Ulta

Wow. This location is the worst Ulta I have ever been to. It’s small and cluttered. It doesn’t look like somewhere you would buy high-​end products. It sort of looks a thrift store in here. Nothing is organized, tons of stuff is out of stock, and the customer service is horrible.
The staff acts like you are bothering them if you try to ask a question. I’m a platinum member of their rewards card (you need to spend $ 450 to get that) but they still treat you like crap if you don’t go in wearing a full face of makeup. They completely ignore you. I was looking for a $ 50 product and when I asked for it, two employees were just standing around talking and they didn’t even check. They just told me they don’t have it. I mentioned that it shows it is available and in stock on the website but they just told me that I am wrong and that they are not going to carry it. They have tons of stuff by this brand, so that doesn’t make any sense… Especially since the website shows it and other locations have it.
Do yourself a favor and go to the Tanasbourne location instead. The staff is kind of rude there too but they will at least try to help and probably have what you need in stock.

Came here for a haircut because I was tired of going to the Barbers. Didn’t know what to expect since my girlfriend goes here, but I have to say that I was thoroughly satisfied. Aidan cut my hair and it was the best hair hair cut I’ve ever had. He was quick, efficient, and great conversation. I’m definitely going back soon!

Worst store ever. I spent 480 $ and the girl insulted me about my eyelashes! When I complained the manager didn’t even care, made it seem like it was the norm there. I won’t be back!

I like this store. It’s organized well. Lots of make-​up but other things too. They carry lots of products and I always find the employees to be helpful. Love the coupons too.

I just love their salon and it’s because of Maria. She knows her job so dam well! She has given me one of my best haircuts

I went in to make a return. I had bought 6 palettes from Makeup Revolution because I heard so many great things about them. I used one of the palettes and then I found out that they parabens in them (I should’ve checked out the ingredients beforehand, I know) and so I decided to return them. When I brought them up to the registers, he looked at them and tried to tell me that they didn’t sell Makeup Revolution at Ulta. Like what? If Ulta doesn’t sell it, did I somehow make an order in my imagination and they magically conjured up in front of me? Yes, they were fairly new products at the time but shouldn’t you at least check the packing slip and the order confirmation before trying to convince me that it’s not sold at Ulta?! I ended up having to explain that it was a newer product from overseas and that they had just started carrying it online.
So then I gave him my packing slip and order confirmation via cellphone and he asked me why I was returning the items. I told him that I had used one but had changed my mind about the others and he looked at my cousin (who was standing next to me) and started giving her these looks and rolling his eyes at me. She told me what happened afterwards and told me that she felt a little weird and uncomfortable.
He returned my items and I guess he checked what my total was and it didn’t match up to the order confirmation. Mind you, I had purchased plenty of other items along with the 6 palettes. He asked me if I had received a discount on them… How would I know, considering he was holding my phone with the order confirmation on it? He literally stood there for a few minutes looking at it while more people in line accumulated. And he asked for someone to help him ring several times, and quite loudly. Was this some kind of plan to try and humiliate me for making a return? I don’t know. But after a few minutes, he was just like «okay.» Thanks for wasting my phone battery. He handed me my phone back and after the return, I purchased something else. The weird part is, usually when making a return and then a purchase, most Ulta stores do it together. But he did it separately. He made the return and then he made the purchase… why? I don’t understand. But anyways, I left the store with my cousin and she told me that he was giving her these weird looks and it just irritated me.
I don’t understand why making a return made him look at me like I’m some kind of scum. It didn’t work. That’s why you have a return policy. And this is why I try to avoid shopping at Ulta in store now. Service is awful and so is that employee. And I have visited maybe once or twice to pick up a couple drugstore items since that fateful incident and I have walked out every time I see that guy which happens to be quite often.
Next time, I won’t be coming back into this Ulta. He was beyond rude and made my cousin uncomfortable. My, how things change in just a few short months. It’s time to find another Ulta that will actually appreciate my business.

