Concentra Urgent Care

There are extremely mixed reports on when this place is open. It says on their phone that it’s open saturday. It says on some websites it’s open saturday and sunday. It says on the actual concentra website that it’s open monday through friday.
I went there on Saturday and they were locked up tight. Extremely pissed. I needed to get a drug test for a job which I may very well not get because of their shoddiness.

I came here to see a provider with the urgent care center and would never go back.
I arrived just after they opened for what I suspected (and later confirmed) was strep throat. There was no one waiting when I signed in so I was happy and thought I would not have to wait long. The front desk told me to expect an hour and a half total time there which was not ideal, but tolerable. The guy who was supposed to be entering my information in their system seemed more concerned with joking around with his coworkers than doing his job.
I was taken back after about an hour to a room where a nurse saw me and said the doctor would be in in about 20 min. A half hour later she came back and said I should be next as he was in the room next to me. About 15 minutes later a different nurse came in to say the doctor was running really late and I would have wait another hour. I told her the front desk and other RN had said something different and she advised me they were incorrect.
I asked if I could leave and go over to the Starbucks and come back in an hour and they said ok. However I saw there was a Zoom Care right next to Starbucks and was able to get in within 15 minutes, where they diagnosed me, billed my insurance (they were much cheaper than urgent care) and had the needed prescription on site. I highly suggest staying away from this urgent care and crossing the street to Zoom Care!

My mom had a 3 PM appointment. She arrived 10 minutes early, and left work early for the sole purpose of this appointment. They left her waiting for over an hour with no reason or supplemental information as to why her appointment was not starting on time. They do not honor appointments and entertain walk-​ins, so even those WITH an appointment are waiting and waiting for what seems to be hours.
She has had multiple appointments here and it is always the same scenario. VERY bad health service here.

Incompetent, rude, condescending doctor. Well someone had to be at the bottom of his class, I guess I found him.

The people were great, but now I know to make an appt, even for urgent care. This place also does work physicals and drug screens, plus coming right before lunch is not a good idea.
I was here for 3 hours for an allergic reaction to something. Thank goodness I wasn’t having problems breathing.

The front desk staff was fairly rude and short in person and on the phone. I understand you are busy but please treat people with respect. I waited 3.5 hours before I saw a PA who was also somewhat rude and very abrupt like I was interrupting her day. The ma that took me into the room and he one that took my blood were both very kind and considerate. My employer chose this place. I would not come again or refer friends or family.

Nope. This place will make you wait all day for little to no results. They’re inexperienced and don’t take your needs seriously. Went here for a work related injury, recommended by the company I work for. Concentra didn’t do anything for my injury but take a bad x-​ray, when they brought me the results they said «it kinda looks broken» … WOW. After waiting 3+ hours in just the exam room and letting them know several times I had to leave soon, I finally walked out. They didn’t offer any supplies, prescriptions, or advice to help me heal. The only thing I really got from this place was a picture of a bad x-​ray, and the heads up to my company that I can pass a drug test…(which I had to come back the next day to do). Huge waste of time and gas money. Never again.

Worst place ever! There waiting makes no sense what so ever. Arrive 20 mins early, wait to be told they messed up and the DOT doc isn’t in, come back tomorrow… Go back tomorrow and wait wait wait still waiting! Avoid this place at all cost!

Took over 3 hours to see a doctor who kept stopping mid sentence to look around the room confused. It was weird. Then after saying I would be covered with my coverage, they billed me full price anyway. Booo

Office staff very friendly. Javier, MA also friendly but it was hard to crack a smile with him. Facility is very clean. Drug screens seem to be priority.
I could hear other patients and staff talking in the hallways near my room (exam 2). I had symptoms of your common cold mixed with flu-​like symptoms. I did not expect to be seen right away but it took 45 minutes for me to be seen by the PA-​C for ten minutes. I checked in at 11:26am and finally left at 12:28pm. She was friendly but not worth the wait time and only seeing her for ten minutes.
A huge plus if you go in with your paperwork filled out. Their forms are available on their website.
I will not be returning unless I absolutely have no other options and nothing on my schedule for a few hours.

