Hidy Honda

Parts department closed while I was standing at the counter. Thanks for leaving me with a disabled car for the weekend.

I bought my 2012 Honda Civic here and have had great service from the beginning. Walt was the salesman that helped me purchase the car and he was polite and helpful, not pushy. He even calls periodically to check and see if I’m satisfied with the vehicle and the service department.
Speaking of the service department, they have been very helpful and honest. I recently came in for an oil change, tire rotation, etc… I highly recommend asking for Dan in the service department to help you get things going. When it came to my air filters, Dan brought them inside and showed me that they were close to the end of their life, but didn’t need to be replaced this time. Hence saving me some money for a while. I’ve had experiences where a service department will just replace things, not showing the part to you, telling you it was bad.
Dan did the same thing with my tires. They are nearing the end of their life and he easily could’ve told me to replace all four, but stated that I should be fine until the beginning of winter. Again saving me money and getting more out of the tire.
Say what you will about auto dealerships, but I’ve had great, honest work here for a reasonable price and will continue to come back.

I have been coming to Hidy Honda for several years to get my car serviced. I have always been impressed with the service department but I wasn’t sure if that would extend to the other departments until we wanted to finance my daughter’s car at the end of her lease. The people we dealt with were courteous. My daughter (25) and a member of the Air Force, had dealt with not so nice and condescending sales person at the Honda dealership nearer her base in Illinois and she decided to do the financing at Hidy Honda instead. The process was painless and she was treated very well.
I will be in the market for a new car in the next couple of years and won’t own anything but a Honda. Provided we are still living in the area, Hidy Honda will be the place where I will purchase my new car.

I purchased a Honda certified Ridgeline from Hidy Honda and the purchasing experience was normal, not great, but not the worst experience I’ve had at a dealership.
When I drove the truck home to Ann Arbor, MI, I noticed a vibration in the front end. I spoke with the salesman the next day and he advised he would check with the sales manager.
I spoke with the sales manager and he was not willing to do anything, even after my local Honda dealership advised him that there was a problem with the tires. Apparently they do not trust each other.
I called American Honda and the Certified Honda folks and they advised that the Honda dealership would have to address the problem. My local Honda dealership did not want to do anything since I purchased the truck at Hidy Honda.
Hidy Honda would not do anything so I was left to deal with the problem on my own.
I took the truck to Discount Tire and they offered to contact Michelin Tire company and find out what Michelin would do (Gee, why wouldn’t the dealership offer to do that!!!). Michelin covered 80% of the replacement cost of a new set of tires. I had to spend close to $ 400, which I feel that Honda should cover — lesson learned concerning Honda and their dealerships.
I had always heard great things about Honda, but so far my experience is that they do not want to stand behind their products and their dealerships are seriously lacking in the customer service area. Alot could change before I am ready to purchase my next vehicle, but based on my most recent experience with Honda, I most likely won’t be buying another one.

The new car sales team at Hidy seems pretty good, we had a decent experience when we bought our Odyssey. But, the collision center seems to be more focused on taking care of the insurance company than their customers.

I bought my car from here in 2006 and used their service center from the time I bought the car until I moved out of state in March 2010.
The sales staff at the time I bought my car was awesome and professional. I had very specific ideas for what I wanted in a car and they fulfilled those desires by finding a manual transmission Accord 200+ miles away and driving it to Dayton.
The service center has always done a good job with my car and the prices were competitive with anything I could find elsewhere. The shuttle service came in handy since I lived alone and didn’t have anybody to pick me up or drop me off.