Tranquility Ponds

One of the worst businesses I have ever dealt with! If I could give a negative rating I would. We bought a new house with a pond. Had to replace a quartz sleeve on a Laguna filter that was bought from them in June. Drive to one location. It was shut down. Tried calling second location. Multiple times. No answer. No call back. Tried calling THIRD location. Number forwarded to a Las Vegas business. Finally drove thirty minutes to second location only to find they don’t carry the product in stock and it would take three weeks to order! Yes, because ponds like to remain stagnant for a month. Then the ONLY employee in the store tells me the boss fired the secretary and she forwarded the phone number of the third store to the Vegas business and she messed with the credit card machine so they couldn’t use it for purchases. If you are smart you would avoid this business like the plague! And if you’ve done business here via a credit card I would check your statements. If his allegations of alleged misconduct are true who knows what that could mean for the security of the customers.

My Dad had a huge pond and spent a ton of money on it and that money was spent at Tranquility Ponds. They were happy to take as much money for their over priced products as he was willing to give them. Once he passed we all had no idea how to take care of the pond.
We had these folks out once or twice and the last time I called them to set up an appointment for a pond cleaning they gave me a huge price and then said they really did not want to do it and gave me the number of another place (which I won’t say as they keep having my review flagged). These folks had no interest in making money for a pond cleaning.
I called someone else and they did it for half the price.

Purchased a pond pump yesterday, decided it was too spendy for my budget and returned it today in unopened box and was told they wouldn’t accept a return! Are you kidding me? With receipt and next day return? NO WAY should you do business with these ripoff people! I am out nearly $ 200 and will never go back there!

Their prices are almost twice what you could get elsewhere. They often open late and close early, different times than posted on the door. One time I walked in and the employee was asleep. I had to wake him.
Avoid this place at all costs.

I am not the type to normally complain about a company. usually I just never go back if I feel they are bad. In this case however, I am making an exception. I went in yesterday to get some algaefix for my pond as the algae had begun to bloom and this product works great. I was in a bind because I had none left and needed to get the pond treated asap. I took the product to the cashier and was floored when he said the price was $ 89.98 for a 64 oz bottle. I went ahead and bought it anyway because I was in need. After I got home I looked on the internet and found the identical product for $ 21.19. needless to say, I felt like an idiot paying this kind of price (4 TIMES MORE!). After reading other reviews I knew it would be senseless to try to return it. I can only hope that other people read my review and that of others and stay as far away from this place as possible. This goes beyond price gouging to out and out theft in my book.

I really hate to give negative reviews, but if you are looking for pond supplies, do yourself a favor and look elsewhere. I did business with them for at least 10 years. Sure they were overpriced, but I didn’t mind, because I live on the west side, and that made shopping with them super-​convenient. They usually were very informative and helpful. But something has drastically changed, and they seem much more profit driven than customer oriented.
My latest encounter with them required that I return an item that did not need after all. I returned it, unused, in the original box with the original receipt. Not only did the REFUSE to return the item… When urged to stand behind their published return policy, they yelled at my husband and threatened to call the police on him… Now I was there, and I’m telling you my husband was as calm and as civil as possible, but the manager just elevated it to a level that was beyond unprofessional. Even a week later (I waited to cool off before I wrote this review) I cannot believe that they would treat a long time customer (or anyone for that manner) like that.
I will gladly drive 25 miles out of my way to support a store that honors their return policy and believes in treating a customer with respect.