Pump It Up

After being here a few minutes, group of about 20 college age kids/​adults came in and totally took the place over. They fell on my kids, ran over them, and went on the equipment that was clearly marked «NO ADULTS!» One bounce house even collapsed because of the weight! I went up front and asked the girl if there is an age limit, and she said «It’s up to 13, but they are a community group that we are connected to, so they are allowed in». Well then, they need a separate time from the little kids! Just because you «know them» doesn’t make it ok for them to come in and run over all the little kids. I would not pay to bring my kids here again.

Like a cruise for your kids birthday. You may feel slightly sick afterwards, but wow it was SOOO easy. And fun in measured doses. The chain has every business process down. Bins for gifts, help you out and load back up your car. Check in/​out is easy. Kids have a blast. Parents hang. Staff are pleasant, sweet and so helpful.

My kids like playing here during the free-​play sessions. Groupon deals are really good so it’s only something like $ 3.50 each and you can stay as long as you like. Since they don’t have a pizza restaurant inside or expensive games with stupid cheap prizes, there is no other cost. Don’t forget to take socks for your kids, and this location is not for super little kids. What it is is good, active fun for your kids ages 4−9ish in a well-​maintained facility that won’t break the bank. I’ve not hosted or attended any birthday parties at this location, so look at other reviews for information on that.

They need an area for little ones under 3 years old

Nice people work here. Very understanding and helpful

Let me start by saying simply… these folks knocked my socks off with their attentiveness and service for our daughter’s birthday party. Wow. While I will admit that they could have spent a wee bit more time clarifying what I was to expect BEFORE the party (not a big deal), once we arrived they were nothing but helpful and courteous. In fact, we could not have pulled off the party, in the time that we had, if we hadn’t had their help.
When we arrived, they offered to help us unload our car. Seeing as though we were still rushing around getting the room ready as our guests arrived, they also offered to help us finish up while another attendant ushered guests into the play area for us. During the «lights out» play time, the kids really enjoyed themselves and not a ding, scratch, or tear shed from any of the kids in attendance. One thing is for sure, though. Like anything else in this world, you need to watch your kid — something that parents who are perpetually glued to their cell phones need to heed. This should be common sense albeit unfortunately rare nowadays. Additionally, if you’ve ever been to Pump It Up during open play, it can be more aggressive whenever older kids are put into the mix. Older children tend to play more aggressively and much faster than the younger kids which can lead to younger ones getting hurt and older ones getting roughed up. Again, parents… don’t be knuckleheads… be attentive.
Once we returned to the party room, again the attendants were very helpful in keeping the party on track for us while my wife and I made sure that everyone had what they needed to eat, drink, etc. Once the party was over, they helped us to take everything down and load it back into our car — easy like Sunday morning (or Saturday afternoon as it were). All parties should be this well organized and smooth.
Every employee that we ran into that day was extremely pleasant and helpful, and knew just what to do and when — perfect.
P. S. To the guy on here who claims that his kid was «flipped over the side» and narrowly missed hitting his head on a bench. I have a hard time believing that either your or another kid wasn’t doing something that he/​she shouldn’t have in order to get flipped.

Always a good time. I’ve been taking my daughter & her friends, as well as attended many birthday parties, for 8 years or so. At almost 10 my child still has a great time here. Her favorite is the «lights out» nights that they occasionally have, with fun disco lights and sliding in the dark. Yes, you do need to keep an eye on your kids. Another reviewer talks about it being dangerous but I look at it this way: anything can be dangerous. Bike riding, scooters, swimming, etc etc Teach your kids the rules and keep an eye on them. Most kids getting hurt here are not following the rules, to be honest. It’s fantastic exercise and a great bargain. I bought a groupon that was 5 visits for $ 15, an amazing deal.

Pretty cool place. Been coming here for a while. They got a couple of big jump houses and a really cool climbing one. Recommendation is once a month when or when the weather outside is real bad. Worth the prepaid pass because once your kid comes, they will want to come again.

Frustration is the word for this place and the employees/​management that work there. I called to find out about open play for my son and a couple of his friends to play for his birthday. I called not once but THREE times and even had a call back from Julie stating the open play for Saturday morning was from 10 – 1. Planning on this, we all met there to be told that there WAS NOT any open play times at this location and not at the JR. location either. We had to go somewhere else with crying 3 – 4 year olds not understanding why we had to leave. Talk about a not very happy mother, not to mention the other parents having to go to another location.
Crappy customer service by the staff also!!! All they care about is booking parties!

I made the mistake of buying a 10 jump pass several years ago when this place was ‘jumpin’…now not so much. They are mostly for private parties. But we’ve tried to come a few times a yr to Pump It Up Lights Out.
Every time we’ve come I’ve been able to sign a waiver, drop off & come back (my kids are 11+) but not today. The girl up front said ‘we’re not your babysitters’. Really? You are not getting paid to watch the kids? Then what are all 4 of you paid for? Checking people in at the front?
The fact that we’ve been here several times with no problems to drop off until now is the problem! No consistence & bad/​rude customer service.
Before they’ve also always given the glow in the dark necklaces ($ 1 for a 3 pk at Dollar Store). Now the girl said b/​c I bought the 10 jump pass I don’t get the necklaces but I can purchase some for $ 1 each!
Lesson learned: NEVER pre-​pay & don’t patron this business.

