Heartland Animal Hospital

My cats have been cared for at Heartland for many years. We’ve had excellent care from the vets here at all times. They’re more expensive than other vets, but we know Dr. Bill, Dr. Gary & Dr. Sarah, along with their whole staff, truly care for our pets as much as we do.

I am writing this review primarily for the doggie daycare portion of the animal hospital. I take my little Staffordshire Terrier Layla there weekly. She goes and always has a blast.
It is great since the play n stay staff have activities for the dogs and take great care of the animals while they are there. If it wasn’t for the play and stay I don’t know how else I would have managed to get Layla socialized.
I have had limited contact with the Veternarian staff, however they have been courteous and helpful with their advise. On the one instance that she had an allergic reaction to a bug bite, the vet erred on the side of caution and made the right call. A week later the bug bit disappeared.

Didn’t think it could get worse? It does.
My dog has been hopping on 3 legs recently so we made him an appt with his vet at Heartland. Well, it’s rather amazing how incompetent the veterinarian is here.
He took expensive tests and x-​rays, misdiagnosed my dog, gave my dog medicine he did not need (and obviously did not help him) and as icing on the cake, told us that soon my dog would be able to walk out of the exam room! My dog walks (okay hops) but the vet wasn’t even paying attention. I’m only glad that we refused the dangerous and expensive steroid shots that the vet recommended for my dog.
I had a horrible feeling about the whole experience and with a second opinion and subsequent x-​rays my family discovered the real health problem with my dog. He is getting the right treatment now and getting better. We will never take him back to Heartland.
FYI apparently malpractice against veterinarians is costly and therefore, rare. It is important to watch for clinics like Heartland who only have a bottom line. In the past few years they have expanded their doggy day care (where they make the most money) while neglected the hospital. I urge you to take your animals elsewhere and boycott this place.