K Appliance

K-​appliance is super expensive for repair work. Called them to fix my ice machine. Turns out it needed a new pump. The guy (owner) goes out and gets a new pump comes back later and installs. Never telling me how much it’s going to be. During the install repairs he tells me the new pump was $ 350…After he’s done the bill says $ 397 for the pump, when I asked him about it he says «Oh I said it was around $ 350»…Normal rate to come out and inspect is $ 120, but he tacked on another $ 80 because he said it was a rush job even though I NEVER said to rush it. In the end I payed just under $ 600.00!
DO NOT RECOMMEND!!! AVOID AT ALL COSTS!!! COMPLETE RIP OFF!!!

Our espresso machine stopped working so we took it in to K to see if it could be fixed. They told us the display panel needed to be replaced and it would be up and running again. This cost $ 200. We were in the middle of a move so we didn’t have a chance to test it out immediately. When we got around to testing it out, it initially worked. However, within a few days the exact problem resurfaced and the machine is totally inoperable.
K Appliance wont’t refund anything and they say they no longer work on small appliances. $ 200 down the drain.

I would have done some research prior to doing business with these folks, apparently my landlords did not. Three days ago I received a call from this company with notification of a Monday delivery for a refurbished stove. They wanted to know what type of time window I would be available for and asked for a return call. I called back the number from which the call had been made, as well as the number left on my voice mail. Neither phone number had a voice mail box, so naturally I got a text message from my landlord in regards to why I had not contacted this company to set up a delivery time. Who doesn’t have voice mail?
When I finally got through to the guy, he said the stove would be delivered by 10am on Monday. Here it is, after 1:30pm on my one day off, the most beautiful day of the summer. I have errands to run, places to go. This is the weakest thing ever. I am so mad, these people ruined my weekend.

I called for my range hood repair because the hood raise to half way then it stop. The owner’s wife told me there is $ 70 charge for diagnose then $ 40 each hours for labor. The owner came over and I described the problem to him and suggested maybe the hood is too much grease and needs to be clean. He said that it is not the problem. He opened the motor spread some WD40 and said it should work, if not call him again. It took him less than 15min and I paid him $ 70. Then the problem still there especially the first time we use in the morning, if we lift it a little bit then it started to work. I called him and he come again, this time he suggested to take out the filter because sometimes the filter get stuck inside, he spent less then 5 min doing nothing. I again suggested maybe the hood needs to be opened and cleaned, he said not. Of course, the problem is still there.
I called him again, he won’t take the phone, his wife told me that if I want him to come again, there will be another $ 40 charge plus labor and no guarantee the problem can be fixed. I told him the $ 70 I paid is for diagnose and since he didn’t diagnose right, why I have to keep paying him for not fixing the problem? His wife replied is «Sorry, this is our company’s policy, please call manufacture to fix the problem», and she almost hang up on me. I finally asked one of my handy friend to help open the the range hood and clean up the grease on the raising track and now it works just fine.
I pay to learn a lesson for not reading the review on this company, I wonder with such bad expertise and custom service, how can they survive???
I hope you read my review before you pick up your phone to call them for your next service.

One star is too generous. Absolutely horrible customer service.
Spoke to three different people in the span of one week trying to schedule a delivery of a W/​D unit. Here’s how this went down:
–First person schedules a deilvery for a Monday. Says they can be there between 10 – 4. Dude, I can’t commit to six hours of sitting around my house on my only day off, and what normal person can? Make like Comcast and give me a 2-​hour window. Haggled with the guy and he begrudgingly agrees to call me when the delivery is 30 minutes away.
–I call back two days later to reschdule due to a docter’s appt I spaced. Guy says they don’t deliver on Mondays to SW PDX and we’re «gonna have to work something else out». Uh, ok.
–Rescheduled for Tuesday and guy gives me a 12 – 2 window after again, haggling for some kind of compromise as to when they’d actually show up. Waited around until 2pm with no phone call saying they were going to be late, so I finally called his cell and he says they’re in West Linn and they’re running. HEY, THANKS FOR CALLING TO MENTION YOU WERE GONNA BE LATE. Great way to do business.
Ok, in all fairness, the two boys who showed up with the unit were very nice and installed it in a timely manner, and I felt a little bad for being pissy on the phone w/​him. It was getting from Point ‘A’ to Point ‘B’ with the actual delivery that was hellish.

Not ok. I called to get a wine cooler serviced. They scheduled a same day service call, which was great. When the tech got here he said the cooler was unfixable. Then he charged me $ 70 for a service call. WHAT??? I asked him why it was so high and he said that was their policy. I was never informed that there was a $ 70 fee involved. It’s nowhere on their website, and the woman who scheduled me never mentioned it. The tech also said that if we had brought the cooler into the shop it would have only been $ 10. That information would have been helpful BEFORE they came out to service the cooler. I understand charging a fee for a service call, but it is unethical to not discuss your policies upfront.

Getting anyone to fix anything these days is a major chore. Besides that, we have become such a throw away society. Many feel that it’s cheaper to just go get a new product than spend a fortune fixing the old one. The repair person has practically become an endangered species. Pleased to say that there is still a great place called K Appliance around that sells, stocks parts, and services appliances.
Though I haven’t seen the sales floor at K Appliance I have used their repair services many times with excellent results. Among the appliances that K Appliance services are washers, dryers, ovens, microwave ovens, ranges, air conditioners, freezers, refrigerators, and vacuum cleaners. K Appliance does house calls and they can give you a two hour window of when they will arrive.
Whenever we call K Appliance for service we always ask for the competent and personable Daniel Lee. Mr. Lee has a wonderful philosophy when it comes to appliance repair: if the repair cost is higher than half the value of the appliance then the appliance is not worth fixing. I trust Daniel Lee implicitly to make that decision. I would trust Mr. Lee with my last penny.
Say your washer is leaking or your refrigerator sounds like it’s on the fritz. Why not let Daniel Lee have a crack at fixing it? You have nothing to lose. You might even save yourself the cost of having to buy a new appliance and save our landfills from another discarded apparatus. Very pleased to announce that competent and reliable appliance repair service is alive and well at K Appliance in Beaverton.