Went here for a bday party. We started off in one play room for 30 mins, then went to the second play room for 30 mins, then to the party room for cake. My almost 4 year old had a blast.

Not personally, but for a kid activity, I am a fan.
And there are a lot of them. You have to check for when the free-​time play is in advance, but adults are free and children are only $ 7.00
This is a good place to take your kids for some social and physical activity, especially on a rainy day. Just beware, if you’re bringing a child here (for example, while watching them), and you’re not 100% a kid person, you may be a bit overwhelmed.

Took my grandson here on 2÷18÷13 for the first time. He is 3 years old. This was not the Jr. location but he did just fine here. He loved all of the climbing and jumping. I kind of expected that maybe this place would be smelly from stinky feet and dirty, but to my surprise it was not.
They had hand sanitizer when you first come in. The room and equipment appeared to be very clean and no nasty smells. We went when it was the laser light time, so it was dark while we were in there but again appeared very well taken care of.
Good place to take kids on a rainy day so they can get some exercise and burn up some of that energy. It cost $ 7. Very well worth it to me. I will definitely bring him back. Also, they encourage adults at this location to climb with the kids. Just last night my grandson said to me, «Amma, can we go to the jumpy jump place?»

What a great place to take your little one to have some fun, especially if it’s raining.
We came here with my niece while visiting them over the holiday. As soon as you walk in all kids have to sanitize their hands before entering the play room. You also can sanitize them on the way out. I think it’s a great way to limit germs and bacteria.
Once inside the play room you can slide down the slides, jump in bounce houses, climb the ladder, or run through the obstacle course. Best part is adults are encouraged to participate so you get a good excuse to «play» with your kid. After just fifteen minutes my niece and I were pretty tired. My cousin has a punch card so I can’t speak for the price but four of us were able to get in with just one punch so I think that’s a pretty good deal. Plus you can’t beat having a place for kids to play when it’s raining all day long. When I went all of the kids were under five so it can get hectic but not overwhelming.

First time at this location and its full of rude kids and their rude parents. The parents I’ve seen here use this place as a dump off and to disconnect themselves from their kids by letting them do whatever no matter what. Don’t get me wrong, there were some parents that cared for their kids and their safety from the hooligans that were present. Guess it’s survival of the fittest and will be two men enter, one man leaves mentality on the next visit. Staff was present, but stood back and watched, didn’t say a word towards anyone… possibly because she was barely 18, afraid what parents would say if she told the kids anything. Me, i spoke to the trouble kids right in front of their parents and guess what, they didn’t notice or didn’t care that someone they didn’t know was telling them something. I vote that they didn’t even notice, nice parenting skills they possess and it tells the quality of people here.

We first had a party for our twins maybe like 7 or 8 years ago. We have been back almost yearly for our friends’ kids birthday parties. Pump It Up is still going strong. A party at pump it up is like a right of passage for our suburban offspring.
The playrooms are clean. The jumpy jumps are huge. They can turn off the lights and turn on some disco lights. Kids always have a great time. It is also fun that they allow the adults to get their jump on (against the rules in Cali).
After almost a decade, it is time to update some things. They still have the same pinball machine, air hockey table, and jumpy jumps.
The service here is always left to be desired. Every party I go to the parents are doing a lot of the work that the host should be doing like organizing gifts, quick clean ups, helping with the wrapping paper, etc. The point of not doing a party at your own house is so you don’t have to clean up. The point of tipping them is because they are cleaning up after your party, For example, a kid dropped a cupcake on the ground. He picked it up and threw it away. The server/​host did not make an effort to move or help with wiping up the icing. They are high schoolers with not much customer service training. Just speak up and they should help you out more.
Just keep the help in check and your party should be a blast. The kids love this place.

We bought the punch card from Sharing Spree for Pump It Up, and went to redeem it the other day. We had such a great time jumping and playing!!! This is one of the best places I have taken my crazy and wild 2 year old to play, and yes I take him to the regular one (not JR) because I want to jump as well. There is no food onsite, I kinda wish there was so you could take a break and eat then go back to playing, but there are lots of options for food in the area. LOVE LOVE LOVE IT, and will go back many many times for sure!
They have 2 giant bouncy slides, 1 obstical course, and 3 other bouncy houses… SO MUCH FUN FOR KIDS OF ALL AGES!

O Giant Slide, O Giant Slide,
You fill all hearts with gaiety.
On any day, you stand so tall,
Affording joy to one and all.
This is one of the coolest places we’ve attended a birthday party at. (Outdoor parties are always nice, but, hey, this is Portland and you can only have them in summer.) As Jen says, adults can play too and that makes the place very attractive (for a big kid such as myself) 8-​)
The transition from the play room to the party room felt a little, uh, mechanical, but I guess that’s how kids birthday party places are in general.