the dresses and when asked for a price they will walk away and come back with a post-​it. After spending an hour with my consultant she couldn’t even remember my name. Would not recommend this place to anyone.

The staff at Bridal Depot were very accommodating to our last minute bride. Rose helped with dress selection when we literally had hours before the wedding and was able to alter the dress as well. Good prices, helpful staff and adequate selection. It might not be bridal couture but for a bride on a budget it got the job done and done right.

Omg I love this place!!! My consultant, T, was extremely helpful with helping me find the perfect dress. Rose was very patient with me and displayed amazing customer service skills. I immediately felt comfortable with them both. Before bridal depot I went to 10 differnt bridal stores including some in Austin. I was so upset to hear that justin alexander discontinued selling through them. Apparently one of the stores I went to is their rival and sent out some false information about my transaction. I plan on clearing their name. Its also unfortunate because I have three other brides looking to check out their line. With such unprofessionalism, I think I might reconsider. But I definately recommend bridal depot to everyone!

I am not sure what all of the other reviews are saying, but this place was amazing for me. Yes, the building is old but I am not going there for the building. As soon as I walked in Rose looked at me and said «I have the perfect dress for you». She placed the dress in one of the dressing rooms along with 2 other gowns. As she was doing that, I went and picked out a few more dresses. After trying on all the dresses, I ended up picking the one she picked. The price was in my budget. She helped me get the dress when needed along with the veil and belt.

When I got engaged, I was excited because I finally had a reason to visit this building I passed by so often.
When you first walk in, you realize the lighting is quite bad. There’s nothing worse than bad lighting when you are trying to find the dress. But because I was on a budget and had to find a dress, I ignored that.
So pretty much you go around the store, with hundreds of dresses, and pick whatever you want and take it into the room yourself, try it on yourself and clip yourself. At first, I appreciated that I got to do all that alone, but then I realized I wasn’t clipping myself in properly and I was losing the whole experience of dress shopping.
Although there are a lot of dresses, the selection is pretty crappy. I forced myself to pick a few that I halfway liked.
The prices? Def. not cheaper than other bridal salons I visited. The dress I kinda-​sorta liked was 2 grand. Still expensive.
And the worst… salesperson/​manager were extremely pushy. As in, threatening that if I didn’t buy it right then and there I wouldn’t be able to get it later.

I didnt care much for this place at all. First of all, it is really shabby looking, and needs to be updated. I did not care much for Rose either. While I was trying on a wedding dress, she left me in the dressing room for a while and I wasnt sure if I was supposed to pin up all the buttons myself! And on top of that, I got heavily pressured into buying the dress due to the supplier’s discount. I couldnt even make the decision by myself without the pressure! It was a very bad bridal experience, and I deter all my friends from coming here!

This place was one of the few places that had the dress I was looking for. I tried it on and knew it was THE dress. Employee said she would sell me the dress off the rack for x amount. Might I add I tried the dress on at a higher end store & it would’ve been about the same price to ORDER a brand new dress. She then insisted it had never been tried on before (the sample dress clearly had some stains). I asked her if the dress was from an older season & she stated it was this season’s and it just came in two weeks ago. Not sure what the turn around time is for stores to get new sample dresses but the Google reviews for the dress dated back to March 2012. Hmmm. Interesting, right?
I find the manager’s comments regarding customers’ reviews distasteful. Reading the reviews alone would’ve deterred me from even visiting the store but I didn’t get on Unilocal until after my visit. Lesson learned. I’m glad I listened to my gut & went else where to purchase my brand new dress.

I really have nothing good to say about this place. As the other reviewers have stated, this place is dingy. Some of the dresses had dirt/​stains around the bust and armpit area. It was so disgusting I wish I had taken pictures.
The consultant that was assigned to me was incredibly rude and unhelpful. When I was trying on gowns I wanted to take pictures, but she told me I’m not allowed to take pictures. While I was changing in the dressing room, another bride-​to-​be wanted to try on the dress I just tried on. Instead of knocking on the door to ask for the dress, the consultant just barges in while I’m changing and leaves the door open.
I do not recommend this place to anyone. If you want to find a decent wedding gown, go anywhere but here.