I went to Concentra for physical and a drug screen for my captain’s license.
The doctor who did the physical was great, but that is where it ended.
I got a call regarding my drug test a few days later.
I called back, as they would not tell me anything over the phone and I needed them to send me the results so I could forward them onto the CG.
It took two weeks of me calling 2 – 3 times a day for them to finally send the results to me.
Their customer service sucks.

AVOID THIS PLACE BY ALL MEANS.
From the first phone call this place was horrible. I called to set an appointment and whoever answered the phone was hurried, rude, and hung up on me. I called back a second time and was able to get the appointment after a lot of rude replies and she promptly hung up on me again after saying the time once. I was in the middle of talking…
I get there and as soon as you open the door to walk in they roll their eyes, and give snotty looks. It was obvious that I was a pure annoyance, an obligation that distrubed their gossip session. After waiting several minutes at the desk one girl finally comes over and «checks me in» which includes paperwork being thrown at you, literally, and someone purely ignoring you.
The doctor that came in… wow. He was a bit mousy and beyond rude. He did not want to touch me and examine the injured area at all. He was extremely dismissive and curt.
Checkout time was a blast. It’s interesting to see all of the staff completely ignoring you as they instead sit on the desks, with their backs to you, and ignore you. They may glance over a few times. But, the talking doesn’t end. I waited in the checkout area for almost 30 minutes. Finally, a girl starts checking me out and then someone in the back office called her (a manager, could it be?!) to go back there so they could gossip some more (we could hear everything). It was astonishing.
Believe me — avoid this place if you can. My job sent me here and I’ve voiced my concerns. No one else will go there from my job. Terrible, terrible place. Oh and the icing on the cake — I was the ONLY customer at the time… My appointment took over 2 hours for something that could’ve taken 30 minutes.

I was withholding judgement as long as I could, but my review request just popped up for Unilocal so here we go.
–ahem–
I went to Concentra Urgent Care on a Tuesday morning, right when they opened. I called ahead of time to see if I needed an appointment, to put my name down, or just show up. The lady was very cheery and I felt like if I just popped in then I would be seen.
I was very sick, shallow breathing, painful breathing, sore everywhere, nausea, basically you name it, I felt it. So to me, this would be a flashing light of ILL patient. I got to the building, signed in, filled out all the highlighted areas that pretty much mark me as needed to be seen urgent. I brought the clipboard back up and was told I would need to wait about an hour because there were about 8 people in front of me for work drug screens and physcials. HOLD ON. I’m having chest pains and i’m being pushed aside for a DRUG TEST?! Is this, or is this not an URGENT CARE facility?!
Luckily I really only had to wait 15 min before the nurse called me back. She asked me basic questions and took my vitals. She left the room and when she came back, I was dry heaving in the garbage, getting ready to faint on the floor because of my light headedness. The doctor came in, very stand offish and told me they could treat me. He asked me some more questions, one of the symptoms the nurse had written down I didn’t have, nor had I said I did. the doctor left, and a bit later the nurse came back to take me for chest x rays. I was having a hard time walking because I was feeling faint and my body was in pain.
X rays went fine, then back to the room. Another amount of time waiting for the doctor, then he came back and told me what I had. He didn’t tell me any information about it, not how to treat it other than pain meds, nada. I asked him about how long my dry heaving would last. he asked me why I hadn’t said that symptom on my form. I told him the nurse had walked in and I was over the garbage, do they not talk to each other? Are my progressing symptoms not being communicated? This made me question what he had diagnosed me with.
Long story short, I question the process of medicine at this facility. I’m sure the staff is knowledgeable, but the lack of communication is very unsettling. Also, Urgent Care comes first. Not a drug screen. I will probably not come back to this center, if I ever need in the future, I will try another place.

