Basement Waterproofing Nationwide

An exceptional company! We first dealt with Mike Tilton who came out to our home. Mike was very knowledgeable and professional! Our work was completed in July 2015. The employees (all workers are employees; nothing is contracted out) were very professional and courteous during the work process. Everything was covered in plastic, and they cleaned and removed all dirt and debris! We are very happy with our waterproofing, and we highly recommend that you use Basement Waterproofing Nationwide!

I bought my first home in the spring. My realtor warned me that my new neighborhood has a reputation for water problems, but it’s cool because my new house already has a sump pump. [bzzzzzzt] Wrong answer. By fall, my basement has flooded once. The following summer, it floods again, and this time I’m home to see that the water is coming through the floor WHERE THE EXISTING SUMP SYSTEM WAS INSTALLED. i.e., about as bad a #homeimprovementfail as you can get. (I wish I knew which &*^%#$@s installed that initial system, just so I could warn people away from their shoddy work.)
Cue the first-​time homeowner’s crash course in basements and waterproofing. I must’ve had eight companies come out, inspect the situation, and give me estimates. BWN was the only one who was willing to work with the existing system, rather than replacing every single element outright. (I mean, I know the drains need replaced, but digging a second pit? It’s literally a hole in the ground; how can you not work with that??) Mike gave me an honest assessment of what worked and didn’t about my old system, and developed a plan to repair and supplement it to keep me dry. It was a bonus that this made their cost significantly less than the other bidders, but really, what sold me was the feeling that my house and my problems were being addressed, rather than just getting Waterproofer XYZ’s cookie-​cutter solution.
Repair day comes. The crew is on-​time, considerate, and thorough. They even set themselves up to come and go through the basement egress window, which kept them from having to haul things through the living room/​kitchen/​etc. to get downstairs, and also allowed me to put up plastic sheeting over the basement door to help keep the dust contained to the work zone. (This is a relative term. Dust goes everywhere. That’s just what happens when you run a jackhammer in a confined space. But it made me feel better.) All debris (floor and drywall material both) was cleared away, and IIRC they even finished ahead of schedule. Over a year later, no more floods!
Since then, I’ve had a couple of follow-​up calls (pertaining to the backup pump’s battery), to which BWN was highly responsive, and those calls have also gone smoothly. With each crew member and each visit from the first estimate on, BWN has gone out of their way to work with my schedule and arrange service times that suit me. Their commitment to customer care is top notch, and in my experience, truly sets them apart from their competitors.