Cici’s Pizza

Everything was old/​hard had sat out for far too long. When staff were asked about the icing on the cinnamon rolls they said the didn’t do it anymore; but, it’s used at other locations.

HORRIBLE! Horrible and I truly mean that!
My kids have been wanting CiCis since I’ve left the state to join the military. We walk in and automatically I know it’s not going to be a good experience. I pay for our food and my kids walk over to pick their pizza. Two seconds later my kids ask me, «where is the pizza dad?» There were literally only two pizzas out there. No desserts, no breadsticks, no nothing!
My daughter asked for Mac-​n-​cheese pizza… I know. Nasty! Dude tells me it will be up in 7 mins. 20 mins later I ask about her pizza. Dude says, «oh yea, 7 minutes.» A few people walk in to pay for their buffets and walk over and see the «spread!» I tell them that it has been slim pickings for the last 20 mins. They turn around and ask for a refund because they don’t have time to wait… The manager tried to tell them he can’t give them a refund. This goes on for about 10 minutes. Then he finally gives them their refund. When they leave he starts throwing pans saying, «damn it I was told no more refunds! I’m going to get screamed at!»
Listen. If the product isn’t up to par, like it defiantly wasn’t, a refund should be honored. This is the worst experience I’ve ever had at a cicis since I’ve been going here since I was a sophomore in high school in 1999.
Do not go to this location. I’m telling you. Do not go here. They have horrible customer service and the product (pizza) they produce is horrible.

This is the worst place on EARTH! And I’m not exaggerating. First off the staff here are rude! Worst customer service ever. I stood in front of the cashier to purchase my buffet only to be ignored by two male employees. They did not acknowledge me at all until I said can I get some attention here and the guy replied by saying «omg I’m just clocking in» they had no cups, so instead they just gave us water cups. I work at a 4 star spa, I have never been treated so badly. If I talked to someone like that I would have been fired so long ago. Most of the fountain drinks were out and most of the tables were empty yet their were filthy and still had dirty plates. They do not know how to work together as a team, employees were just all over the place. They were no pizzas on the buffet line. We had to wait over 30 minutes just to get one slice. The pizza was soggy. Will never be returning here, I’m surprise this place is still open for business.

this place is DISGUSTING! we were the first customers there & after we paid for our food we headed to the salad bar only to find a COCKROACH crawling all over it. when we informed one of the employees he used his rag & smashed it & then just slid it onto the floor like it was no big deal? GROSS! i asked for a refund cuz there was NO WAY i could eat there after that & he rudely told me i had to talk to the lady at the register. after standing there for at least 5 minutes before she finally acknowledged us she very rudely told me it would be credited back to my debit card… then i had to ASK for a receipt to show the credit & waited another 5 minutes just for that! needless to say… i will never be eating at another cicis pizza EVER AGAIN!

You know that phrase you hear repeatedly on Unilocal that goes «If I could give zero stars, I would?» This phrase was written for places like THIS. I don’t even know where to start. I will begin by saying that if you value your stomach, your sanity and your money… stay the hell away from this place. Order pizza or go to the Cici’s Pizza in Deer Park. Don’t come here.
We walked in at about 7:30 on a busy Friday night (which was our first mistake) and while we waited in line, a man walks up to us and tells us to leave because there hadn’t been any pizza for 30 minutes. We decided to go ahead and test it out because the woman (after waiting for 15 minutes) came up and said that they’d have a full buffet of pizza in 10 minutes (with NO refunds if they didn’t). We should have left. Why didn’t we leave?
There were two pizzas on the buffet when we first arrived, half of a spinach pizza and a BBQ pizza. After about 10 minutes, an Alfredo pizza showed up and was quickly taken by a rude family and their 600 kids. They slowly put out 3 – 5 pizzas during our 30 minute visit. The salad was brown and wilting and needed to be replaced. The floors were absolutely disgusting. There was one guy who spent the entire time on the phone instead of cleaning tables. The bathrooms were the equivalent of the bathrooms you’d find in a bus station or in prison. The tables were sticky and there were only about 3 available because they weren’t being cleaned.
Shut this place down and build a respectable restaurant. This place is absolutely filthy, managed very poorly and the pizza tastes like cardboard with cheese. I can’t believe I spent 17 $ here. I feel like I would have had a better experience at the McDonalds in a Wal-​Mart.

