Department of Human Services

Avoid!!! This staff is mostly lazy, disorganized, and rude. I waiting over 40 mins to get an ebt card. With literally less than ten people in the lobby. We could hear the staff talking about the heat and who has a pool they could use. Normally you would take a number and be seen in order but dispute doing this I was still seen after people behind me. The woman who finally helped me (black woman, late fourties, chest tattoo) was rude, telling me to fill out paperwork (that I had already filled out and given to another employee, who went on break) and wait. She disappeared into the back where I heard her chatting again!!! From where I was sitting I could see my duplicate paperwork on her desk!!! Just save yourself the trouble and use a different branch.

This particular branch of DHS has incredibly friendly and helpful employees working at it. I’ve always been met with a smile.
Sure, you have to be on your guard here, but for what it’s worth, it seems decently clean and better than other government offices I’ve visited.
Also, forget waiting hours to be helped. Waiting around 15 minutes seems about average. Way less time than the DMV!

How do you rate a state agency? Employees who are doing their best on a shoe string budget with a lack of adequate help.