This is the absolute WORST Ulta store I have ever been to. I’ve been a loyal Ulta patron for the past 15+ years and really love coming here for things that Sephora doesn’t have, as well as using their coupons and getting my eyebrows done at the benefit bar. I’ve visited Ulta locations around the country including the east coast, chicago and california and have always had a good experience and enjoyed the stores themselves.
I moved to Beaverton early this year and was extremely disappointed upon visiting the store. First of all, this is the smallest location in the world and they try to cram something into every little space they can. There is hardly room to walk, let alone find anything since the place is overwhelmed with way too many aisles, half of which are empty anyways because the products are always out.
Service — really poor. They always seem understaffed. There is ALWAYS a line. NEVER anyone on the floor. What the heck? It’s impossible to find anyone to ask questions or get any sort of help whatsoever. I honestly cannot believe this place is still in business.
This location happens to be close to my house but upon realizing what a dump it is, I decided it was much more worth it to spend the extra 10 minutes in the car heading over to the one near Hillsboro/​Beaverton, which is a very nice location. I had attempted visiting twice and was told the store would go through a remodel and be a lot better… NOPE. Went back today for a third time to see a store that looked identical, if not worse. She also told me they may get in a benefit bar with the remodel, which also didn’t happen.
Now, they’ve opened the new, fabulous location in Tigard which is the same distance from my house as the cedar hills location. They have a benefit bar, organized products and tons of space to walk around, lounge and enjoy the experience of finding new beauty products. I will never be back to this location and wish I could give it 0 stars. Don’t go here!

I have been along time customer of ULTA especially at this location. I visited during the 21 days of beauty to get foundation primer when it was on sale for $ 5. It was CLEARLY shown in the ad but wasn’t raining up correctly. The cashier got the manager who was EXTREMELY rude. Not only did she refuse to give it to me at the price advertised when I tried to show her the ad she told me to call the corporate marketing department. It’s been a month and I haven’t returned and have no plans too.

Dear Unilocal Journal,
Alejandra & Marielle were awesome and helpful with which products to use for my brother’s skin and his girlfriend. They found the right combination of products for each one. Alexandra was professional, and knowledgeable about what would work best. Enjoyed the clean store and easy set up areas. Excellent customer service! Definitely will come back if we’re in the area.
Sincerely,
Goodbye Sephora, Hello Ulta

This store just had a grand opening following a re-​fresh, and we received coupons for either a free blow out or 50% off a hair cut and style. This review is for their salon.
When I asked how long my hair would take to cut, I was told 30 – 40 minutes, so I made an appointment the following day during my lunch break. I arrived on time and there was only one stylist who was working on two other clients, and taking appointments. She seemed very flustered and kept asking me if I needed my hair shampooed or blown out, obviously trying to cut down the time she would need to complete my appointment. I ended up waiting almost 40 minutes as the stylist was still finished up the other two clients before having to leave without a cut :(
Such a disappointment, and waste of my time. I would not recommend this location, particularly as they can’t honor your appointment times.

I went to Beth for a highlight and cut! She’s fantastic! She is so sweet and really made sure gave me what I wanted and was very patient with my thick hair. I highly recommend Beth!

Having just recently moved to Portland (right on the edge of Portland and Beaverton) and being in need of another bottle of the Benefit cleanser I adore, I stopped in to Ulta today, as that is where I usually purchased the cleanser back home.
I looked for a while, attempting to find what I expected to be shelves of Benefit merchandise, and after a bit, realized the tiny end cap I had passed was it for this store. I realize the product they stock isn’t really in their control (?), so I’m not mad they didn’t carry my cleanser, just a little disappointed. (I can always get it online, no huge deal, just a minor inconvenience.)
I was approached by an employee as I looked at their other skincare, then, who seemed very knowledgable in terms of skincare and the products they had. I wish I had taken note of her name so I could say, «(Name), these two stars are for you!» She talked to me for a while about some different products and introduced me to a new (to me) kit I am looking forward to trying. Unfortunately, my decent experience ended there.
I approached the checkout area and browsed the sample/​travel size products there while another customer checked out. After their transaction was done, the male at the front counter verbally — out loud — asked his coworker to check me out. She told him she was heading on lunch. (Yeah, this is awkward if you’re the only person standing in line…) The guy, now being forced to check me out, made zero attempt to hide his disdain for me and/​or the fact that he had to work. He made no eye contact with me during the entire transaction, casually chatted up another coworker while ringing me up, didn’t speak to me at all except to ask if I was a Rewards member and to tell me my total, and literally turned his back and started walking away as he said «thank you» in the least sincere tone possible.
Whoa, buddy.
Thanks to this lovely gentleman (well, and the fact that their Benefit selection is sorely lacking), I will not be returning to this Ulta. I will find another or buy online. This dude is the. worst.

