Herzog-Meier Mazda

This review is only for my Service Dept experience. To be fair when we purchased the car a year ago that experience was very good. So much for that.
However the good experience quickly ended when my wife took the car in for «service». A not quite 2 year old car gets a $ 1,168.54 service bill. Labor rates equivalent to $ 200/​hr. They sold her a new set of tires. That alone shocked me then when I went to research the brand (Milestar) I could only find them on Amazon and some Discount Tire store. In both cases they were half the price of what they sold them to my wife at. Further research revealed they were a completely subpar tire that we paid twice what they were worth. Additionally they sold her on a new fuel injection kit for a 2 year old car and said it was «standard to avoid damage». I guess something can’t get damaged if you just replace it. Then another $ 209.95 for an oil change and air filter (see above comment on Labor rates equivalent to about $ 200/​hr). Then even another rip off charge of a mere $ 29.74 for «Shop Supplies». When I asked what that was for all they could come up with was «rags». So I took it as just taking my money for nothing.
This looked to me to be the classic example of taking advantage of a person (my wife) who had no practical knowledge/​experience with cars and basically in my opinion stole our money. So I called the Service Advisor who said this was all normal and «our tire guy used to work at Les Schwab so he knows what he’s doing.» I found that quite comical that some guy who may have been fired from Les Schwab for all I know is now ripping me off but I should be OK with it. I asked him if he’d pay $ 210 for an oil change and air filter. He said «yes I would». So I knew what I was dealing with and went for the manager. Another real piece of work. He tells me the same story about his tire guy. He tells me they don’t make any money on selling tires. I said then «Why do you sell them, and from what I can tell you make twice as much as anyone else that sells the same tire. Then on the oil change and fuel injection he says „yes you can get those services for less at other places but our technicians are better trained“ trying to make me feel I should get a better piece of mind from the oil change an air filter service his guys do for more than twice as much as I’d get at a Jiffy Lube or independent shop.
I was pretty irate at how they took advantage of my wife and then tried to give me these lame explanations like I’m some total idiot. He even said, „look if your wife can’t make the decisions then let us know in advance and we’ll talk to the person who can“. That really PO’d me. I said „my wife can make decisions. She bases them on information that she feels she can trust, why should she have to question what you do, why don’t you just do the right thing instead of ripping people off.“
So then the jerk manager says „if this is about money I’ll make it right“. Again I say „Why wasn’t it „right“ in the first place?“ I have to call you to make it right?» Then I said OK, here’s what I want, my wife does have some responsibility so I’ll pay for the rip off oil change and fuel injection kit. I will return the tires and I want the money back for the tires and the service to install them.” He said «OK, I’ll work out the refund and call you tomorrow». Never heard from the thief again. Big surprise.
My suggestion, avoid these scammers and crooks like the plague. If you send your wife make sure she knows exactly what she’s doing or they will take advantage of her and take your money.
I really wanted to buy a Volvo there. Never will I set foot there again. I bought my son a car last year at Royal Moore and have had it serviced there once. Those guys are trustworthy and will get my next purchase.

Two weeks ago I walked in to browse with the attitude of buying if everything lined up and within a very short time I was pulling out of the lot in my brand new Miata. Buying a new car is a scary event for me. I don’t know anything about engines, tires or maintenance and I am terrible about negotiating prices. For the first time in my life I felt safe and secure while making this major purchase. I owe that all to the wonderful salesman, Oskay Taskin. He was patient, answered my questions, wasn’t afraid to ask another employee a question in order to make sure the information was 100% accurate and genuinely cared about any concerns I may have had. He helped me get the best possible price and I never once felt overwhelmed. He has followed up with me numerous times to make sure everything is going well and if I am happy. If I had to do this all over again I would ask for Oskay! The entire team at Hertzog-​Meier treated me well. Even the financing guy, making sure my payments were what I wanted. I am very happy they are the dealership I chose and will always recommend them to anyone looking for a car.

