Secret Eyelash

I have been coming here for a yr and always had my lashes done by Yunie. she always did a great job and I never had any issues. She is no longer at Secret (which is why I took a star away) I had my lashes done by a new girl but I wasn’t happy with the way they came out. The owner wanted to make sure I was satisfied. She went above and beyond. At first my lashes were fixed 2x at no charge. I wasn’t feeling the look so she gave me a new set done by Claire who did an awesome job. I left very satisfied.

My first experience was amazing I loved it my lashes came out exactly how I wanted them and all the girls where very professional! They made me feel so comfortable and relaxing, will definitely keep getting my 2 – 3 weeks check up

Horrific experience! Do yourself a favor and find somewhere else to go! Whatever you do, do not purchase their Groupon. Came here for eyelash extensions with a Groupon. My eyelashes continue to hurt, I’m talking about aching pain, everytime I close my eyes and wash my face. The ladies were very rude: would not explain the process to me at all, just yelled at my to lay down and close my eyes. My eyes starting burning during the process; the girl ignored my complaint when I told her, as I was laying there with my eyes closed, that my eyes were burning and I was worried that I had glue in my eyes. After the process was over, the woman at the desk told me that I owed $ 5 additional because the eyelashes that I chose (keep in mind, she chose for me) weren’t included in the Groupon. I purchased the $ 59 Groupon for 1 set of Dramatic Eyelashes priced at $ 120. I don’t know how they weren’t included since she gave me the ‘natural lashes’ which are cheaper than the dramatic ones. Long story short, Stay away!!!
One week later, the lashes on my right eye have fallen out way more than my left eye. My real lashes are falling out with them. Worried that I may not have my real lashes anymore after the extensions all fall out.

NEVER COMING HERE AGAIN.
1. The owner and host was very rude. She knew it was our first time getting our lashes done and didn’t bother to explain any of the options because we were coming in with groupon vouchers. It was evident she was not happy that we had come with them.
2. They didn’t explain any of the process to us. (Lying down for an hour without opening eyes. I had no idea what they were doing for the hour.) the girls doing our lashes seemed inexperienced.
3. The workers were insensitive asking if I had cut my eyelashes because they’re so short. WHY WOULD I CUT MY LASHES??? To come here and blow all my money??? Seriously?
4. The lady in the front told us not to forget tipping our ladies who did the lashes. I was highly offended that she felt like she had to tell us to tip as if we wouldn’t know any better. I was furious at this point. I knew I was never coming here again.
5. they use different lashes when coming in with a groupon. Very deceiving. Someone I know came in paying full price and her lashes were significantly different in quality.
6. The lashes hurt when you wash your face.
This was such a waste of my money. I did NOT have a good experience at this place. I highly suggest you don’t come here.
I am still furious.

First time here second time getting lashes at all but a great experience. Very nice ladies and gentle service!

If I could I wouldn’t even give them a star… Got my lashes done there few times because I won’t lie the job seem to be ok… They seem to be nice and seemed like they can treat a customer with respect… Well all that have changed till the last time I went there, first of all the girl took 20 min to got them filled for me (what usually would take at least 45 min) they charge whatever they are in the mood to charge from 45 to 55 dollars… I left went the the car started looking at them and the lashes weren’t even applied correctly (weren’t applied all the way to the base) and look absolutely empty!!! so right away upset I called them back, whoever answered the phone told me to come back saying they need to look at them. So I did went back, the girl that did them for me the minute I walked in opened her mouth saying I have 90 lashes and that’s what she have put on!!! (You have no right to speak you are a worker and in a situation when a customer is not satisfied the manager or owner speaks!!!) but the owner said she doesn’t need to look at them and the other girl will fix them for me… So another girl made them look little better but as the week passed lashes came out so I called again today and said that many times I had them done there and that yes lashes come out but this hasn’t been a week and they look horrible and it’s not even a full week… The lady on a phone said lashes do fall out… I said I know but this isn’t a first time I had them done and they would never fall out like this especially not after a week, her response was that if it was 5 days then it’s ok (I said there was a holiday and you guys were closed and how was I supposed to call to complain) but now it’s a week and it’s to late but if I want to wait till Monday and she could look for an open appointment for me… after putting me on hold several times not really caring about anything I have to say her… I said this was the last time I went there… What makes things even worst I had a friend to call for an appointment and guess what there are opened appointments for today!!! So why would she said no to me when I was complaining only because she doesn’t care I hope some one will read this and decides to find another place to go… They know how to take money but knows nothing about admiring to wrong and respecting customers!!!

Not too happy with my lashes. Not even a week and they r falling off badly. And they hurt when I close my eyes and when I wash my face. Won’t be going back.

On of my friend intruduce me «secret eyelish» so i tried last week,
It’s very good. It’s small place, but looks very warm and quite,
when i take about one hour nape, that give me big surprise,
makes my eyes different, even i don’t make up, but looks i have.
only eyelishes give me big change. It’s exactly what i want, naturally beauty.
The owner and workers nice too, Christina try to design my eyelish,
she pointed my middle lashes, She saids i have round face and eyes so let’s point middle, added more curly and longer lashes,
I just did cute eyelash, but looks very full,
Thank you Christina give me design lash.

lady is very rude, made an appointment over the phone advise i’ve already had lashes on, she should of then told me there would be an additional charge to removed them in order to get more put on but she tells me the day i arrive, that’s fine but then they don’t take credit card and i only brought enough cash for tip. I just left wanted to try this place out cause of the good reviews but SOHO lashes in great neck so much better and nicer!!!

