Firestone Complete Auto Care

I had low tire pressure. Originally went to Pep Boys but they were packed. Called around to see what was open on a Sunday morning. Turns out I had a nail in my tire. They took me right away and fixed the tire. I will definitely use them again.

Thank you for replying but your reply does show how little effort you are willing to put into customer service. I went to your shop, I spent my time and money, my wife’s time was spent waiting for a service truck to fix the tire the next day, I spent my time the third day getting the job done correctly, I spent time filling out your customer satisfaction survey (with no response from Firestone) and I spent more time writing the review which finally got a response from you. Now you want me to spend more time emailing information to you. When are you going to spend a little time on customer service. You have my information, call the shop, they will remember the problem. YOU SHOULD BE CONTACTING ME AND NOT REQUESTING ME TO DO MORE!

Replacement parts overpriced!!!

Fast and friendly service! Always have my car serviced here and it’s always reasonable prices and quick service. Definitely would recommend.

I have never been more dissatisfied with a company in my life! My fiancé went there to bring his car in to see whats wrong with it. He got a price of $ 1,788 for something that was not even wrong with his car at all. I work in a dealership and I brought his car to my job and guess what??? What they told him was wrong with the car is not even any where near the problem, nor near the price of what they were trying to charge him. I just can not believe after all the years we have been going there they are able to rip someone off like this. How long have we been getting rip off for? I will never ever go back there, I will tell everyone about this story and never refer anyone to this place ever. I will also be posting this story all over social media so people know to stay clear of this place, and btw the real price to fix the car with tax was $ 88.81. Thank you and have a great day!

Quality service and honest mechanics. They never try to «up-​sell» me services like a regular mechanic does. They will make recommendations for things that need done, but are not pushy by ANY means whatsoever. I love buying tires here because they have the roadside warrenty where if something happens to Firestone tires you can bring your car in and they will replace them for free — totally worth it (trust me, theyve replaced my tires quite a few times for free!). They are really friendly and professional — you can either wait there or they will call and tell you when your car is done and you can pick it up. Everytime my car is serviced here, I know that I can trust the work. My ‘go-​to’ place everytime I have tire needs.

DON’T use this service! I get quote from them and ether call to store and they confirm appointment and existing tire. THERE IS NO TIRE in stock at time I did come and they try to cell me more expensive things. There is no way to complain because Firestone headquarter customer service just connect me back to store manager and confirm that they REA LY don’t have tire in stock and they not responsible for anything.

I have 2 cars for which I recently purchased 2 full sets of tires from Firestone. I think I got a good deal (time will tell!) and I prefer dealing with Kip Hoover, the store manager. He seems to be fair-​minded.

First off, let me say generally, I don’t like mechanics. They rip you off, don’t always fix the problem and cause other problems. So, I’m always picky on where to take my car for simple oil changes. I decided to start taking my car here and was very pleased with it. I’ve gotten oil changes as well as tires. I would take my car when they first open on Saturday morning and walk home and come back later to pick it up. Every time, they would do a good job. That’s until one day they screwed up.
I took it in for a usual oil change, came to pick it up and later took my wife to work in Hoboken. On my way there, a loud knocking came from the engine and steam started coming out. I called Firestone on the phone and told them about it and they told me to bring it back in. I dropped my wife off and on the way back my car started to overheat. I made it to a gas station and had to buy coolant because it was bone dry. After pouring in coolant, the car worked just fine which leads me to believe either they put in the wrong fluid or not enough.
I went back to FIrestone and they said nothing was wrong and they didn’t do anything wrong. I’m willing to forgive if they admit mistake but they didn’t. I now take me car to STS further south. It’s further away from me but I don’t mind if they do a good job. Firestone has lost me as a customer.