Riverside Medical Group

Ridiculous beyond belief…
I have a relatively urgent health issue and have been calling these people for 3 days for an appointment and just get transferred to a different person.
I went here in person last night and was told that the doctors are not available. I was asked to come this morning at 8 AM and I was there at 7:50 AM only to see that they opened their shutters at 8:15 AM to tell me that the doctor arrived at 8:30 AM and wont see me by 9 AM.
Their trademark answer to anything «You have not spoken to me and I didnt tell you that» and everyone has a different answer
Thoroughly unprofessional and thoroughly disgusting.

I take my mom to this location was her GP. And each time I have been here, I have waited quite a bit of time even though I have an appointment. There excuse is ‘We’re processing your paperwork.’ But what are you processing? I been here almost 45 minutes already. We’re stuck with this office for insurance reasons but I wouldnt recommend it. Office staff are unprofessional. Dr. Pineda is alright, I’ve been better doctors. She runs in and out, doesnt really explain too much.

On 10÷16÷15 I recently wrote a review but it wasn’t posted. I’ll quickly write what it was about. I take my child to their waterfront location but decided to take him to Bayonne because they had the flu vaccine. Needless to say, the place was chaos! The front desk girls were clearly overwhelmed and that phone kept ringing. They really need to stick with appointments only and set a time where walk in have up to a certain time. The staff did great under pressure and DR. THOMAS couldn’t handle it. I will see the nurse practitioner any time, she was great ! I honestly felt bad for the girls they looked really spent. But did there best. But thats not why I’m writing this review .to my shock and horror I and a few other parents were besides ourselves to hear within earshot of of the waiting area Dr. THOMAS cuss and berate an employee! ! Dr. Thomas seemed overwhelmed and in a bad mood, not her usual self! Truly what a let down. That’s no way to conduct yourself professionally! That Dr. of the year reward must have reached her head because she talks to her staff like she’s queen! I will NEVER let her see my child again knowing what a disrespectful person she is. putting on an act for us parents. .but we seen and heard the filth that came out of her mouth. .i hope HR gets word of this.

Doctor’s are good but the office staff is terrible. They are rude and disrespectful. I had to call over six times across several days in order to get simple form filled out and faxed. They put me on hold, would come back as if they didn’t know why i was on hold, then drop the call. I have never been so frustrated with a doctor’s office.

Honestly I don’t know where to begin but I can say that riverside pediatrics is fast friendly and very attentive there is never a long wait staff is very friendly and you really feel welcome is the worlds I would go with my son

I’ve been bringing my daughter here for the past five years. I call and make an appointment and come in and generally I have always waited a reasonable amount of time. I called today and suddenly it’s the free clinic. They told me just come in, no appointment necessary. I’ve been here for an hour and a half and there are still three people ahead of me. It’s ridiculous and unprofessional. I’m not ever coming back.