The worst experience I’ve ever had at any Ci Ci’s Pizza. They are horribly understaffed and couldn’t keep pizza out on the buffet. Dirty tables, dirty restaurant, and depleted and old vegetables on the salad bar. I would not recommend this place to anyone.

on 12/​17/​2015 I ordered 2 med. pizzas and 2 orders of bread. Food was ok. Today we thought we would eat leftovers. Wrong! The pizza and bread would not soften even in the microwave. This place should be closed. No one cares. This order plus a brownie cost 28.00. Over half will be thrown in the trash. Not edible. Plus the pizza boxes were dirty and there was
no sauce on one of the pizzas. This will probably be my last visit to this plae.

Dirty plates. Dirty tables. Low on pizza and food in general. Manager does not care. I will never come back here!

The food is what you expect from this place what makes it loss stars is the fact when I went to the restroom both toilets are clogged it looks like no one ever clean the place in a week I was completely disgusted. Other than that same old story about parents who can’t take care of their kids in the running around screaming but on a good note the staff was friendly and they always checked up on me.

This place has gone waaaaay downhill in the past 2 years. Now it’s disgusting. I work outside in the mud and dirt all day so for me to say this place is disgusting is saying a lot. It’s disgusting. The worst Cici’s by far in the Houston area. They never have pizza out. It takes 30 minutes to get a specialty pizza out to you. The kids that work there are not friendly at all anymore. They don’t even want to make a pizza for you. The roof is leaking so they put a trash can under it. There’s no salad at the bar. Half the drinks are out. Need I go on?

This is the nastiest Cici’s I’ve EVER been to!!! No manager dirty floors dirty tables dirty «clean» plates. No pizza out, no desserts out. No nothing out might as well close down. Wish Unilocal would let people leave zero or negative stars!

It’s CiCi’s. …ya get what ya expect. I only have one issue. FIX AND CLEAN THE WOMEN’S RESTROOM!!! Dear Lord it’s horrible. The one stall (handicapped of course) has been broken forever, the stall walls are filthy in the only other working crapper AND the toilet seat is off the commode. Seriously Manager… get on it!!!

They have good food but very slow service, at times it seems as if they were short staffed. Even when ordering over the phone they’ll leave you on hold forever.

0 stars would be a better rating for this place.
I visited on July 3^rd 2014
Two adults and two children under 8
Dirty plates, dirty silverware.
Bland and forgettable pizza.
Sour tea, no sugar or sweetener.
No lids for kids cup.
Odd tasting sodas.
Dirty tables, dishes left stacked on tables.
Hot inside.
Spinach pizza tasted very bad.
Not going back. :/

This place is NASTY !! The RAT BAIT BOX at the front entrance tells a lot. YOU GOTTA STEP OVER THE BOX TO ENTER. The customer service is so bad, tables just nasty. I rate this place a 0… I’m calling the health dept on this place, this place is a disgrace to the Baytown area.

The place was not that busy to have such dirty tables and not enough pizza out. Don’t care to return. It was too dirty.

We eat here usually at least once a week. Most of the time when we go we have a pleasant experience. Most of the employees are nice and helpful, and we always get our special order pizza quickly and it’s always delicious.
For the price, the selection, the all-​you-​can-​eat and the ability to order as much or as little of a fresh specialty pizza as we want without being charged extra, it’s worth it, even if the service can be a bit curt sometimes. You can sign up for Pizza Perks on the Cici’s website and you will receive a free buffet with the purchase of a regular adult buffet & a drink as your sign-​up gift. We have used the free buffet coupon and it’s about $ 10 and some change if you get a drink to go with the free buffet. Not a bad deal. All in all, we are happy with this Cici’s. :)