We had a very pleasant experience at this dealership. We were dreading the whole experience and kept putting it off simply because we hated how we’ve been treated in the past. We worked with Norm. He Is really informative and has a great attitude. Not that typical car hunt we’ve always experienced. He didn’t treat us like we were gullible naïve people. He is a very straight up guy and doesn’t make you feel pressured. We never felt like he was lying or exaggerating about anything at any point. Again, a very straight up guy. We are so glad we met him and had the pleasure of buying our new Mazda from him. Thank you Norm!

Nice and relaxing experience at the dealership when we purchased our car. Evan Wireman made our experience smooth and extremely comfortable. We would recommend Evan if you want to purchase a new car.

Great experience when calling the dealership today to make an appointment for a recall on my 2014 CX-​5.
The gal was very nice, knowledgable, fun, upbeat and super helpful. She asked if I would be waiting at the dealership or if I would like a free MAX pass. I thought the latter was a pretty cool option because that means I don’t have to sit at the dealership to wait for my car to be worked on. I can go to the mall! ;-)
I’ll update my review after my appointment in April, but so far so good and I’m impressed with the service I received today over the phone.

I incorrectly originally posted this under Herzog Meier Volkswagen so I moved it to Mazda. Let me start off by saying most of my issues are with the car itself rather than the dealer.
Anyway, report is as follows. I will continue to update as time goes by.
Purchased a brand new CX-​5 Grand Touring on Feb 14, 2016. After only 1,300 miles and about 3 weeks, my brand new vehicle decided to nearly come to a complete stop on its own after making a right turn. It was as if I had shifted the car into park while driving. Abrupt stop. Heard a couple beeps, saw a warning light come on. Driver behind me nearly rear ended me. Pulled over, turned on flashers, got my whits about me. Beeping gone. No warning lights on. Look around, foot off break, merge back onto road. Call their service department and make an appointment for next day. Drop off car, tell them what happened, ask for loaner while they are looking at it. Nope, no loaners but can arrange rental for $ 35/​day. Tell me they can definitely find out what happened because if warning light came on it will store the event in the onboard computer. Borrow wife’s car cause not willing to pay for rental. Speak with them near end if day. We couldn’t find anything wrong. No stored event in onboard computer. Tell me if you cant duplicate the problem for us nothing we can do. Oh well. Take car home. Drives fine for 2 more weeks. Its now March 18, car owned about 6-​weeks, with approx 1,600 miles. Damned if it doesn’t do exact same thing again 3:30pm on Friday. Amazed driver behind me doesn’t rear end me. This time no beeps or warning light. Call Herzog service, ask for same service rep. She tells me he is on phone but will call me back. Wait 2 hours but hear nothing. Try calling, get transferred to service, goes to answering machine. Call back 5 mins later, same outcome. Not impressed with car or Herzog service. New car, not happy. Have started keeping a GoPro video camera running while driving to try and film them problem happening.
Update ³⁄₂₄: Eric did call back later that evening which was nice. He suggested to drop it off for service again and they will get Mazda on the line. Dropped car back off and this time spoke with Jeff their service manager. He seems genuinely concerned. They agree to put me in a rental loaner up to value of $ 30 per day while they attempt to duplicate the issue. Not sure how long they will try to duplicate. May take several weeks of driving. Mazda company is now involved. Hope it fails for them like it has for me. Convinced its a failure of the automated braking system.

I just bought a used 2013 Mazda 3i hatchback through a trade-​in. Justin (the salesperson) and the finance dept. was great; got me to the monthly price I had asked for. My issue is with the service department. I drove the car off the lot on ²⁄₁₈ and on ²⁄₂₃ the car wouldn’t start. It was a dead battery. I bought the extended warranty but it doesn’t cover a battery changes because it is normal wear and tear. I get that. My issue is I expected Herzog Meier Mazda Service Dept. to have done a basic check of the vehicle prior to allowing a customer to drive a car off their lot, including a battery test. I was out $ 180 plus $ 40 for the rental car I had to purchase so I could get to work that day. When I asked the service associate Jim why this wasn’t caught prior to me driving off the lot on ²⁄₁₈ he stated, «Well you just don’t know when these batteries will fail. One minute it is fine, the next you have a battery cell that is dead.» I think a check 4.5 days earlier would have discovered a problem with the battery.
Update 2÷24÷16: I received a very quick response from the Justin (my salesperson) and Mike (the sales manager) in the Sales Department at Herzog Meier Mazda and they agreed to fix the issue with a reimbursement. They realized the situation was not handled correctly and they wanted to make it right. I truly appreciate the work the Sales Department has done in this matter and in my original experience in my car purchase. I highly recommend working with this team. They are great! Thank you Justin and Mike!

