A 1 Glass & Mirror

Too bad 1 star is the lowest you can get, cause this company is bad news!
We just bought our house, and A1 Glass was the company the previous owner used. So, when there was a discrepancy between what work should have been done and what was actually done, I had to follow up. It started when I spoke with Emily in the office. She didn’t sound very confident with the information she was giving me over the phone, and changed her story as we continued. At one point she said, «whatever work needs to be done, we decide by listening to the inspectors report.» I thought, «great, because the work that was done didn’t match the report, so you guys missed some windows.» She quickly changed her story to, «well we don’t actually read the reports. We just go off of what the client tells us to do. It’s his job to interpret the report.»
OK, I got it, they didn’t want to admit they messed up. Bad sign already, but I pressed forward with them anyway.
So, I made an appointment for them to come out and price the windows that they missed (which, by the way, were panes within windows that they originally replaced, so it’s beyond me how they could have possibly overlooked them!).
Fast forward to Joe, who was the original employee who took the order, and did the work. I asked that he be the one to return so that I could confirm what initially happened with the job request. Well, he was very cold, abrupt, and stated, «[The original owner] showed us all the windows marked with blue tape. So we replaced the ones with blue tape.»
WAIT A MINUTE! If that was true, then why didn’t they replace the others that they missed?! THEY STILL HAD THE BLUE TAPE ON THEM. And, I had picture proof that they were marked before the job was even started as our fabulous inspector printed them out in the report!
Well, they didn’t like that they were being put on the spot. They didn’t want to admit they had CLEARLY screwed up. Correcting the mistake free of charge would have demonstrated great customer service on their part, and I would happily have continued to use their services. Instead, Joe coldly closed our conversation with, «we replaced the windows [the previous owner] showed us. I can provide you with an estimate for these three.»
When I then requested, in writing, what Joe said, he refused. I just needed him to write down that he was only doing what the owner had requested, because then I could go back to the owner and say, «sorry, you missed a few, and I just need you to pay for them like you promised.» Joe’s argument was, he didn’t want to ruin the good standing of a client. Well good job Joe! And Emily! And A1 Glass! You decided to side with a person who moved to Florida and will no longer be using your services, rather than siding with a new potential client and providing great customer service, one who lives here, and has 32 big windows in her house! A1 Glass made a bad choice…

If you need something small or fast don’t go here. I went here about 10 in the morning and needed a 1/8“x 16“x11“piece of glass for a picture frame. My wife received for a Christmas gift and it came broken. They said they need a 5 to 7 day lead time. Crazy to just cut a piece of glass absolutely no customer service.

If you are residential customer do not go to these guys, they will screw you over they care only for the commercial business, took these guys a window got it ordered and they never called like they said they would, had to call them, then when I called them and wasn’t happy they never cared period about me!!! never tried to rectify the situation, just said pretty much were refunding your money which will take 2 to 3 days but they never hesitated taking my money in full when I ordered it… VERY DISAPPOINTING I WAS EVEN TALKING TO THE OWNER… BELIEVE ME RESIDENTIAL PEOPLE BY PASS THESE GUYS THEY CARE ABOUT THE BIG MONEY !!! TAKE IT FROM SOMEONE WHO WAS EXPERIENCED IT… GO TO MS GLASS THEY WILL TAKE CARE YOU
update-11−23
MS GLASS THAT is who you want 20 dollars more than A-​1 but ms glass was worth the extra cash no over promising and under delivering for these guys… George is the man to ask for there at ms glass, he will take care you… EXCELLENT EXCELLENT CUSTOMER SERVICE!!! NOT like A-​1 glass thank you MS GLASS AND GEORGE… IF i COULD HAVE GIVEN ZERO STARS TO A-​1 I WOULD HAVE!

Let me start by saying that I’ve dealt with A LOT of contractors in the past year — some of them good, some of them bad, a very few of them great. A-​1 glass falls into the «great» category! From the first contact, A-​1 was professional and timely, sometimes a rarity among contractors. Charles came out and gave me an estimate on installing a large piece of mirror in our master bath and a glass shower door, which came in at about half the price of what our former GC had quoted.
Installation was easy and error-​free and the installers friendly and professional. We’re very happy with our entire interaction with A-​1 and will definitely be going to them again!

When shopping for glass shower doors at Home Depot, they told us they use A1 to come out to take measurements. Home Depot then charged me $ 50 for the service call. 10 days later and no one from A1 has ever bothered to call me. I had Home Depot cancel the order and refund my credit card.

Made several attempts to get a quote for installing a frameless shower glass. Was told that their scheduling department would call me back. The after 3 days I called and was told that they had technicians out and sorry for the confusion. Appointment was made to meet at the property which I live 20 minutes away from. They never showed or even called. So now I’m sitting outside the property warning everyone else to not waste their time with this company. I’ve wasted 2 weeks on them and have nothing to show for it. Not even a quote

We needed three windows replaced under warranty. These people were very professional and responsive. They did an excellent job with absolutely no hassle.
I’d use them again in a heartbeat.
Thanks!
This house is in Sherwood, OR

Fast and friendly service with the best price!
I was putting mirrors in my new bathroom cabinet doors. I called in the dimensions and picked up my mirrors three days later. 50% deposit on order. These guys had the best price of the 5 people I got quotes from. This will be the first place I price for glass and mirrors.

Great Service, best quote! They did my retail window for $ 300 less than the other quotes. Excellent craftsmanship and quick work. Thanks

I have two sliding patio doors that have distorted glass. Well, I called A-​1 and talked with Sky to set up an appt. for someone to come take a look and give an estimate. Bill arrived the next morning and gave me a great price and was very knowledgeable and informative about what should be done. Replacing the entire door frame unit would have been messy and very costly. So – installing new glass made sense honestly… since it was a custom glass size order, a week later — Bill arrived here with a helper named Cory. Wow — these guys sure work great together. In less than two hours they had replaced the huge glass panels in my sliders and were packed up and out of here.
If you’re in need to glass… call and ask for Bill. He is fantastic. I’m not sure of other services they offer, but I know window glass they know how to do for sure. Their prices beat EVERYONE else in the city.

Bad Company that doesn’t stand behind the work!
I replaced my outdoor terrace skylights with this company, because they were referred to me. They leaked from the very beginning. After over 7+ visits to try and fix the leak, they now claim my leak has nothing to do with the skylights, but rather are a problem with the roof flashing. After $ 6,000 for 2 skylights, they won’t repair the work. Look at other companies before you buy skylights from A-​1!!!