Hotel Indigo Cleveland-Beachwood

This hotel is okay, but the styling in the rooms was perhaps too modern for me, bringing out more of a «cold» character instead of comfortable warmth. My room was large, with lots of open space. It really stood out as a basic box-​in-​a-​building room — just a rectangular room with a rectangular bathroom built in and minimal furnishings that were all at right angles, with little breaking up the boxy feel. This reminded me somewhat of a simple dorm room. (Although, of course, a fancy, spacious simple dorm room, with a lot better and more plentiful furniture than I ever had.) Despite a few accents and greyish wood floors, white was the predominant color in my sterile-​ish room. The bed was very comfortable, and the glass ‘farmhouse’-style sliding door on bathroom was neat. There was an armoire in place of closet, but it was enough space for me.
In contrast to the ‘cold’ feel of the hotel room, the first floor was modern but warm from earth tones, including dark woods. The check-​in while I was there was quick and efficient. I thought the evening happy hour was a nice touch. Several well-​padded chairs are available around the lobby area. The first floor also includes a café and two restaurants — one a part of the hotel and the other simply a part of the building (I think). The small but well-​equipped gym includes TVs on the wall and provided water and towels. A square lawn within confines of hotel includes large outdoor chess board just outside the gym.
My stay here was fine. I just got no joy out of waking in my ‘cold’-seeming room each morning or returning to it each evening.

The hotel was very clean, comfortable, chic, and overall met all of my traveling needs. Most notable was the absolutely excellent service from the staff. They went out of their way to assist me, and every interaction I had with them was friendly. Kudos to a great staff!

Pseudo luxury boutique hotel that is overpriced for what it is. Nice décor in Libby and rooms are attempting to be cool and modern but miss the mark for me!
Biggest issue is the bathroom here. You can hear everything. The shower leaked profusely making the floor soaking wet and dangerous to walk on.
Breakfast was really average. $ 175 per night.

After an unpleasant stay at another Hotel Indigo, I decided to give them another chance (primarily because I earn points staying at IHG properties and the location was convenient to where I needed to go). After a long day of travel and running around, check in was efficient and pleasant. It was a wonderful surprise to find pit the hotel has complimentary beverages and snacks available on Wednesday evenings. It was great to unwind with a nice glass of wine and something more substantial than that tiny airplane bag of pretzels. There were also plenty of outlets available so I could charge my depleted phone battery. There’s a nice looking patio with ample seating, but we didn’t get to enjoy it due to Cleveland’s perpetual gloom and rain.
Our room was very nice and had a Keurig and a mini fridge-​both very welcome touches. The bed was extremely comfortable and we didn’t hear a lot of noise from other rooms. The only issue we had during our four night stay was with some iffy housekeeping. On Friday we returned to our room and weren’t sure it had been cleaned. There were hairs in the sink, dirty coffee mugs were where we left them, coffee had not been replaced and the bed looked like it had been made and then someone took a nap on it. After determining that the room had, in fact, been «serviced», we called the front desk for more coffee and it was promptly sent up. On Saturday, the room looked better but the bath mat was taken and not replaced (my husband hates to step out of a shower onto cold tile).
All in all, we had a good stay and I would probably stay here again.

Management should train their staff better. They continue to have problems having rooms available at 4pm, and have trouble with computers when checking in people. Double check your receipt when you leave, i was double billed. Otherwise nice facility.

The hotel has a fun décor. The front desk personnel were wonderful, both friendly and professional. The room had a coffee maker but no safe. The bathroom tissue is extremely thin and scratchy. I was shocked at the poor quality. Housekeeping did not replenish our coffee, body wash or hand towels. The items were promptly brought to our room upon request though.

What can I say. Ivona (front desk mgr.) saved the day. Residence Inn released my one of my two reservations and the GM basically told me. tough luck– and I had confirmation numbers in hand! Happen to see Hotel Indigo on our way in, so I called while the GM of Residence Inn basically told me tough «you know what!» Ivona heard the conversation via my cell, and said Mrs. Lawton you come right over here and I will take care of you. I have two awesome rooms, fabulously quiet and clean (unlike the RI Marriott) with a bar and fab. restaurant. If you are staying in Beachwood, it’s Hotel Indigo all the way. Ask for Ivona and she will take care of you.