I tried this place with groupon. The initial purchase was for a natural set but I paid $ 15 extra for a fuller set. The girl that did my lashes was very gentle and sweet and my lashes came out nice and full as I have asked for. I have been getting extensions for about 2 years and been to a number of places and this place is one of the best. I will be a regular here.

I bought a Groupon for a Brazilian wax here because it’s literally three blocks away from my apartment. Christina is all about business and took me immediately after I arrived. It was quick, painless, and thorough. She also gave me a $ 20 gift certificate to use on new eyelash extensions, which I hope to use soon!

I came here all the way from Philadelphia at the recommendation of a friend and I loved the service I got. They did a really good job and I love my lashes! I’ve gotten so many compliments and everyone tells me I look like I have makeup on when I don’t, just from the way my lashes look.
I come to NY to do my hair too so I don’t mind coming this far to do my lash extensions because they do a great job.

Got my eyelashes done here last summer with a Groupon. I liked them and they lasted pretty long but then the shape started getting weird and some lashes fell out. My friends come here every two weeks so they must like it. I did feel like there was a foreign object piercing through my eyelids but I guess you get used to that.

The first time I came here was about 2 years ago with a groupon. I loved how my eyelashes came out and went back maybe 2 or 3 times. I stopped going because I live out on Long Island and it takes me about 25– 30 minutes to get here.
I have a big party coming up so I wanted to get eyelash extensions again. I saw a groupon for $ 49 for extensions so I went to a place by where I live called V Spa and the extensions looked ok. By the 3^rd day though, most of my lashes had fallen off. I went back less than a week later to complain and they filled them in but I had to pay $ 10. Fine. But then 2 days later, the majority of my lashes were gone again. I went back today and they said the girl that does the lashes isn’t there. I complained and said that I didn’t want the lashes anymore. I was told to wait and that someone would take them off. Hmmm, so the girl certified to do lashes wasn’t there but they were going to just put a random nail technician to take my lashes off? No thank you. I called Secret Eyelash and was told to just come in. I showed them how horrible my lashes looked and how some of my natural lashes were missing because of these horrible extensions. The girl told me she’d fix them and to just lay down and relax. I got there a little past 7 and they close at 8 but not once did I feel like she was rushing. She removed my old extensions and took her time and put new ones. They look amazing and I am so glad I went back to them. The kind of lengthy drive is definitely worth it. Thanks again for fixing my eyelashes :-)

Firstly, I want to say the original owner Karen is very efficient. The lady that is always there now, I believe her name is Jenny but don’t quote me on that… she is so rude and tries to upsell everything.
Also, I want to mention that they tell you in person when you pay with group on that you need to pay taxes when on the group on deal it does not state so.
The lashes sometimes come out good and other times not, it is inconsistent.
The lady Jenny doesn’t seem too happy when you whip out a groupon deal. This created such a negative experience. She’s terrible, honestly, at making someone feel like they are treated properly and getting any type of decent service.
I will not be returning.

Hi everyone, this is my first time feeling the need to write a review.
What happened to me today, I hope will never happen to another.
I have been a regular customer for a few years. At first I paid full price, but then began buying on groupon. Their deal allows you to buy more than one at each purchase, so it only made sense to me to buy more. time went on and i was going routinely, with groupon.
This afternoon, when I went the assistant lady who usually tends to the store for the owner made the following comment to me «uh terry, next time I won’t be allowing you to use groupon, you used it too many times»
First, kinda confused I said ok, but it hit me she was insulting me for using groupon only versus full price. I began a conversation to clarify exactly what she meant.
According to her, I can’t use groupon all the time, and I was buying to many at a time.
So it’s the customers fault for buying more than one your deal that you have control over posting on groupon allows you to buy at least three at a time. So, that’s on me?
She was extremely rude, demeaning, and has no respect for a regular customer just because I was smart to use groupon.
Wake up secret eyelash, if you have issues with clients using groupon, then don’t offer it. You should appreciate business from all customers, even those using groupon.
Look out for bad staff and attitude, I will not be going back ever again.

I have been going to secret eyelash for over a year. i found it through groupon. i go about every 2 – 3 weeks for maintenance. It is annoying that they only take cash. I am hooked on the lashes. Christina has always done my eyes. A few months ago, I got someone else, and it hurt, my eyelashes got pulled out, and again it hurt and I found myself to be ready for pain. After my third time with the other person, i requested that all my future appts be with Christina. I never even know she is working on my eyelashes, with Christine I fall asleep, I don’t feel a thing. I find that customer service is fine, no probs. also after 10 visits, your 11^th time is free

I have gone to this place about four times, the first time the service was great. The following times not so much… they yanked my eyelashes, put glue in my eyes which burned!!! They have become very money hungry not really caring about the quality of work or the customer. Do yourself a favor and go elsewhere!

Don’t go! Especially with the groupon, they want to add an extra charge for this and that… Then they want to charge me for tax on the groupon. With the groupon the lash comes out very sparse. Their excuse is that my own lash is sparse. I went to them probably about 8 – 9 times and it didnt look this bad! Service and quality have certainly gone downhill. I won’t be back and told them that. They dont care about repeat customers. just care about your money. It is also all cash only. I suggest you find a better place. Just letting the secret out… Not worth your money.

I decided to try and get the eyelash extensions at Secret Eyelash for my first time. It is a bit expensive but the eyelashes do come out looking very nice. Very quiet and comfortable as you sit while they do their work. Always clean. I just wish the prices werent sooo steep.