Baxter Auto Parts

I never thought that I would be writing a review about an auto parts store; yet, i’ve just had one of the most brilliant an incredible human interactions at the retail level. Drew requires an impeccable and noteworthy mention here. He’s professional, personal and all around brilliant in his service. I’ve just found my new go-​to auto parts store. Thank you Drew!

What is not to love about this place??? They have freindly staff, good prices, hot rod parts on the shelf and their close to my house! Definatly one of my favorite places just to go!

I agree that customer service here could be improved, big time. But, this location often has some pretty good sales (lot of buy-​one-​get-​one) type offers, so I’ll be back.

Prices are right and they always get us the parts we need really fast (if it needs ordered). Very friendly and helpful service. Napa (which is next door) doesn’t even have parts in there store, that’s where you go if you are looking for fuzzy dice or air fresheners, so they don’t even compare to Baxter’s Auto Parts. My husband works on cars everyday and is constantly online looking at pricing and says Baxter’s prices are better.

Baxter is right next store to Napa. I’m thinking local and an independent chain is much more my style. I walk into the store to get anti-​freeze. Against the wall they have about 8 kinds of anti-​freeze. I ask the cashier if she knew which was the cheapest. None of them had a price tag on them. She did not, but she let me know I could take them up to the service counter, and the could look up the price for me. Um. No thanks it is easier walk next door. I was in hurry so I grabbed one, and checked out ($ 10). A small business with no organization and poor customer service next to a chain store with lower prices. Good luck.

I never really thought I would be writing a review for an auto parts store but here I am!
Baxter Auto Parts on Cedar Hills Blvd should win a medal for outstanding customer service. I love the fact that they so readily and enthusiastically assist with simple things such as installing new windshield wipers, changing the bulbs for my headlight, etc. Not only do they do this for their customers, they OFFER to do it!
I had about $ 1200 worth of work done at the Firestone up the road and when I mentioned my check engine light was coming on, they said they could do a diagnostic for about $ 100. Ouch!
Yesterday I was in Baxters to pick something up and I mentioned my check engine light was coming on and my car was lugging. They offered to do a diagnostic for FREE! Nice! Unfortunately, the results showed I need another $ 500 in work. :-(
Maybe it is time for a new car but I almost want to keep it so I can keep going into Baxters!