LOFT

I’ve been into this store quite a few times since moving here 3 years ago, and every time Im somewhat disappointed in their lack of customer service. Not once have I been helped or even acknowledged. I was one of TWO total people on a Sunday at 12pm, got my own dressing room, and was never asked if I needed help or a different size, I had to fully get dressed so I could go get another size… and when I did, I decided it wasn’t worth it and walked out. No s**ts were given as I left. Neither of the girls lifted their heads from the register or even bid me good day. Terrible service.

I have been to this location at least 20 times and have not been acknowledged once. I can literally walk around for 20 minutes in there without even so much as a «Hi.» The clothes are cute, but the fact that my presence in the store isn’t welcome prevents me from ever buying anything here. I go in with every intention of purchasing something, but after walking around with items for a bit without even so much as an employee’s gaze, I always put the items back to walk across the street to Banana Republic where the employees greet me when I walk in, ask if I’d like them to hold my items, and generally engage their fellow human beings. LOFT isn’t cheap enough to have cheap service. Go elsewhere where the employees aren’t so insufferable.

I just went into Loft in the Hill Country Galleria 4÷17÷2012 at 5:00pm, and I gathered many clothing items to try on because I needed some new spring/​summer clothes. First, I walked around with the items for quite some time before it was obvious I needed a room. Second, once I was in the dressing room I needed 3 different sizes for 3 different items, and not one sales person came in to ask if I needed any help, but asked another lady in the next stall. I had to come out onto the sales floor to ask for assistance. Keep in mind, it was NOT busy at all. Finally, even though no one helped me I still decided to purchase an item. I stood at the front counter to check out while 2 sales people were ringing up 2 other customers. The sales person completed the transaction, then walked away and never came back. WHILE I WAS STANDING THERE!!! I left the item on the counter and walked across the street to Banna Republic and purchased merchandise from them. Whom were very helpful. I have worked in retail for at least 20 years and if I owned this business, I would be very unhappy with those employees. In fact, I do manage a retail business and I would have to evaluate every one of my employees after a Unilocal like this. I was very offended and probably won’t go back.

Me: «Those are the cutest shoes! I love them!»
Blonde Bi-​otch wearing cute green peep toe shoes: «Hmmm…»
Me: — — – !
On the way out I made mention of this «conversation» to Chelsea, a sweet LOFT employee who is always smiling and very helpful.
Chelse: «Oh, did she have on green shoes?»
Me: «Yes…»
Chelsea: «She said the same thing to me.»
So, yes, you may run into an entitled over-​dyed blonde haired sorority upstart without manners, but the sales are great, customer service is wonderful and the clothes are pretty darn cute.

Love Loft! Great clothes, great prices, great sales and the best sales associates you’ll ever find. It’s not as big as the other Austin-​area Loft stores, but you’ll get better service and a better experience at the Hill Country Galleria location.
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This Loft is never too crowded. The sales people have been friendly everytime I’ve been in. If you go on a weekday you can usually find parking right out front. This Loft seems a little les picked over compared to other locations in Austin.