Tan Republic Cedar Hills Crossing

I love tanning and always have a package to use! My husband and I purchased a large package of 30 tans last year that was over $ 250. We asked for an extension for the year mark due to not tanning on a regular basis and employees assured that it could be done but by management. They provided the owners number and email.
Emailed and called him and never heard back. Asked another employee and was told they never extend. We have over half of our tans left and they all expire in a month. Now we are forced to get them all used before they expire and we loose our money. Very disappointed and will not be purchasing more tans after these expire.
Also: some of the beds have cracked plastic and lights are out. You may get an Un-​even tan. I didn’t pay this much for the lights to be out.

Attention all tanners. Avoid Tan Republic at all costs. They have failed all of their health inspections and don’t fix any of the problems because the health dept is too busy to check. The owner of tan republic is the same owner of the previous tanning company that ripped off customers and vendors of thousands of dollars. They cheat their employees whenever they can get away with it. More to come

Adrian at the Raleigh Hills location offers genuine five star customer service! I was really impressed with his game. He is a good listener and is knowledgeable! Check out this location or any of the Tan Republic locations!

I have never been to a Tan Republic before, but they had nice service, the guy who checked me in was cool and seemed to like his job. He even remembered that I had called in earlier today! It took just a minute to get set up and I got a discount for checking in on Unilocal!I have never used a high level bed before, but with a free upgrade I was excited to try it. The bed was nice, although a little intimidating. I will definitely be coming back.

Tan Republic has given me a good experience overall. The packages and pricing were explained and because I used a Groupon it was very affordable (although I probably wouldn’t tan there for the full price). It always appears to be clean, although it’s pretty dark in there so it’s hard to tell. It would be nice if they played music in the salon. But all the staff have been nice in general, and I would recommend this location.

After having a poor experience with a staff member at this location, their customer relations manager Zach, made everything right. He was polite and understanding and really seemed to care about the customer. Made me feel better about my experience with them!

Really nice, very clean with a great staff! The guy that works here is always really funny when I come in. I’m new here but I have nothing bad to say! Great quality beds and a lot of good deals and lotions for sale! This is now my go to spot! :)

Adrienne rules! Thx for helping me out so much! I turned in my résumé today to this beautiful sanctuary! Luck luck luck!

The décor and beds are nice which is why I’m giving it two stars. However, they are not good about customer service. When it came time to cancel my membership I went in person to do so and they said it wad all good to go. Unfortunately, they never did! When I saw that they were still charging me, it has been a nightmare trying to have someone even call me back or assist with fixing the mistake.

I’m not particularly impressed with Tan Republic, but neither have I had any of the negative issues the other reviewers have had. I have simple expectations from a tanning salon, and they meet my needs just fine.
Pros:
No waiting
Plenty of bed choices
Clean
Good lotion selection
Cons:
Parking during peak movie times
No mirrors in the tanning rooms
High staff turnover= untrained help
I’ve been tanning since I was a teenager, so I don’t need much assistance or information. But I can picture how a tanning virgin might have some major questions. It’s hit and miss with the attendants in pretty much all their locations. When I signed up initially, there was an extremely helpful young lady who walked me through their packages. But she isn’t around anymore and there is a constant flow of new people. The guy I see most isn’t big on sparkling conversation, but he’s helpful if you ask about lotions or anything. The rest are friendly enough, but I can agree they should have more training. I’m sure they could probably just watch some videos, considering how much time they sit at the desk.
I’ve never showed up during one of these «back in 10» breaks that others have mentioned, but I’ve worked 11 hour shifts before & I can’t begrudge anyone a burrito from time to time.
You’ll have to remember to grab a towel. They won’t hand you one like most places, but there’re always enough clean towels on the shelves. They are good about checking if you brought your eyewear, which speaks well to their policy enforcement. The beds are always cleaned ahead of time, and I never have to wait for them to wipe something down. There are also lots of beds to choose from, so there’s not much waiting on other customers.
I’d recommend it for someone looking for a place to tan.
P. S. I feel like I missed out on this Groupon! Everyone is mentioning it! Lol

This place is terrible. If you like cold, dark rooms and people with no personality this is the spot for you! In other word no mirrors, pretty much no light and no radios in the tanning rooms. Good thing I only am here because I purchased a groupon and it’s cheap. Otherwise this is a huge waste and terrible experience! If I could leave a negative rate I gladly would.

I have been with tan republic for a long time. The people there are very easy to talk with. Different from most tanning places. They make you visit Like visiting family.

I’ve never been to a tanning salon before, but I was going on a cruise in the Caribbean and being winter white I took the suggestion of a cruise list member and decided to pre tan-​get a base tan-​so I wouldn’t burn. Past experience in Central America had shown me that I do burn easily and I thought a bit of a tan would help prevent this.
I went to the closest tan spot, Tan Republic and fell into a well of people who don’t know their job, don’t know how the machines work, can’t answer questions, sell the wrong product and so on. I should have walked out when the front dest woman, Kim, admitted she was new to the job and couldn’t answer the simplest of questions about the tan beds. in fact she didn’t even know how they worked. She also failed to give me a towel to wipe the gunk off-​I didn’t know I needed to wipe it off-​I thought it was like regular skin lotion.
Now I know we all are new to jobs but BIG BOO to Tan Republic for putting this person in charge of a desk without support. I told her that I had 6 weeks to get a base tan and she sold me the most expensive package without explaining that I should alternate with the other tan beds. I was 5 weeks into my tanning when a different desk person informed me that I needed to do that. something about UVA and UVB rays and different machines give different tanning rays. Would have been nice to know this info from the start.
Ditzy initial desk person also sold me self tanner instead of an intensifying tan lotion so I went home and discovered my new white jeans were stained with tan dye… So I had to buy a different tan lotion. And chuck a $ 119.00 pair of jeans as unusable.
Of all the people at the desk, only 2 of them had any knowledge about the working of the salons equipment. Time after time I heard «I don’t usually work here» and «I’m, new here».
I suggest the person interested in a fake a bake tan go anyplace else. I paid over $ 200.00 (and that was supposed to be a discount), still don’t have much color on my skin and have purchased 2 expensive tubes of lotion. one that I can’t use because it stains everything it touches-​I tossed that stinky stuff out and the other isn’t any use to me as a sun screen. I supposedly can’t use it in the actual sun.
Additionally, most of the tan rooms have no mirror so that you can comb your hair after your delightful tanning experience and the 2 ‘other’ beds I tried didn’t have radios. Most of the rooms are so small you can hardly turn around and there are few hangers for your clothes. My last tan was supposed to be for 12 minutes but it only lasted 6 minutes as the front desk person didn’t know how the machine worked. I didn’t realize this until I got back into my ar and looked at the clock on the radio-​I had only been inside 13 minutes. most of the time undressing and putting lotion on.
I suggest you avoid this place and I further suggest the company train their employees. Most companies have a chart on how equipment works. Most new employees aren’t sent cold to a job site with no support. No knowledge about the products they sell.
I’m very dissatisfied and if I ever need to tan again. I won’t be going here. I wondered why they had no reviews. maybe the other Unilocalers are nicer than I am. but when a company fails to fulfill their promises I call ‘em on it. And I’m calling’ YOU, Tan Republic for running a poorly organized tan salon.