Jewish Family Service Association of Cleveland

JFSA is a wonderful place to work. Reading some of the negative reviews on here really disappoints me. We have come so far and improved exponentially over the years. When our new CEO, Susan Bichsel can on board that is when the true definitive change occurred within our organization.
Jewish Family Service Association of Cleveland (JFSA) is a contemporary behavioral and health organization which has served the greater Cleveland community for over 135 years. JFSA provides high quality, professional services regardless of religious affiliation or financial status.
JFSA operates three divisions:
Ascentia: Pathways to Community Living (Community-​based support services and housing for individuals with disabilities)
JFSA Care at Home (Community-​based support services and home care for older adults)
Families at Risk (Safety net services for homeless or at-​risk women and families including the Hebrew Shelter Home)
In addition, JFSA administers the College Financial Aid Program, under the auspices of the Jewish Federation of Cleveland.
JFSA is a partnering organization of:
Mesila Cleveland (Empowering Families to Seek, Achieve and Maintain Financial Stability)
PLAN (Planned Lifetime Assistance Network) of Northeast Ohio
Center for Cognition and Recovery
JFSA has been rated one of the top companies to work for in north eastern Ohio in 2013 – 2104.
It is a wonderful place to work that cares not only for its employees, but also its clients.

My Mother was on their life line for $ 37 a month. She moved into assisted living in another state. We canceled the service and returned the equipment to them the day before the end of the month. The service was automatically billed to her credit card and it was paid automatically from the checking account. This $ 37 mo. wasn’t noticed for a year and a half until we were doing her taxes. They had billed almost $ 600 without our approval. Called to have them reverse the charges but they told us we had not returned the equipment. Went to the credit card to cancel the card and dispute the charges. We got all but one month back. Avoid them and their Life Line at all cost.

ETA:
This charity is marked with rampant incompetence. The moment I said I wanted to pull out of their organization and stop their services to me 7 months ago all they have done is drag their feet.
They have all these hidden fees, have refused to answer several direct questions I’ve asked them about my money several times, ran me into debt by their own stupidity, and take their good time answering my phone calls. I don’t even live in the state any more and cannot at all benefit from their help and STILL they won’t let me leave their organization. They have written down that I went to appointments I never made. They don’t return my calls for DAYS when they know it’s a horrible situation right now. I have done every last thing I can on my end to pull out of their organization and still the massive red tape they put up is astounding.
If they are cheating me and treating me like this, one can only imagine what they are doing to their other customers, however 99% of their customers are severely, mentally retarded and have no chance of ever seeing the wool being pulled over their eyes.
I have no mental criteria to even be there, I was forced into that organization when I was homeless. I’m basically fine now, have a clean bill of health, and they can’t fool me with what they are doing.
Questions that can’t even be that hard to answer get met with filibustering and annoyance like I shouldn’t be so demanding when I personally know how they get the information and look it up.
This is beyond bad customer service, at this level of incompetence I know they must be doing something shady. They need to be looked into. I am not in the business of making accusations unless I am absolutely sure I am being screwed. Well guess what, these people are screwing me over and I am DONE with them.
IF this could get NEGATIVE stars it would. I’ve filed two complaints with the BBB they have yet to respond to either. WTF?