Mercedes-Benz of Bedford

I had a great experience with Nick Lucas. I went to see what Mercedes had to offer and the experience was so pleasurable that I bought my new C350 on the spot. I would highly recommend visiting Nick at Bedford Mercedes. It’s a wonderful customer experience forgotten by many places. Thank you Nick!!!

Mercedes Benz of Bedford was amazing. Dion Harris is the best salesman there is. He treated my husband and I with the utmost respect and friendly customer service. He not only considered our offer where other Mercedes Dealers told us we were crazy, he actually got the offer accepted. We are very pleased with our purchase and will definitely recommend Mercedes Benz of Bedford to family and friends. Skylar was very very helpful in setting up the features on my car and even offered to come to my house to set up the garage opener. What a great customer experience.

I had a fantastic experience purchasing my new GLE 350 at Mercedes-​Benz of Bedford. The facilities are first class and the entire staff is exceptional, specifically Ray, Mike, and Skylar. They went above and beyond to give me an amazing car buying experience. If you are looking for a new car, this is the place to go. Thank you!

Was a genuine pleasure buying my car from MB of Bedford. James was very helpful and accommodating. It was a night and day difference working with him in comparison to the other dealers I spoke with when shopping around for a car. I highly recommend this dealership. They don’t play games and actually want to do business with customers versus other dealers that just play the usual games that make buying a car a pain. I came in from out of town and James picked me up from the airport, took me to the dealership where my car was waiting for me. They showed me all the different features it had, I signed the relevant paperwork and was on my way. Couldn’t have been a simpler process. If you’re considering purchasing a Benz, don’t think twice, go to MB of Bedford.

Totally full of shit dealership. they are a classic bait and switch shop. They put you through the routine of getting credit and financing and discuss a vehicle with you, and then turn right around and sell it to someone else.
No guilt. no remorse. Shame on Mercedes Benz with being associated with a dealership that is full of liars.
People i dealt with were Michael Jankovich and Ralph, both on the internet sales side.
Go somewhere else!!!
Fauzan Qureshi
Frisco, TX

I was very happy with my experience. Richard Luklan helped me out! Never pushy, very helpful. I felt more than welcome and I hope the good service continues!

I love love love the experience I had at this dealership. My salesperson Ben and financial Manager Orlando went above and beyond to get me into the car that I really wanted. I highly recommend Mercedes-​Benz of Bedford without a doubt to any and everyone in the Cleveland or surrounding area interested in getting a Mercedes-​Benz to come here. I drove a hour even with a Mercedes dealership in my home town just to get a vehicle from this amazing and customer friendly dealership. Thank you again Ben and Orlando for all your help and dedication! I am in love with my 2015 CLA250!

We went to look at a pre owned Mercedes and left another dealership where we were looking at the same make and model mercedes. When we got there we found the photos of the mercedes that were online where very misleading.
The windshield was cracked, the carpet was a stained mess and it smelled so bad inside the vehicle and was torn up in the back the heating vents were even broken. yet it was the same price as the cleaned, no damage vehicle.
We were told the car was a recent trade in. Personally if I were Mercedes I’d want to clean the car and make the necessary repairs prior to posting it for sale. It reminded me of a buy here pay here car.
On a side note the salesman was very kind. Although we kept trying to leave and he just kept talking. We did make it clear we weren’t interested. We went back to the other dealership and bought their mercedes.

I have been a customer of the other east side Mercedes dealership for over twenty five years and have purchased five cars from the other guys. Well this time I spent about six months researching my new car. I chose to leave the other east side dealership for Mercedes of Bedford. It was a really difficult decision to do so. I try and support the family owned independents when I can.
I travel for work so I shopped the deal all over the country, not just locally. I really worked for the best deal. I was able to find the best deals at Bedford and now my former Mercedes dealer. Something just told me it was time for a change and the service, communication and attitude at Mercedes of Bedford was far better than that of the dealership I used to call home.
After much angst I moved forward and got the car from Mercedes of Bedford. The process was smooth, the price was right and the delivery was stellar. I worked with Hugh throughout the process and he made the delivery hassle free. He spent time showing me the car, explaining the features and even showed me features I was not aware of even as a previous Benz buyer.
Anyway I arrive a the dealership, the car was pulled into the dedicate Delivery Center, there was red box on the car and the process was perfect. There was a back up at F&I but other than that it was an eye opening experience for me. It left me wondering why I had remained loyal to the other guys so long.
I highly suggest working with Hugh, shop around, let him know your budget and work for the deal you want. He treated me well, I have recommended the dealership to others and I will service my car there as well. I’m hoping for a continued stellar performance from Mercedes of Bedford. I will post a follow up after my service visits. Oh and the red bow, Hugh threw that in too, I drove home, parked it in the garage and put the bow back on the car. Cheers to Benz Bedford!

My car was delivered without any issues. Do not hesitate to work with them. I am extremely happy about my car, the purchasing process, and the delivery of my car. Could not be happier.

We have been searching for a car for a while and looked seriously at a C300 at Mercedes of Bedford. Sanford Haynes spent a lot of time with us and was very knowledgeable. There was no pressure and he worked hard to give us the pros and cons of several options. We ended up going with another make and model, but our experience with Sanford was outstanding. Would highly recommend him to anyone considering an MB.

Great experience overall! Very helpful! From the phone converstations, service station and estimates location, the staff was nothing short of exceptional. I worked mainly with John DiVincenzo. Thanks Mercedes!

I had a decent experience when buying my pre-​owned car at this dealership, they were friendly, though the deal I got was not the best– probably my lack of bargaining skills, so I don’t fault them for that.
The issues that I did experience after purchase is the need to replace my brakes a mere 800 miles/​5 months after purchase. I had taken my car in to get serviced for a noise and upon inspection, my brakes were found to be at the wear limit. The mechanic said that it is highly unlikely that they were a-​okay when I bought the car and should have been replaced before the car went on the lot for sale.
After voicing my complaints to Mercedes for this issue, I was offered to have the breaks looked at by their guys– too late though as I chose not to drive with worn breaks and had already gotten them fixed. No other solution to their mistake was offered other than condolences.
I would not be careful when buying pre-​owned cars from this dealership as it is evident that their safety and repair standards are below the industry standards.

Great staff, amazing service. They really make you feel like a family there.