Bob Bell Chevrolet of Bel Air Inc

Having sold cars In the past I’m pretty familiar with some of the sneaky tricks of the trade and the sly of hands that a car salesman can do, and absolutely none of that happened here. We called in advance to see if our car was still there and got it held for us. Showed up and spoke with JUSTIN BROWN and it was pretty smooth sailing after that. One of the friendliest car salesman I’ve dealt with, and in the past week I’ve had my fair share of salesmen. The finance manager Kevin also made the most stressful part (for me anyway hearing how much a month I no longer have) less painful.
OVERALL — Too notch service and even though I live 90 minutes away I will be recommending these guys to friends!

I am very pleased that my new service adviser Gayle thought to reboot the car’s computer and that solved a number of problems I have been complaining about since the big service I had last October. They did rotate my tires and gave me a coupon that beat any of the competition for price! I think I have to have my wheels balanced now however but that’s part of driving a car.

Purchased a new Equinox over Labor Day weekend. Worked with Robert Fletcher. This was an excellent experience through the entire process. Even received a follow up call to make sure everything was going well with new vehicle. Would highly recommend Bob Bell of Bel Air.

This place is horrible with getting things done quickly. Made an appointment 5 days prior for an oil change on a diesel F-​250. They assured me that the filter and oil would be ordered ahead of time to avoid having to wait as had happened in the past. NOPE!!! 2 freaking hours later we finally got to leave. And then they didn’t even reset the change oil light in the truck. Thanks Bob Bell. You’re the best!!! (Please note the slight sarcasm)

I purchased a used Pontiac Convertible from Bob Bell on December 27^th. The buying experience actually wasn’t bad. I knew which car I wanted and how much I was wiling to pay, going in. I was able to negotiate a reasonable price for the car along with an extended warranty. Which is where the 2 stars come in Because I normally don’t buy used cars, I made it clear to the finance manager that I wanted a warranty to cover just about everything (switches, sensors, belts, hoses, motorized parts, etc.). He came up with a Zurich warranty for $ 2400. No problem, I didn’t care as long as the car was covered. Two months in the seat warmer stopped working and there was a problem with an exhaust hose. $ 1200 and neither item was covered. On March 2 I called and left a message for Kevin, the finance manager, thinking they checked the wrong box on the warranty registration form. NO RETURN CALL. On March 3 I faxed a letter to the dealership and Zurich to cancel the warranty and issue a refund. NO RESPONSE FROM EITHER PARTY. On April 2 I called Bob Bell and left another message. NO RETURN CALL. On April 29 I spoke with Zurich and they told me they cancelled the policy and issued the refund to Bob Bell on April 15. I called Bob Bell and spoke with Kevin. He said he would check with Accounts Payable and call me back. I’M STILL WAITING FOR THAT CALL BACK. That, to me, is extremely poor customer service! And I see that Bob Bell Chevrolet is really not interested in getting any more of my money.

Sam took care of me in purchasing a used truck. I would recommend seeing him for a good deal. I thought the dealership was nice, clean, but just a little crowded inside. Could designed the show room better though. Let’s see how things go with the used car I got.

I drove an hour away from my place because this was the only dealership that had the car I wanted with automatic transmission. Once I got the there Rob, the salesman, who I had spoken to before, helped me with the buying process. I walked away with the car I wanted and very satisfied with the way Rob and the finance manager treated me.

Worst dealership ever. Yesterday, I took my car in for an oil change. I got there at 11:45 and waited in the waiting room until a friend could pick me up. The TV in the waiting room was playing a talk show that was discussing sex and all the details wrapped up in that topic. I was the only woman
with 5 other men. It was so awkward. Luckily I had a friend come get me. They said it would take an hour so we just went to lunch. I never received a phone all after 2.5 hours. When I tried to call them no one would answer in the service department. So we just went back. When I got there they lost my keys. After two people took 10 minutes to hunt them down they said that they haven’t even got to my car. It would be another 20 minutes!!! So 3 hours later I finally go back up to the desk and they said my car was finally done. Now for the best part… Today, 24 hours later… The manager calls me and said that one of his mechanics hit another car with my car yesterday! The other car had significant damage. So now I need to take my car all the way back there so they can fix it!!! I am so mad. Worst experience ever. Don’t buy your car here! This isn’t the first time I’ve had a bad experience. This is probably my 5^th!

It’s not often you leave a car dealer feeling like you were proud to have found them! We just bought a brand new Chevy spark and love the car itself, but after working with some of the other dealers in the area I’m very happy we went here. Jesse was very helpful in working out a great deal, didn’t try and lie to us to get us into a more expensive car. He understood our situation and made it work without taking us broke! It was a great experience! We are also very excited about the free oil changes they offer.

Went there to look at the volt. They had only 1 on the lot. New for $ 40,000.
Test drove it and everything. Also most dealerships want to copy your license. They never asked for it. A PLUS if your big on privacy.
The sales guy I was dealing with I could tell was starting to get mad because I had extensive knowledge about financing and was not going to get rip off. Also he kept using the word «MAN»…
Also you will have a ULTRA hard time with price negotiations…

Service personnel are consistently courteous and professional. They get the job done right the 1^st time!

Did not appreciate the salesman lying to me in the face. He told me that the model I wanted was not available within a 300 mile radius – total and complete lie – implying that I should buy what he had on hand. Too bad this salesman has never heard of the Internet and all the valuable information available contained there.