Bruton Comfort Control

I wasn’t pleased with my experience with this company. They did send someone out promptly the same day, which was nice. However, the technician that came to my home seemed very junior, and inexperienced. He spent half the time on the phone with another technician trying to figure out what the problem with my AC was. This didn’t exactly instill a lot of confidence. I overheard him talking with the other technician that he turned up the fan on the unit from low to moderate. I would think you would talk with the customer about this option before just making a change like this. Now it always feels like there is a strong breeze in my home.
In the three hours the tech was at my home he was only able to get the temp down one degree, when he declared that the unit was fixed. I explained that I wasn’t comfortable paying for a service when the AC can’t get to the temperature I set on the thermostat. He proceeded to argue with me about how fast the unit can cool… I’ve lived in my home for 5 years, I know how fast the unit can cool. It’s not that I didn’t want to pay for the work done, but I merely asked do they guarantee their work. He refused to say they would. Every contractor I have ever worked with would simply answer… «Of course, please give us a call back if you aren’t satisfied with the work or have any issues.»
The next day I called the main office to calmly explain my displeasure with their tech, and the woman on the phone quickly brushed me off and didn’t even say «We’re sorry.»

I’m surprised I am the first to review this amazing company but am also happy to be able to give them the positive review they deserve.
My husband and I bought a beautiful 1920s Craftsman that was completely remodeled. Everything was new, including the heating, electrical, plumbing etc. Long story short, a few months into living in our new home we discovered some parts of the remodel project were a little shady and the contractors suddenly were no where to be found (disconnected phones, unreturned emails, company website vanished). One of the discoveries was that our furnace was a lemon.
We didn’t know it was a lemon until after several visits from Bruton trying to figure out what the heck was going on. I’d love to go into detail about what this company has done for us, how they have gone above and beyond to make sure we received exceptional service and customer service, but that would probably set a record for longest review on Unilocal.Instead, let me just say they rank up there with Nordstrom and Les Schwab in how they treat their customers. They have gone out of their way to make sure we were satisfied were their work and when we weren’t, they were persistent in making sure we were. In the end, they extended a huge favor our way because we were suckers of an unfortunate relationship (or lack thereof) with a flip contractor. They were always mindful of our personal life (we have newborn twins and they made sure their work didn’t interfere with our babies’ schedule) and were quick to respond to our albeit incessant and probably annoying calls/​emails of frustration.
I can’t say enough positive things about this company. We will definitely use them again if a need arises (but hopefully not!).