Delaware Moving & Storage, Inc.

It was all-​and-​all very good process. The estimator was thorough, friendly, and responsive. The movers showed up on time, handled our items with care, and efficiently, and they were able to execute about a 70 mile move from PA to DE for a 2K square foot home in one day. There were no issues with any of the re-​assembly required (beds, cribs, etc.). Also for bonus points, the movers managed to navigate around a very curious and interested toddler :) I wouldn’t hesitate to recommend them.

They should really get one-​and-​a-​half stars; I’m rounding up because most of the movers seemed like decent, hard-​working guys who were good at carrying stuff.
We recently used Delaware Moving and Storage for the first time. Here’s a sampling of what went wrong:
ESTIMATOR
*Gave me a sheet of paper with numbers scribbled on it, while a competitor provided a detailed computer-​printed listing of all components of the job. That should have been a red flag.
*Did not communicate with me in the time leading up to the move. (He didn’t even return multiple phone calls I made about getting boxes in advance, though they did finally show up.)
PACKERS
*Missed the contents of an entire cabinet.
MOVERS
*Loading the trucks took most of a day, and the movers repeatedly said the job had been under-​estimated, so they didn’t have enough trucks or manpower. To speed up the process, I eventually told them not to load anything we could fit into our car. (That meant I had to drive many carloads of stuff to the new house over the next few days.)
*Some of them used the f-​word loudly and repeatedly during conversations outside of both locations — not the first impression I would have liked our new neighbors to get as we moved in.
*Didn’t reassemble some of the furniture they had taken apart. (In some cases, that was probably because we weren’t sure where the piece of furniture would go, but in other cases, they just dropped the ball.)
*Didn’t give us back the hardware from those unassembled pieces of furniture; we had to go to a hardware store and try to buy suitable replacements.
*Didn’t put bikes back together right (a wheel was put in wrong, brakes weren’t reattached, etc.). I don’t expect movers to be expert bike mechanics, but if they take something apart, they should know how to basically put it back together.
*One of them asked which bike we used the most, but that bike then got stuck in our garage behind mountains of furniture and boxes, where we couldn’t reach it for days.
OFFICE
*I made a followup call about some of these issues. The guy I spoke with did look into the missing hardware and eventually got back to me, but by that time we had already been forced to buy replacements (that they will reimburse us for).
As you can imagine, I wouldn’t use these guys again, and I’m already kind of regretting giving them that second star.

My husband spoke to Ed, a representative from this company. He apologised for the bad service and follow up. Unfortunately, at this point in time there wouldn’t be anything he could do to remedy the situation. Considering that he did take the time to reach out to us and that our previous experience with this company was good, I am going to raise the rating to a 3 star.

We had a great experience with our move over the past weekend (¹²⁄₁₃). Our team of three movers were incredibly professional, friendly and efficient. They took great care of our belongings and always had smiles, even after 10 hours of heavy lifting. I will certainly recommend Delaware Moving & Storage to our friends and family.
Thank you!

i was very apprehensive about using this company after reading the review on this site, however, they worked with my conflicting schedule, met competitors prices, and have pretty good reviews on some of the other sites. My sister-​in-​law used delaware moving and storage last year and loved them so that was enough for me to book. The crew was running about 20 minutes behind schedule, but the driver called and i was not charged for the time. I used the time to make a coffee run. So at this point i started having anxiety and then crew showed up. they walked threw the house with me, i showed them what they were moving, and they got started. the lead guy took the reigns and started wrapping and loading my furniture. they wrapped my things better i would have even known how to. after a seven hour day on a nine hour estimate i was extremely esctatic. i did have one dent/​scuff in my basement stairwell drywall which was repaired that week. over all i would use them again in a heartbeat.