T-Mobile

Beware! Record everything they tell you, because it’s hard to argue without proof. Before signing anything, make them show you what your first bill will look like and how the credit will be applied. Again, have that in writing.

So here is our story. If I could give less than a star I would. In February 2015 my girlfriend and I were looking to combine phone plans on one service and got brought to T-​Mobile for their 2 lines fully unlimited for $ 100 per month. This was the worst adult decision i have ever made! We got phones ordered in and the first day they ordered me the wrong phone! Instead of waiting another 3 weeks for a new phone I dealt with the bigger than I wanted iPhone 6 plus. No big deal. Service started and while in town it was fine, service outside the city was awful! I mean, we knew T-​Mobile was expanding but wow! I lost calls just driving to work in Dayton. Next issue came in billing, we were told $ 100 per month for unlimited calls, texts and data, this was a LIE! After the cost of phones and insurance we thought the bill would come to around $ 170 per month, NO the bill came in and we were being charged $ 235, FOR TWO LINES! If that’s not ridiculous enough we got convinced to back down to 3gb each the following month and the bill still came in over $ 200! After arguing endlessly with customer service and the reps in the store (who are completely useless by the way) we decided to pay of the remaining balance of our phones and switch providers. Over $ 1300 later we get our final bill from them and for 6 days of service, no phone payments or any additional stuff our bill still totaled over $ 160! We were told to wait to pay as they would be prorating our last months bill and we still got screwed! The service is awful, they deceive you to get you in the door and then they overcharge for their «services» T-​Mobile is absolutely ridiculous and doesn’t deserve anyone’s business.

Just FYI — switched to T-​Mobile after 10 years with Verizon, and I was appalled at how bad the cell reception and data services were throughout the Dayton area.
But for store specific info here at the Beavercreek location, I was misled and lied to by Cole, a salesperson. I specifically asked what fees I would incur if I didn’t like the service, and he said nothing if all is returned in 14 days. Specifically, he said there would be a $ 50 restocking fee on the phones (I bought two) ONLY if it was an equipment problem. If it was a coverage issue, what I had all over Dayton, the restocking fee wouldn’t apply. I go to return the new phones, and get charged the restocking fee. I spoke directly to Cole and asked him, he said «I don’t remember saying that, you must have misunderstood.» After being nervous of switching to a new carrier after 10 years, I asked an hour’s worth of questions and this was covered, and I repeated back what I had heard. He confirmed this. Then lied directly to me when it came time to return. I lost $ 100 because I wanted to leave T-​Mobile from their bad service. Their advertisement is flashy and prices look good — but at the end of the day, you get what you pay for. Thanks for the lesson, T-​Mobile. Shoppers beware of T-​Mobile. But if you must, I highly recommend not doing business with Cole if you’re wanting honest representation of the company.