Allstate Insurance: Brian West

BUYER BEWARE!!!
I purchased my Harley Davidson Insurance with this Beaverton Company owned by Brian West.
What a Mistake!
I had the insurance with them on my bike for approximately one year, they quoted me a monthly payment of $ 78.25 for the year, and the rep working there told me that if I bring my wifes car with them, and our house insurance as well, the monthly price would go down on my bike. When I compared prices that we were currently paying for insurance on my wifes car and our home, Allstate was THREE TIMES higher in price on both instances.
so by the end of the year, one of my tickets went off my record, and instead of lowering my price on the bike, as i was told would happen, The rep with the rotten attitude, said she misquoted me, and that my monthly premium went up to $ 94.00 per month.
I told her that she promised me it would go down in price after the ticket was lifted, she gets mad, and said that they accidently gave me the lower price of $ 78.25 per month, on the assumption i was going to bring my wifes car there and the house with them.
This was absolutely untrue, the $ 78.25 was what she originally quoted me from the get go, and she should have honored this price going into the next year.
So i call the owner, Brian West and explained what had happened, and not one apology was given, and even after I told him, i was cancelling my policy with his so called company, he didn’t even have the courtesy to not only apologize for his rude people working there, he didn’t even say I am sorry to have lost your business!
I worked for my Italian Family business for many years, and one thing we prided ourselves on was customer service, and we honestly cared if we lost any business at all, but its very obvious to me, the owner of this company doesn’t care about his existing business too much, or all the people that will read this honest review and possibly stay away from giving Allstate their business.
I would not recommend any of my family, friends, or anyone, as far as that goes, to put their faith or business with this particular company!!!

Recently changed insurance providers, for better pricing. Not only did I get a better quote than the other insurance companies, it did not compromise my coverage. I actually got better coverage and pay a lot less. Everyone at the office has been professional, courteous and polite.

This is by far the best insurance company I’ve ever dealt with!!! Brian, Tina, and Kathy are a great team! They have gone above and beyond to make sure my needs are met and whenever I have any issues they are right there to guide me through and be there for me. Thank you Allstate for taking such good care of me and my family!

As if you couldn’t tell already from his profile pic, this guy is a DOUCHE! 1 of my friends and myself both were looking for insurance in the area, and he took 6 days to call back after my voicemail, and was ‘distracted’ on the phone with me and had to take another call-​hanging up on me before he gave me a call-​back time. My neighbor said that he had also hung up on him and took 3 days to call him back, and had the nerve to not even apologize. I went with agent Garrett Rossier with American Family Insurance on NW Cornell instead

I’ve always dreaded buying insurance. What do all those numbers mean? Am I getting the best rate? Is this a company I could count on?
I was fine with the insurance company I had, but had a sinking feeling I was paying too much. I came across one of those insurance quote sites through a Google search and entered in my info, looking for a quote. Multiple companies contacted me via email, phone and mail but this one stuck out. Shannon Hoggard from Brian West AllState Insurance Company called and emailed me with a general quote – it was a few hundred dollars less than what I was paying.
I called her, we worked out specifics and talked about my options. First impression – what a sweet heart! She was really kind and nice and patient with me which I really appreciated. As I was leaving on vacation the following day, I told her that I was interested but wanted to connect when I returned in the new year, after my vacation, which she was fine with. She was going to save my quote in the computer and touch base when I came back.
How did I know this was a keeper? She called me back that afternoon, apologizing for contacting me again so soon but she had noticed that when she put in the quote for an effective date after the new year, that my premium went up by $ 100 and wanted to draw that to my attention. Was this an insurance agent who was actually looking out for my best interests? I was sold.
Shannon made it really easy to cancel my old policy (she took care of this for me), start my new policy and find the right plan for me. I really appreciate her looking out for me and look forward to continuing to work with her. I would highly recommend Shannon as she was courteous, patient and professional. Buying insurance is not an experience people look forward to, but with Shannon, it was a pleasant one.