Superdry Restoration, Inc

I can’t say enough about how helpful Eric and Edward from Superdry were as I dealt with a major leak that dripped from my upstairs bathroom down through my dining room ceiling. They were immediately on the scene with an awesome amount of high-​tech equipment. I had to have a large portion of the ceiling and drywall removed, as well as a portion of the floor, and they contained the area neatly and with a great deal of concern for my comfort. They also worked directly with my insurance company on the billing. Thoughout the drying and restoring process, Eric was closely in touch with me through text messages, and would respond to me right away no matter what time I texted him. I found him knowledgeable, personable, good-​humored, and very smart. Since I loved them so much during the drying-​out phase, I then contracted with Superdry to replace the wood floors that had been damaged. This involved having to find a match for my existing floors, and wow– Eric was a rock star. He ran around all over Los Angeles to bring me samples and find the right thing, which he successfully did. He always came by to inspect all the work that had been done and make sure it was perfect, and if it wasn’t in any detail he’d have his guys back out to see to it. And a shout-​out to all his guys, by the way. They were so sweet and thoughtful, and while they worked they’d be chatting together and laughing and singing and just generally enjoying themselves, which made the whole experience not seem so bad! The only caveat I have about Superdry is don’t hire them for painting, as their painting estimate was extremely high. Other than that they were absolutely great, and I’m very grateful for how they made my leak experience bearable! Thanks Eric and Edward!

My problem was RAW SEWAGE spilling in my concrete backyard… I called a plumber out and he was able to stop the flow but not clean up sewage drainage spill… I called many companies and NO ONE CLEANS UP OUTSIDE spills. (I don’t blame them!) I was not using my Homeowner’s Insurance so this was coming out of my pocket. The plumber told us to put kitty liter on the spill to soak it up. I googled «sewage clean up» and was able to get 2 bids for the job. The first vendor wanted wayyyyyy to much money, even though I was desperate to have it cleaned up. With the second vendor, I saw the add for Superdry and filled out the online info… The ad said someone would contact me… 15 minutes later at 3:30pm, I received a call from Edward… He said he could come out and give me an estimate… He said he was available to start the clean up immediately if I wanted him to… I was skeptical… Edward and Eric showed up at 5:30, gave me a reasonable price and cleaned up the stinky mess! There was a 4 hour minimum charge and the job only took about 3 hours, however, the price was right and they had all the equipment to do the job immediately.
THANK YOU EDWARD AND ERIC for your quick response to my stinky mess!

Worst customer service. I have been dealing with this company since last September 2014. Everything was fine while Cris, one of their ex-​employees, worked there. Cris was professional and kept me informed about the progress of the repairs to my home. My home had suffered water damage and required major repairs. Just when the all repairs were going to be completed they disappeared and even after many attempts to contact «Edward» or through the company’s website I get no response and the work was not completed. I would never recommended this company due to their poor customer service and irresponsable way to handle customers

What we thought was going to be a disaster when we had a leak from the upstairs bathroom going into the guest bedroom downstairs (ceiling was almost falling down) our plumber called superdry and they were there in a couple of hours. Chris Macias took charge and had a camera that immediately gave us an idea of what was happening. With guests coming the next day they patched up the holes came back when they left and started to open the ceiling and dry the area. I am so impressed with the professionalism, quickness and also being extremely happy with the final product. I would not hesitate to recommend Superdry to anyone who has water damage. Thanks SO much Chris! You did a fantastic job.

If you are in the situation where you need Superdry, you’re clearly desperate for immediate help and great service. Our house had a leak that was discovered by an inspector during a 30 day escrow. I was so panicked and called Superdry to try to fix the water situation ASAP before more damage below the house was done (foundation problems, mold, etc) Edward from Superdry answered my call and came out the same day with a competitive price for getting our house «Superdry» plus they started the job the next morning. All of the guys were nice and professional. They placed fans to dry the dirt for five days and someone came out every day to check the progress and reposition the fans if necessary. They issued a full before and after report as well, which is great for our buyers. I highly recommend these guys!

We had a major water pipe burst in our rental property in Hollywood. The repair work was extensive, and took over 6 weeks to complete. We had to move our tenants out of the property… it was really a nightmare. The only thing that made it somewhat bearable was Superdry Restoration’s commitment to getting the job done. We had some difficulty getting reimbursed from our homeowners insurance but. Superdry handled it all, and was extremely patient. It actually took over 6 months for them to be reimbursed for their work and the job was extensive! We felt horrible but couldn’t speed up the process because of a loan servicing change that threw things into disarray. The long and the short of it was that both Edward and his son Eddie were amazing! They know their profession quite well, and are honest and reliable. They were there on time, professional, and always responsive if we had questions and concerns. Their employees were also very courteous and trustworthy. I would highly recommend them for mold remediation and also general contracting work.

Eric from Super Dry is highly knowledgable at his craft, he determined exactly which walls had to be opened for drying purposes. He walked me through every step including the insurance co. His swift action prevented the growth of mold, thanks again guys.

My wife Lisa and I purchase our townhouse in Long Beach CA this past November 2013. Dec 5^th we came home from the store to discover a pool of water in our 1^st floor bedroom. Ultimately we call our insurance carrier (1 year protection plan carrier), who in turn sent out William from «The Drain Guys” — Gardena CA for our immediate plummimg needs. William determined we had a foundation leak, turning off our water. AT our request, he recommended Superdry Restoration– Bell Gardens CA to roll out. They were there ASAP and assessed our damages for purposes of cleanup/​removal of damage etc. At our request, Superdry Restoration provided us w/​a contractor for repairs– Unlimited Construction– Bell Gardens CA, where Eddie rolled out and gave us a rough estimate. His crew was on sight immediately to lend a hand. Disaster Protech– Paramount CA was also summoned by the crew to remove our furniture and store same till repairs were completed– later to return and set back up,
All four contractors worked together, be it scheduling, picking up supplies, removing trash/​debris, clean up of job site (daily) — Totally PROFESSIONAL. My wife and I felt such security and compassion from all involved contractors and their respective crew members. All were up front, honest with their bids and no hidden mumbo-​jumbo. They all delivered in a timely manner, treated my wife and I with the utmost respect and in event I needed to call and/​or text them, they were prompt in their reply. The work was completed on Jan 5, 2014, paint, moulding etc to its original state, would not have known everything was tore up a few weeks back. Their work would have been completed by Dec 22^nd, 2013 had it not been for the ineptness of our insurance company and mortgage holder– They were totally unorganized, unprofessional and really did not run their claims very well, in my opinion. That being said, I finally received the last check from mortgage company (process for insurance payments now) yesterday (03÷12÷14) and sent the final payment to Disaster Protech.
All of these folks made this process easier to handle, never littering my mail, phone calls etc for payment as we worked together to get the job done, and payments made. Again I kept this short, as I could go on for days to reflect our appreciation to all the involved contractors and their crew members. Every single one of them (contractors/​crew members etc) were courteous, knowledgeable in their respective trades, patient with my questions/​concerns, treated us with such great respect… We felt confident, leaving our house knowing our property would be clean and secured upon our return– totally PROFESSIONAL. I have named the involved contractors, whom all can count on me as a reference. If you need a referral, Superdry and the others can contact me, and I would be glad to assist.
Respectfully Submitted,
Pat S.
Long Beach CA