Quest Diagnostics

Over 3 years later and nothing has improved. I held the door for a patient who cut me off and signed up first. My appointment t was for 11:15, hers for noon. Guess who got in first?

I must say that I’ve had to use this lab several times. Twice while pregnant and once for a routine blood test.
The appointments have always been made with ease and my wait time while there was not long at all. The staff knew what they were doing and each time blood needed to be drawn, there was no poking and prodding — in and out in about a minute.
All in all — for that type of an experience — it really wasn’t that unpleasant. Except for the needle…
They are quick and professional and have always been very nice and amicable.

Alyssa F. is my best friend and already touched upon my own horrific experience at Quest Diagnostics, but I have decided to tell the tale myself. The first thing you should know is I dread blood work. Absolutely dread it, so much that I once put off a blood test for a whole year. I was still going to my pediatrician at the time, and he sent me next door for the blood test. I was unprepared; no orange juice in my bag, no sugary snack to much on afterward. I knew given my past with blood tests and my lack of sugar for after, I was very likely to get dizzy. Since it was a clinic, I expected them to be understanding since this is what they do for a living. Boy, was I ever wrong.
My mom came with me because we know I get very lightheaded afterward. Previously, when I had my blood drawn at a doctors office, I was allowed to lie down for a while. We expected the same here. I felt extremely jittery in the waiting room and matters were only made worse when I went into the room. I was told to sit in a chair that was right next to tubes of blood. Disgusting. I do not need to see that and nobody else does either. Those belong in some back room, out of sight.
I tried explaining to the nurse how I get very nervous and would probably need to lay down after, but she basically shrugged me off. She had no bedside manner, right off the bat. She sort of rolled her eyes at my comments, seeming to think I was being a baby, and proceeded to squeeze my arm with that stupid band I hate. She didn’t use a butterfly needle, which I thought was ridiculous given that every other person that has drawn my blood used a small needle. The entire time, I was on the verge of tears. I may have actually cried, I don’t remember. She did nothing to make me feel better or take my mind off things.
Just as I expected, after she was done, I got very dizzy and pale. My mom asked if I could lie down somewhere and wanted to ask her to bring me some water. Before she could even get the words out, the nurse had disappeared. She did bring me water… but water to dump on my head. She literally dumped it on my head. Full splash. Apparently, this was to prevent me from passing out. Um, there are nicer ways. So to top it all off, I had to walk out of there with wet hair, a wet shirt, and wet pants. Way to add embarrassment to my already dreaded experience.
NEVER. AGAIN.

So this may be a long-​winded story. We were offered a decrease in our health insurance from work if we took a diagnostic test, they came to my job but I could not make it that day so I had to go to a Quest center to get it done.
Myself and someone else from the company made our appointments by calling the branch we wanted to go to directly and setting it up with an automated message. We both received confirmation numbers for our appointments and were set to go. He had his appointment set for the day before mine. When the time came for him to go they told him his appointment wasn’t in the system because he had to call a different number and not the branch directly. Why would they take appointments directly if we needed to call a different number to set it up? Our appointments were no where to be found in their computer system, he gave them his confirmation number and they still wouldn’t let him take the test. He asked if he could just take it without an appointment since walk-​ins are available but they said no. He called me and told me this so I could call the different number and make an actual appointment. When I called the different number I told the guy my scenario and he said that if I have a confirmation number I should be fine, but I told him what happened to my coworker and then he looked in the computer system (after I asked him to) and saw I wasn’t there! I had to make my appointment for a later time causing me to be late for work all because of bad computer programming. I asked the guy why I would be able to make an appointment and have a confirmation number if it’s not even going to work and he had no answer.
So I went for my appointment, I am not a fan of blood tests since I one time passed out during one so my dad came with me to keep me distracted while I was getting it done. I get called in (about 15 minutes late) and I have an Asian nurse who can barely speak English. She asks me what I’m here for and can not find me in the system. Now I go crazy! I told her my whole scenario and then she was telling me she can’t do it because I need papers from the doctor although I told her I was not coming from a doctor it was for my insurance and they had people come to my job to do it but I couldn’t make it that day. She looked again and eventually found me in the system. Now I am all worked up and even more nervous. She tells me to relax and then had the nerve to tell me I am spoiled because I am nervous and have my dad there to calm me down! She said to me «What are you going to do when you get married? Daddy isn’t going to be there.» She was just one rude lady! She was terrible at taking my blood and it took twice as long as it usually does since she could not find my vein! I was getting very anxious and she kept telling me to relax when she was hurting me! I was all sore and bruised after she was finished!
The only reason I gave them two stars was because it was very clean and neat in there, but the service was horrendous!
To add on to this, I was telling my friend about my story and she had a horror story from there as well! She had to get a blood test done there and she had gotten dizzy, she asked if she could sit for a few minutes after she was done and the nurse left the room came back and threw cold water on top of her head! My friend was humiliated having to walk out soaking wet and all upset! The people here and just rude and have no customer service!
So there is my long-​winded story on my terrible experience with Quest.

The nurse name Anna has attitude problem. My baby is 1 year old for the blood test. She is impatient and very rude to us.