I have bought parts from these folks a few times, for a BMW525i. The woman who works in the front office is in charge, while some other dudes work pulling parts. If you have doubts about what parts to order, this front office woman knows her stuff. Do not try to pull one over on her; you will regret it… that’s another story. :D The prices are reasonable and, overall, this is an A-OK place to get used auto parts. If you are afraid of dogs, be aware that there is a huge dog that hangs out in the office.