I certainly won’t be darkening their doorways again anytime soon. Wouldn’t have come in the first place had it not been for a mandatory mask fitting and drug screening we are imposed upon not only to take yearly, but at our own expense. The payment part isn’t within the control of the Concentra people, it only added an appropriate splash of annoyance to the overall experiences there.
Three words to describe this Concentra, after three visits: Slow. Indifferent. Inept. There it is, Game. Set. Match. Much better options very nearby…

Stay away from Concentra at Town Center in Hillsboro. I had an injury at work and they are our preferred vendor for work related injuries so that’s where I went. Big mistake!
I don’t have a problem with the people or the service (other than the doctors). the receptionist and the nurses seemed adequate enough. My issue is with the care I received. I saw 2 different Drs. on two sepereate visits. I spent a total of 3 to 4 minutes with the Dr each time. Literally! neither of them gave me a thorough examination.
During my second visit I pointed out that I had a large buldge on the left side of my left knee. he moved my leg around a little bit. nothing like how I have had my knee manipulated in the past. He then said «a little time and some PT and you’ll be good» He then sent me back to work! I could barely stand!
The kicker is that the next day I went to see my Dr. He spent over thirty minutes examining me. From head to toe even though I told him my knee was the issue. After a thorough examination he began to manipulate my knee. After just a few minutes he said that if he had to guess it was a rather severe tear of the lateral meniscus. He ordered an MRI to confirm. The MRI showed exactly what he thought.
I am now acheduled to have surgery. From my experience the doctors at Concentra Urgent Care Town Center Locatiin are inept and unwilling to listen to the patient. It is quite apparent that they are on the side of workers comp insurance companies and clearly are not concerned about their patients best interests.
I am now having to endure agonizing knee pain for ten days longer that I should have! THANKS CONCENTRA!!!
I will not return! Neither will my family, friends and employees if I can help it…

checked in at noon… it’s 3:13 pm, still waiting…
i’ll let you guys know when i get called
LOL!
update: it’s 4:10pm, they are refusing to see me as a patient.
I’m being asked to come back next time, or they’re going to refund the copay.
Staff are not aware of any protocols. They’re statements are consistently different from one another. I guess i’d recommend going elsewhere…
update after 2 weeks later: i received an EOB from my insurance. Apparently Concentra (even tho I didn’t get to see a doctor) billed my insurance. This is a fraud. I have called my insurance company to investigate. They will be collecting the money after verifying. WOW.

Got here at 7:08…they opened at 7am. Signed in at 7:10. Okay.
They have new system I finally got checked in at 7:45. It’s 7:50 and I still don’t have my insurance card or ID back. Finally went through the door at 7:51. They had to fill out the paperwork by hand. My insurance company had better get billed correctly.
Not your normal urgent care visit. Shy, less experienced someone/​med aid who asked a health history form question by question.
Doc came in. Went over questions again. Medical aid person knocked 3 min later and interrupted us. I was never given an opening to speak in full sentences. Had to butt in. Talked through me and down to me.
After waiting for prescriptions forever the aid comes in and tells me I’m done and can go. I still had questions for doctor… was expecting to see him again. Got put back in room. Talked to doctor, he went to go check on med interactions for me as I was pretty sure I couldn’t take it and wanted to check.
Waiting. Another woman came to tell me I’m all set. Asked if she had my answer and she just looked at me – had no idea I was waiting for the doctor. Said she would go check.
The doctor informed me that there was NO interaction. Told me to wait and a nurse will discharge me. Told him they know I’m done as they’ve tried to discharge me twice already. He led me down the hall and ask for me to be discharged.
I won’t be coming back. Felt like a waste of time. Mostly waiting for the check in system to work.
AND, actually there IS an interaction between the medicines. Google shows the interaction, my pharmacist told me about it, as did my primary care, and the nurse hotline on the back of my insurance card.