Kingdom Photo Booth

Kingdom is the first Photo Booth we’ve purchased. While we enjoy the features provided, we were very unhappy with numerous things discovered after we received the booth.
1. Our booth has an outdated version of Windows that is no longer supported. The announcement was made prior to us purchasing the booth and Kingdom very well could have sent us a booth with a newer version of Windows and chose not to. We discovered the outdated Windows version when the booth arrived. We were told we could update it by paying them another $ 400.
2. Our booth has a continual warning that Direct X needs updated. This pop up box interrupts our use of the editing software on the booth. The tech just keeps telling us to close the window… that’s their solution.
3. We had wiring issues. I was electrocuted several times while using the booth. When a tech came up from Maryland to fix it, his response was that he didn’t see anything wrong. I’m an electrical technician myself. I knew what the problem was. I insisted they fix it. I was sent the correct part and had to fix it myself.
4. Every box of paper and ink MUST be purchased through Kingdom. ²⁄₃ of the cost of the media is a Licensing Fee they charge you to use their software. Although I’m paying thousands of dollars for this booth I’m going to have to keep paying them to use it for as long as I have it. I was NOT forewarned about this. I pay 3 times as much as any other photo booth renter for paper and ink because of this licensing fee.
5. Kingdom shows an online video of a person easily placing the head onto the stand. This is not how it really it. It takes 2 people to carefully place the head on the booth because it is so heavy AND slippery.
Over-​all the features on the booth and the fast printing do not make up for the numerous irritants and the cost of the paper and ink. The next booth we purchase will not be a Kingdom.

Kingdom was my first photo booth purchase. They have a nice looking and very fast photo booth. I did however have three problems within my first year of owning the booth. I had a video card go bad, a wire from the computer to the printer go bad, and a smaller computer problem. These problems were fixed within a relatively short time period but I still had to miss the events when it went out and pay other sub– contractors when my booth was out of service.
While the tech support was trying to talk me through my first technical issues, I realized by the shocked reaction to where certain items were located, I was sold an «old model year» unit at no discount. I also made arrangements to have a special tech support on an off day which was not upheld. No answer when I had problems during an event.
Please also be aware they charge you $ 350 per roll of paper/​ink. You can buy this for $ 100 from outside sources.
This booth is VERY heave and bulky to move around.
The software only takes bitmap images and is hard to customize the photo strips other than their preloaded custom designs.
Because of the proprietary paper/​ink, these photo booths have almost NO resale value. I was assured upon my purchase that they help anyone wanting to sell their booths. When I brought this up, they seemed angry and quit returning my calls. I now have a giant unusable very fast photo booth.

I have purchased 4 booths from Kingdom after extensive research. Not only are they knowledgeable, they are courteous and super responsive. Their booths are the most attractive, the most sturdy and I have had a combined 1,000 events without one failure. Their customer support is fabulous, and I can’t begin to tell you how critical that is when you are at an event and need a question answered. Go Kingdom!

I’m giving this business one star because of the sales tactics. They do not disclose very important information such as the price for paper and ink for your booth. My sales guy was Randy. After I found out the cost for paper was triple what my other booth is I decided not to buy. Then he lets me know I can purchase it elsewhere for a much cheaper price. He neglected to tell me that I would still have to buy a code (aka. licensing fee) each time I do this for $ 249 payable to Kingdom Photo Booth. I didn’t find out until after I received my booth. The owner– Ken Moss was very unsympathetic and wold not accept a return. I was also lied to about the weight. I was told the two pieces weigh 40 and 60 lbs. Turns out they are 40 and 85! That is a huge difference and I now have to pay someone each time I have an event.
The booth itself if nice looking but I do not trust the company and I warn you they do not have good ethics.
In response to Ken, The only reason they still service my account is because they have to! I can’t use my booth without them! While I value information by speaking to someone and asking questions rather then reading fine print on loads of papers. I was flat out lied to by Randy via a telephone call that likely ended in «Have a blessed day»