I just bought a brand new Mazda6 from Herzog-​Meier Mazda. i worked with Justin Jeffers and overall experience was great. They have very competitive pricing and I really like that they don’t push the upsell on extended warranties or service contracts. Justin did a great job showing me the key features of my new car and a am very happy about whole experience. Will definitely buy from them again.

Fantastic experience! Coty McLaughlin was wonderful. He went above and beyond to educate me about the cars I was considering. I especially appreciated that it was not the usual high pressure sales pitch, yet I was definitely, positively swayed towards the CX5. Thanks so much for your help!!!

This is about how Herzog is managed because I love my Mazda and the workers are friendly and try hard. They don’t have enough mechanics to actually use the bays and provide service. A simple oil change must be scheduled a month in advance and wait time during the change is way over an hour (with no nearby resraurants or coffee shops). Also, during the purchase, we had a personable salesperson but the information from the managers (in their handwriting) was wrong more than once. The person selling the warranty/​coverage was about as offensive as was possible — using strategies from aren’t we both Christian to using offensive over-​the-​top humor. If we hadn’t known what we wanted before entering his office, we would have walked.
Anyway, Salem Mazda can do my oil change not only this month but as a walk-​in or even as a scheduled time within a few days. Now that is good management.

We bought our very first new car from Herzog-​Meier Mazda and it was a very smooth transaction.
Our sales guy was Shmuel Borenstien and he was awesome and I would highly recommend working with him. He was very patient with all our oddball questions and helped us out over 3 weeks including multiple test drives. Shmuel was able to answer all our questions and added very valuable information about the vehicles we were looking at.
On the whole, buying our first car was nearly painless and I’d recommend Shmuel and Herzog-​Meier if you want to replicate that experience.

We had the pleasure of working with Shmuel at the Herzog-​Meier Mazda dealership. He was the perfect balance amount of helpful and informative… Exactly what you look for in the car buying experience. He listened carefully to our needs and provided his honest opinion even when it wasn’t necessarily in his favor.
Overall, he was someone we could trust during the stressful car buying process and did everything he could to work with us on the price and get us into the car we wanted.

I HATE car shopping. except for the test drive, all aspects are stressful, confusing and leave you drained. That said, if you are in need of a Mazda, Mike McIntosh at Herzog-​Meirer Mazda makes the process not just painless, but fun. He’s incredibly knowledgable, low pressure and good company. I’d read a bunch of reviews and his name kept popping so I specifically requested him and was so glad I did. He searched to find me the car I wanted in the color I wanted, got me the extras I asked for and did his best to advocate for my terms. (We got pretty close.) And he’s young and enthusiastic and understands all the new technology and patients explained to this 54 year old woman just how everything works. A shout out to Bill in the business dept. who sailed me through the final leasing paperwork with great cheer and efficiency. All in all, given the bizarre business structure for buying cars, the HM team made it pretty painless.
Seriously-​ask for Mike. He’s awesome.

Austin was my salesman and he made my experience wonderful. He was knowledgeable of all of the vehicles on the lot, was friendly, was not pushy, and went above and beyond to make me a happy camper.
This dealership saved me from being the victim of another local car dealership (that shall remain nameless) of some mildly predatory tactics.
I will make sure that all of my future car endeavors begin at Herzog-​Meier. I HIGHLY RECOMMEND THEM!
I LOVE MY NEW MAZDA CX-​5!!!

