Simon Eye Associates

I went for an appointment today and the buildings electricity had gone out right before my appointment. People couldn’t get into the building and some couldn’t get out. The Simon Eye team handle this tiny drama professionally and calmly. When the electricity came back on the quickly got things up and running. Afterwards, the machines were a little slow and they had to call things in. They were so friendly and calm through the process. I really appreciated their customer service and level of professionalism!

Got in on time, fast service. They’re open late on Monday and Tuesday and open into the afternoon on Saturday. Their glasses selection is huge and their facility is professional, open, and spacious. As there is much specialization for each part of the visit, I felt it was a little impersonal, but the OD had an excellent «bedside» manner and did everything quickly and efficiently.

Unbelivably bad experience. I have been trying to get contact lenses that correct my vision since August 2014. I have paid $ 290 for contacts, which I have in my possession and do not correct my vision. Simon Eye refuses to refund me for these lenses. I have a trial pair that corrects my vision. They continue to order samples and cannot correct… although the sample pair is perfect. Endless visits. Today, I showed for what they confirmed was a «2:15» appointment, only to be told that «your appointment was at «12:15.» WOW…
For seven months, I have had to wear a pair of trial lenses which are to be worn only for one month. The doctors are aware of this, but do not seem to be concerned. They keep telling me, «but this is your prescription,» although I cannot see with the lenses. I have worn contact for over 30 years and have never had this type of experience. I really only want my money back so that I can go to another provider to get contact lenses that correct my vision.
If you decide to go to Simon Eye, please do NOT pay in advance if you are getting contact lenses. I, as most people, cannot afford to put out this amount of money for nothing. I also paid them $ 400 for glasses, which are fine. Seven hundred dollars is an awful lot of money spent with extremely poor service.

I have been a patient at Simon Eye Associates since the 90’s (Dr. Simon or Senall was my doctor at one time)
This has ALWAYS been an excellent place for me to have my eyes checked, glasses purchased and contacts fitted and found.
Simon Eye found that I had Diabetic Retinopathy in its early stages and referred me to a retinal specialist. Eye Saver!
Simon Eye has gone above and beyond my expectations with contact lens problems. After struggling with a brand of contacts for a while, they discovered I was alergic to the «moisturizer» added to lens and worked with me until we found lenses that I could wear.
Simon Eye has encouraged me to go see my specialist, when I don’t go when I should… kind of like a mom for my eyes.
I have nothing but praise for Simon Eye Associates and visit their Union Street office annually.

I’ve been a patient at this office for 27 years (Dr. Simon himself was my eye doctor). I moved to Pennsylvania 12 years ago and I briefly switched eye doctors when I left my job in DE — since I was living and working in PA, it seemed way too inconvenient to drive all the way down there.
I experienced nothing but aggravation with the doctors in PA, so I soon returned to driving down to Pike Creek. It’s only once a year and the office has super convenient hours that allow me to do this without taking off work or leaving early.
I read the other reviews and I’m not questioning their experiences, but this is definitely not the norm.
First, I have noticed that they sometimes send you out to pick out glasses after dilating, but it’s not out of malice, it’s out of intended efficiency. If you simply make it known to them that you would like to pick out frames before having that done, they will make it happen. This is another area of this office that I am extremely loyal to — some of the staff has been there since I was a little girl and I still rely on them to help me pick out a good pair of frames.
Second, I have been wearing contacts since I was 11 years old and I have gotten them through this office for all but two of the last 27 years and never once have they made an error on my lens order, my glasses, or my prescription for that matter.
I have noticed that I seem to have a new doctor every year (probably mostly due to my scheduling needs) and I think I am one of those people that is starting to notice their age by the youth of their doctors. I admittedly get concerned every time I get one of these newer young doctors, but during my appointments I quickly realize that they are very knowledgeable about their field (which includes keeping up-​to-​date on medical issues that can affect eye health).
Overall, going to the eye doctor is about as fun as getting a filling at the dentist, but since I have to go, I drive an hour south of my home to go to Simon Eye Associates because they do it better than most.

Three weeks ago my wife and I came in to get our yearly exam, the Doctor, as always was a pleasure to work with. We both need new lenses, and my Wife was fitted for contacts by the contact lens person. This is where it went very wrong.
Not only did she order the wrong contacts, but was horrible to deal with when trying to correct the issue. She huffed when we asked for a printed copy, as if we were bothering her. She would not discuss the issue at all, and we had to be overly assertive to get in touch with the Doctor. We then had to return for a second exam and fitting.
At this time the Doctor had her change to a new type of contact. He very, very clearly stated to have the Contact lens girl place a rush order and have it arrive by last Friday. (August 23) She was given enough samples to last until then, but that was all they had at the Concord Pike office. The contacts were to arrive that Friday to coincide with the last pair of sample (daily) contacts. They not only did not arrive on time, but when we phoned to see what the issue was, they had no answer.
Again on Monday August 26^th we went to the Concord Pike office, and they were still not there. This time the lady behind the desk told us they would not be in for another 4 days.
Bear in mind that my Wife cannot wear glasses (as recommended by the Dr.) due to her prescription. Not only did she not have any contacts, she was unable to see at all. She spent today on the couch with a Migraine.
I went to the Concord pike location today for her, and retrieved the new contacts. To add insult to injury, they wanted an additional $ 20.00 for an unknown fee. Let me be absolutely clear that the Doctor was great as always, but they are severely in need of better help in the Contact fitting department.
We will no longer be a client, and wanted to provide this review to
as we don’t want other patients to have to go through what we have been through in the last month.

This place harassed me for about 6 months with phone calls, text messages, emails and mail to «remind» me I was due for an eye exam. But because of the aggressive way they went about reminding me I put off my appointment as long as I could, to where I said, «forget it» and made an appointment just so they would leave me alone. I told the manager about what was going on and she did make a point to apologize and even adjusted my eye exam bill.
But also I don’t like their tactics; after the Ophthalmologist dilates your eyes she sends you out into the main floor to pick out glasses. So you can’t even tell if your frames look good because everything is blurry. Also, I’ve had issues with my sunglasses the last 2 times I’ve tried getting them here and the lab makes too many mistakes; with as many glasses places out there, it’s not worth the hassle here.
P. S. The people in the pictures posted in this listing, I have never seen. Generic magazine shots.