Friends have told me good things about this place so I decided to give it a try. Like other reviewers I was greeted nicely at the door but after that it was up to me to find what I was looking for. It appeared there was only two employees working and they were both at the registers.
There appears to be a nice selection but it wasn’t as large as I had imagined. a good size Target store has the same amount of makeup products available, although Target doesn’t carry the higher end lines. It took me a bit of time to figure out what to buy and it would have been nice to have some help. It also appeared that they run out of stock on more popular items frequently.
Ulta is very convenient for me so I will probably go again, but it’s not quite what I had hoped for and it won’t be my only option.

So this place is like a mecca of drugstore brands + some nicer stuff spread throughout the store. Maybe I just decided to make my first visit on the wrong night but getting any type of help was a no go. I was completely ignored. The testers were nasty, if you’re lucky to even find some. Maybe ulta has potential, but this location seems lacking.

Still bad customer service… about 50% of my shopping experiences here involve bad customer service. And when I mean bad customer service, I’m saying no service at all. Example that happened today: I was walking along the make up aisles looking browsing for a particular product. This one employee who wasn’t helping anyone walks by me a few times. There came a point when we nearly collided. I was actually looking for her to ask a question. She said «excuse my dear» walked pass me and greeted another customer with «hi can I help you?» Really? That blatant lack of service I’ve come to to experience all too often but it sucks so bad everytime.

I wish there was another Ulta nearby where I live, as such, this is it. The store itself is fine, if you’ve been to Ulta before, you know what to expect, this review is for the cashier. She did not know what sales are going on at the moment. The lady on the floor informed me that if I get this particular product, I get a sample product for free, but when I told her that, she confused it with another different promotion they have. I didn’t want to argue anymore because I just discussed with her that I wanted a different product earlier. Anyway. Not knowledgeable at all. And curt. Not sure if I’ll continue to try to grit my teeth and deal with ill-​informed, borderline rude cashier or just drive further. I don’t recommend this place.

I’m giving up on this location. Customer service here is non-​existent — only once have I had a good experience and unfortunately I haven’t seen that employee again. The hello you get at the door is a resounding goodbye as they abandon you to the vast wilderness of beauty products.
The supplies you are seeking will be out of stock and employees will actively ignore you, taking routes through the store that avoid your unwanted presence as they stalk customers that don’t appear to actually need help. If they could kick sand in your face on the way without getting too close, they probably would.
Unless you’re desperate or a masochist for emotional grief, save yourself a trip and order online or go somewhere else. This Ulta is not worth the frustration you’ll experience as you question why you’re apparently unworthy of their assistance.

Each time I am in the neighborhood I end up going to this store, last time I was with my friend’s daughter and she wanted to get a feather in her hair here. If you are a member of their reward you get a lot of discounts, since there is always something on sale. I like the fact that they really have very large selection of products, of different brands and the prices are very good too. They have quite few hair products paraben free, and not tested on animal, which is good.
The staff is very helpful and very friendly, however, I think we were overcharged with the feathers job, but I think maybe there was a misunderstanding from my part. overall is still my favorite Ulta location

I’m not a huge cosmetics user. But when I do, I like premium products. I usually go to Sephora, but when they have a good deal or I’m in the neighborhood, I drop in here.
Don’t expect help. Ever. When you can find someone, they often are completely incapable of answering product or ad questions. They spend more time talking to each other than helping customers. So disappointing.
The WORST haircut I’ve had in 15 years was also at this salon. I have had a good blowout here once, I wish I remembered the girls name.
It’s a good place to stop for shampoo when they are having the liter sale, especially since you can use a coupon. It’s really a shame because this is such a convenient location. Customer service goes a LONG way, Ulta.

I never go to Ulta because of this specific location. I used to work at the mall and whenever I’d stop by here it wasn’t a fulfilling experience.
Their customer service honestly sucks. No ones greets you, checks to see if your doing okay and when you’re at the register they still don’t say much to you. Not friendly!
Their products aren’t good enough for me to come here so I’ve taken my business else where.