Service has been very courteous so far. However many hours of work were lost. After the first oil change the oil tank was a quart too low. The oil level was right BELOW the minimum level. If I hadn’t checked it four days after the change, engine damage might have been possible on my new car. On my insistence they redid the oil change. This time it was ¾ quart too high. While this is not dangerous– it is not acceptable. Advice: Check your oil level at this dealership and be careful.

This review is for the Service/​Repair team. I haven’t dealt with the retail/​dealer side.
The staff is super friendly, really helpful, consoling (my car had been in an accident and the melodrama around it was awful for me!!), and diligent about helping me get to the root of the car issues that were still plaguing me 8 months after the accident. Mind you, the initial repairs were done by another shop. They also helped me deal with some insurance adjuster issues. I’m sorry I didn’t work with the Herzog-​Meir Mazda team and their preferred partners from the get-​go. I would have been done with this nightmare months ago. All in all, great experience. Thanks, Elaine and crew!

Absolutely the best experience I’ve had to date from a dealership. As a cautious, calculated buyer — I’ve done all my research before reaching Herzog-​Meier and knew I wanted to look into the Mazda3 Hatchbacks. A month and a half ago I went in and met Shmuel Borenstien who walked me through all the different models/​version of the M3 Hatch.
Shmuel is truly a gem. He’s educated on the models and specifics between them — there really wasn’t a question he could not answer. He broke down all the different ways I could purchase the cars and the breakdown of what a lease/​purchase would look like for two different models. I wasn’t prepared that day to sign on the car and he understood and left me with that (probably thinking I would not come back or shop someplace else).
He was surprised when I called him back last week, with my budget, and asked to see if he could work with that. We met in person today and after some back and forth — we got the car I wanted, within my monthly budget. He was patient with me the entire time and was never pushy. Instead of feeling anxious and unsure about my decision, I felt calm and confident.
Also, as an aside, I’ve used Geico in the past to insure my vehicles. I called to see what it would cost with this vehicle and they gave me a quote that was way over my budget. Shmuel called over an All State agent (who works across the way) to see what they could offer. The agent, Mejrema Berisa, walked over with her laptop and plugged in my information. She was able to offer me a better policy, INCLUDING renters insurance for about 40% less of what Geico was offering me (I have a clean record — so was surprised at Geico’s estimate). The monthly car payment (went with a lease) and insurance, both fit well within my budget and I’m happy that they both could work with me on that.
I’m elated to have this car and to have worked with such great folks. Thank you Herzog-​Meier for a wonderful experience!

Herzog Meier is the best car dealer in the Portland, Oregon metro area hands down! I’m a three time Mazda owner and will be a 4 time owner as soon as my lease is over in six months. From sales to service they are very customer service oriented. My sales guy today, Dylan, is working on a deal for me right now that is fairly complicated but he is totally on top of it.

I had been looking at the Mazda CX-​5 for awhile and finally decided on leasing a 2016 GT AWD w/​Tech package. Great choice for me. Originally, I contacted the dealership online and worked with Stephanie Tichenor. She was great to work with and extremely helpful. She was able to answer all of my questions and never harassed me. I never got to meet her in person, but I’m sure she’s adorable.
When I first came in I was helped by Ed Kruszewski who took me on a quick test drive and showed me the ins and outs of the vehicle. I advised at that moment I wasn’t ready to purchase and he was no pressure about it.
I came in today to discuss the vehicle further and spoke with James Vogeli who was awesome. He was very informative and never tried to bullshit me. He took me on a good 30+ minute test drive and I was sold on the car. Ended up leasing the car and there really was no haggling. I advised what my price point was and they came in a few dollars under it.
I’ve had a great experience with Herzog-​Meir Mazda and no regrets about my choice so far.

I’ll make this quick. Simple. And painless as I can only speak of parts and service. We love our Mazda CX9. In fact it’s our second. And we had a Mazda 3 before that.
These folks are fair with prices. Service has always been on time (even when the wife drops in without an appointment). I have never been given a reason to doubt the work performed on our car. I would recommend them.
Parts. I have only used the department one or two times. But they are also quick, knowledgeable, and also fair with pricing for factory components. I’ve not been let down yet. So I’ll keep using these folks for sure.