Shoebox

OH BOY. where do i start? First. do i HAVE to give them one star? I vote for ZERO star option!
I made my daughters appointment WELL over a month ago. When I did so the lady taking my information gave me the impression they were going to send the paper work in the mail. When I did not receive it I just assumed we would get there in plenty of time to fill out the forms.
The day before our appointment I mentioned to my husband that they had not called me to confirm our appointment and he stated that they had not called him either. I called to confirm appointment as they did not do any reminder calls. RED FLAG NUMBER ONE
We arrive 15 minutes early and fill out the forms. There were a couple other families there waiting. The assistant comes out and calls «Samantha». The assistant was standing next to a lady (that assumed she did not pronounce her name correctly) and the lady said «no Cecilia». The assistant said «oh OK, come on back» and off they went. We looked over and a mother that was trying to gather her things quickly because her daughter was SAMANTHA! She sat back down with a confused look on her face with out saying anything to anyone. The lady behind the desk asked ‘Samantha’s’ mom something but she used MY daughters name! RED FLAG RED FLAG RED FLAG YOU CAN’T EVEN KEEP YOUR PATIENTS NAMES IN ORDER. THERE WERE ONLY A HANDFUL OF PEOPLE IN THERE!
TIME IS TICKING BY
Nearly 30 minutes after our appointment was scheduled for we HAD to leave because we had other obligations and could not wait around any longer. They did not care. I look at my phone when we get in the car and they had CALLED WHILE I WAS IN THE WAITING ROOM. Being the polite customer I am. I put my phone on silent and had no idea they had called. My guess we would have been sitting there all day because clearly they had no idea we were even there!
It is a good thing we left… who knows they may have mixed her chart with someone else and she would have gotten teeth pulled! THIS is how accidents like that happen.
SO DISAPPOINTED!!! I am so angry as we changed our daughters dental plan specifically for THIS office. THANKS FOR NOTHING SHOEBOX OF BEAVERTON!