Enterprise Rent-A-Car

Jasmine, was excellent. Each time I go I feel so appreciated. Got a ride to my drop off.

Brought my truck in for a full detail, and received the ultimate experience from Anthony and his team. Anthony provided me with the most incredible customer service, and continues to exceed my expectations even today. Nothing but positive comments. Highly recommend.

I was very impressed with this enterprise office. I was experiencing a very difficult time with the shop that was fixing my car (see my review on performance). Joshua Preuss, was extremely understanding and helpful. He went out of his way to make sure i was happy with my service. Refreshing to see that type of customer service. I would definitely recommend this Enterprise office to anyone.

Shady business practice. Crappy Customer Service. Only use this location at last option.
I hate to write negative reviews but sometimes it is needed and I feel like sharing my experience with fellow Unilocalers!
My car was in repair shop (nearby) and I needed a small/​cheap car just for 8 hours to go to work and come back to pick my car. Too much to ask, eh? I booked a Compact car online, a night before, no issues.
But next morning, they kept me waiting to pick me up from car repair shop, just a mile away, with excuses like, ‘you are calling last mins’, «it will be 25 mins», «10 more minutes» all BS! This was 830am and I was running late for work. So After waiting for 30 mins, I end up walking about a mile to their location.
When I got there, they tried to up-​sell me since they don’t have a Compact car and want $ 10 more for a Full-​size car. At every other car rental in past, they always give you the bigger car at the rate you booked, no questions asked. But here when I refused to pay more for Full-​size car, they made me wait further and promised me to get car from another Enterprise location that is just 5 min. away.
But instead they drove me 15 mins (opposite direction from my work) away to a BMW car dealer to give me a Toyota Yaris. I have no idea who’s toyota was this at BMW dealer lot and why Enterprise is renting me. Super Shady.
All of this, because they don’t want to give me car they already had in Enterprise Lot since I refused to pay more than I booked online.
I am never doing business with them at this location and going to complain at their corporate offices.

I was very happy with the whole experience. I had been going to another Enterprise 2 or 3miles away because of convenience. not happy with cars or service. Was ready to find a different car rental agency when I found out about the one on Bellaire.
. The car was clean-​did NOT smell like smoke or any artificial cover up odor.
Clean car-​good customer service-​genuinely cared that you were satisfied.
WHAT A CONCEPT!
Thank you Laurie for the good service.

Not that good. Consistently rushed and given things that were not needed. The car ran great but umm that’s as far as it goes. I can’t say much more than that. The whole time I was working with these people it felt a little wink wink nudge nudge. If I were you I would look for a cheaper option if the cars are just a transport from the A to the B and you don’t need anything that contains hidden costs…

MUCH better than our experience at the Fondren location. I do have to say, though that Enterprise, in general, seems to be a bit understaffed. Which seems odd during a high unemployment recession.
Big ups to @enterprisecares for knowing the right way to rock the social network for customer service on Twitter, though.
And thank you to area manager David for lots of follow-​up on our recent debacle with the Fondren location.