Sensible Car & Truck Rental

This is the most unprofessional rental center I have ever dealt with in my life. The first time I called he man was extremely rude to me on the phone and did not understand the simple questions I was asking. Example: I asked what the price range was and he was completely clueless to what price range even meant and then proceeded on being rude to me when I was tying to make a reservation.
I called later that week to try and catch him on a better day– this did not happen. We ended up arguing to where he told me he would not help because he did not like that I made a comment about how rude he was coming off. I will never spend any money here, the way I was treated was the most unprofessional way and he still expected my business. What a joke
Thank god I did not invest any $$ here. Stay clear: horrible customer service and knowledge of renting haul vehicles.

crooks! If you want them to bill you unnecessary «surcharges» then use them. There is also a lady with an English accent that works there, she is a nasty as anything. Would never do business with them again.

Avoid this place! I was suppose to get a courtesy rental car with them through chevy and they were friendly at first. They needed my account information incase of any damages I had to the rental. I brought it back fine and they told me they were going to bill Chevy. Next thing I know I have a charge of 304 dollars on my account, and ontop of that I was overdrafted with chase for their mishap. At first this douche Paul says it will take 48 hours. Well 48 hours came and went. The following week I speak with a woman and says she will call me back and never does! Then I cal back again and have to deal will this crook Paul. He said it went through and wants to send me a receipt and wants my email. I refuse because now he’s just lying to me and is full of it. I told him I already got in touch with Chase and will be filing a complaint with them to get my my money back. This company is horrible and shouldn’t even be in business. Next time I will refuse a free rental car if I ever have to deal with this company again. Bunch of crooks.

Beware DO NOT do business with these people. Came in for a 14 ft truck they did not have. Tried to stick me into a 10ft truck and came up with an excuse as to why they couldnt give me that truck. No apologies. NO CUSTOMER SERVICE. Paul at the front desk did not provide a solution instead ignored me and basically wiped his hands and left me to solve HIS mess up. Paul at the front desk was extremely rude, and extremely unprofessional,
Do not I repeat do not come to the place. It is a joke and cannot facilitate the service they are in business for.

My experience with this business was professional and courteous. I made a reservation by phone the day before and was lucky enough to hear that they would have a compact car the next day. Although the car could have been newer, it was clean and functional; it got me where I wanted to go without trouble. Returning the car was a breeze as well.
There aren’t many rental car services in Bayonne. This business is conveniently located for Bayonne residents, on Broadway and near the light rail. The next best option for rental cars is city line or Newport, both of which offer services at similar prices.
My recommendation, if you need a rental car, shop local. Sensible is my new go-​to spot for rental cars when in Bayonne.

Terrible place. Please dont go there. Stold my money and unprofessional. They curse their costumers out and I’m the first one from what I hear

HORRIBLE SERVICE. Beware. So we return the car. It’s 10:15am and there is a really long line. By the time we get to the counter, it’s 11:10am. The guy said we were supposed to return it at 8am and tries to charge us for an additional day. The receipt clearly stated «due back @ 11am». Next, he says we’re 10 minutes late, so he’s still charging for another day. He did not believe that i had been there since 10:15, until another employee vouched for me and said «yes, she was here». Then he said the gas was slightly under the quarter tank (by a centimeter), so he charges me $ 2.95. that’s not biggie. Then he says there’s a $ 40. surcharge for services, so out of the $ 100 deposite, we’re getting back $ 60. Really. $ 40 surcharge for services? We paid $ 275 up front. $ 100 was a deposit and $ 175 for the rental days. All fees were paid for before receiving the vehicle! I will never use their services again. Unilocal made me give it a star rating. Otherwise, I would give it a negative rating. Con artists!