This place sucks butts.
There’s no refrigerator in the room, so if you have anything perishable forget it. Ordered food? Better eat it all at once. Got beer? Better like it warm.
There’s no pool so no place to relax and lounge after a long day of driving. No, no hot tub or anything of that sort either.
The bathrooms don’t have exhaust fans. Took a dump? Get comfortable with the idea of having others smell your residual turds.
This hotel masquerades under the guise of a luxury stay, when in fact it is the most basic accommodations with a fancy coat of paint.

This past Saturday, I was relaxing in my hotel room at the Hotel Indigo in Beachwood, Ohio, when a strange man gained entry to my room. Needless to say, I was more than terrified as I was in a state of undress and alone when it happened. When I frantically called the front desk to notify them of my intruder I was met with an unbelievable response of «I know. We thought you checked out.» They had let a stranger into my room and endangered my safety, and I was barely offered an apology.
When my fiancé spoke to the front desk about check out procedures we were told that people who are scheduled to check out are given receipts slipped under their doors. We never received one… because we were not scheduled to check out until the next day! He asked if key cards are deactivated upon check out and was met with a resounding «YES». Yet I was able to get into my room using my key card at 5:00PM. Because again, WE DID NOT CHECK OUT. So… WHY was our room given away and WHY was a stranger allowed to enter my room?
Never mind our belongings. What would have happened if I had been assaulted, raped, kidnapped or murdered? I had been warned repeatedly about human-​trafficking issues in Ohio prior to arriving, and this is a potentially serious safety issue for anyone who decides to stay at this hotel.
On the day we DID check out, there was still no receipt under our door. Proof of their lack of protocol and procedure.
My fiancé called the manager on Monday to talk about the issue and she told him that housekeeping said we checked out, as if housekeeping were in charge of all reservations? Does this even make sense? What is the front desk for if not maintaining and managing reservations?
The Hotel Indigo is irresponsible, unprofessional and a security risk. To add insult to injury, not only did they try to place the blame on us, housekeeping, and the company that booked our room, they tried to buy us off with a coupon for two free drinks and complimentary breakfast to gloss the matter over. We declined.
What was supposed to be a relaxing getaway with my fiancé has now turned into a very traumatic experience. I am petrified of staying in hotels because of the Hotel Indigo and you should be as well.

Yes, baby, this place is happening. It’s not quite the Electric Psychadelic Pussycat Swingers club, but it still freaks me out, man.
The people here are really groovy, baby, and they’ll help you out, just like they help you in! Nothing but smiles and some hip music in the lobby.
Upstairs? You don’t have ask me twice, but maybe I should’ve waited, baby. No carpet in the room? But I was looking for a shag, baby! I dig the space, man, but where do I put my things? Just little things about the room that say ‘It isn’t you, it’s me, baby’.
As the sun comes up I’m glad I stayed here once, but it may be awhile before I get the bread to get back in here, man. Just too much green for the scene, ya dig?

Stayed here for a business trip 1÷12−1÷16. It was great– the hotel is modern, clean, comfortable, and convenient. Their bistro has a great breakfast, and the staff was very welcoming. If I was ever in the area again, I’d definitely stay here!

Visited Hotel Indigo for the first time this past Saturday night and this will be my go-​to hotel from now on for a visit to Cleveland if I’m not staying with family. The Hotel Indigo brand is the boutique offering of the Intercontinental Hotel Group (IHG), parent company of Holiday Inn, Staybridge Suites and Crowne Plaza. Hotel Indigo is customized to each locale where it is built, and the keen eye given to aesthetics and the creation of a modern, comfortable ambiance make this the perfect kind of hotel for the adult traveler who may choose not to be surrounded with large groups or children. Honestly, I booked the hotel due to its location, reasonable price of $ 99/​night, and the gorgeous pictures of it on Unilocal.I was absolutely not disappointed.
Check in was incredibly efficeient and friendly. Our room was (yay!) not carpeted but had Pergo flooring instead with a lovely large rug. Our king size bed was incredibly comfortable and the room was the perfect temperature with an easily adjustable A/​C and heating unit. Bathroom door is sliding, tempered, opaque glass — very nice touch. The entire room felt classy and modern while sill comfortable. Breakfast in the lobby bistro was tasty but a bit overpriced. Hotel Indigo is perfect for either leisure or business travel and I’d gladly recommend it for anyone visiting the east side of Cleveland. Access to 271 is incredibly close which makes travel to 480 and downtown fairly easy as well.