Beachwood Bicycles

I bought a bike frame of Beachwood bikes a month or two or go and they told me when I bought it I would get two years of free service, I could have bought it online for 120 $ cheaper but I thought that the two years of free service would make it worth it. They put all the parts I got on the bike for free which would of been 60 $ and when I went to bring in my bike to get it adjusted fixed they told me after they fixed it I had to pay them, I told them I thought I get free service for two years and they. Said no one ever told me that when in fact the owner and three of his employees told me this too. I didn’t bring the money cause I thought it was free. They wouldn’t give me my bike. I had to wait for someone to come and bring me money they are a ripp off and if your going to a bike shop go to bicycle unlimited in lacy or padis pedal power

Ok so a subsequent visit to Beachwood Bicycles today to seems to corroborate other reviews about the owner’s personality. While his staff is friendly and helpful, he is is much colder and less helpful than they. The store had no other customers at the time we were there, and considering I had just spent over $ 1,000 just a few days ago I would have thought he would have been much more courteous and helpful to fit my friend’s bike. My latest experience colors my initial one last week differently. Customer service is just as important as product quality, price and selection, and while II would like to say it’s a one-​off all the recent negative reviews suggest that this is the type of person he is. Perhaps a customer needs to become a regular, but that’s in my opinion poor management. If you can handle that then Beachwood Bicycles should be fine for your needs, but if you want more in terms of personable customer support from senior management then I recommend you look elsewhere.

They talk down to their customers and there bikes are ridiculously overpriced. Don’t waste your time or money on this place as there is other shops that do the same things at a cheaper cost and a better environment. Will never go back here again.

Owner needs to learn some respect … Let me preface my experience with the fact that I have bought two bicycles from this place totaling over $ 1300 in the past 4 years… I also say this because the owner is not the one to sell me the bikes because if he had I’m sure he would treat me a lot different (then again maybe not). Three weeks ago I stopped in with my fiancé because she really wanted a beach cruiser. I was told that the bike would be in within a week and that I needed to put down a deposit so they could order the bike. I called eight days after I put down the original deposit and was told that the bike had not yet been ordered because they «couldn’t place it until they had more customer orders and it wasn’t worth placing a special order for 1 bike unless I wanted to pay for the shipping to the store». This is not what I agreed to it all, so I called around and found that the bicycle shop in Belmar, New Jersey happened to have the exact bike and color that I had put as an order with Beachwood bicycle. I then called back Beachwood bicycle and told them that I did find the exact same bike up in Belmar and wondered if I could cancel my order… The original sales person (Chelsea) got on the phone with me and placed me on hold 4 times (she was obviously asking a manager or owner what to do) and left me on hold each time about 5 – 6 minutes… Chelsea then advised me that they would be able to cancel the order and that I would be refunded for my deposit… After the final hold she got back on and then asked me if it would be okay to give me back my deposit in cash so that they did not have to be charged a fee for the credit card transaction (my deposit was held with an American Express card). Even though it’s an inconvenience for me to go back down to the bike store I told them it would be no problem and I would come down and pick up the cash… Well today I went in to pick up my deposit in cash and was told by the owner that I would have to pay a 10% fee. I explained to him the situation in about 20 words and before I could finish he rudely interrupted and said «I’m the owner and it’s my decision»… I simply told him «no problem I will dispute the charge with American Express» and before I was done speaking he was already looking behind me at the next customer and said «do what you have to do». As a person who owns their own business I would never treat a customer that way or speak down to someone. This guy needs to learn how to respect his customers and follow through with what he says he will do. There is nothing worst than buying from somewhere that you can’t even trust. Side note, I did wind up buying the bike at a bicycle shop in Belmar and the price of the bike was $ 35 cheaper… As I have shared my experience with some neighbors they told me I should have gone down to Lacey because apparently the owners reputation of being a jacka$$ precedes him.

Twice I have been in the shop and twice the owner has talked down to me, even telling me the one to two hours of repair (at $ 60 an hour) wasn’t worth their time.
Sadly he carries the air that he is above his customers and doesn’t seem interested in fostering the good feelings of a local shop. His attitude lumps his shop into those that seem to not respect that all bikes and people are equal.
I won’t return for a third try now will I recommend it to people I know.

These guys are great. I brought my bike in for a flat tire. They fixed it on the spot and helped me with some new tires. If you are in the market for a new bike or service look no further. These guys are top notch.

Caught a flat near the store. Walked bike there. Very helpful had me back on the road in minutes. Very friendly. Cool store.

My son and I were looking to step up to a more capable full suspension mountain bike and these folks were very helpful from the start. They took substantial time to discuss options over the phone on a couple of occasions. When we expressed interest in a Yeti SB-​95, they provided great info on that model and other options, and when we came into the store they set us up on a couple of models and set us free to explore. We learned that the SB-​75 was actually a better fit for us, and put an order in. They got it in, built it immediately, and we’ve absolutely loved it so far. It simply crushes trails we used pick our way down, and climbs wonderfully. If you’re looking for great, knowledgeable, no pressure service, and some of the tougher to find high end brands, this is the place. It was well worth the trip down from North Jersey for us.