Pep Boys Automotive Supercenters

Never ever go here. You will be greeted by trash surrounding the building. When you arrive at the counter for your inspection appointment which was confirmed, you will be glared at by Richie the store manager and told «I cant do it» not once but repeatedly with a rude tone I have never encountered by any manager anywhere. When I requested to speak to the shop manager I was told the staff left for the day. I cant believe they have any business at all.

Had a 1pm appt for an oil change… When I got there I was told that appts didn’t matter they were short staffed. I asked how long it would be for an oil change, was told 1.5 hours. I decided to leave my car there for the oil change, he put a 3pm pick up time. When I returned At 3 pm waited in line for 20 minutes to find out my car hadn’t been touched yet. Spoke to store manager who informed me they would do my car right away. 10 minutes goes by and my car is still not moved.
Took my keys and left. This store is run terribly, and I will never go back there for any kind of service.

I made an appointment on line for a simple oil change. After waiting on line for nearly 20 minutes at the service desk because the lady behind the counter moves at a snail pace and can’t multitask, she tells me there are no mechanics to do my oil change. Are you f — ing kidding me?!! Why honor my appointment when you have no mechanics on staff?! I received an email and text message confirming the appointment and this is the level of service they provide. Pathetic! I was truly disgusted with the lack of care or service they did (not) provide. I will never go here even to purchase a single head light let alone car service and strongly warn anyone not to come here unless you like incompetent service. Makes me wonder if they would’ve done a botch job on my car. Avoid Pep Boys even if it’s a dire automotive emergency.

Pep Boys in Bay Shore truly has some of the Best Customer Service out there. All the employees are very helpful and had answers to all my questions.
Most of all Martius (not sure if he is a supervisor or not) was very professional and seemed to know everything…

Just returned the wrong battery for my car. Due to this, the terminals were stretched and it caused my alternator to blow. A simple battery turned out to be a brand new alternator. The person who sold it to me was Raymond. He doesn’t have any knowledge in regards to cars what so ever. I was able fo return the battery but Pep Boys did not care about my alternator issue. The staff is completely unprofessional. I have experienced rude and unprofessional service on more than one occasion. I think Raymond should try his luck at McDonald’s.

Had several service problems with working not completed and charged for
Plus the wait is terrible

After my very bad experience at the Lindenhurst location, I decided to go to the Bay Shore location because it wasn’t the company I had the problem with, it was the people. I guess I was wrong.
I scheduled an appointment early in the week for an oil change on Saturday for 10am. Saturday came, and I got to the Pep Boys fifteen minutes before my appointment. The service assistant manager informs me that since he is short-​handed and behind, he wouldn’t be able to work on my car for another 30 – 45 minutes. I asked him how long the oil change takes, and he said «an hour» — which is ridiculous because with all of their competitors advertising fast in and out times, you’d think they’d want to get it done faster. I told him I had an appointment at 10:00am and I should have my car serviced before some «walk-​ins» because of the appointment scheduled. He said it didn’t matter. That’s when I decided to take my car and go somewhere else.
The thing that bothers me is that for all these appointment confirmations, they have my phone number and my e-​mail address. They could have easily called or e-​mailed me, or even texted me and told me about their situation and I wouldn’t have wasted my time going down there. I live 10 miles from the location. And I don’t think anyone really likes getting up early on a Saturday when they work a full week. A good manager knows how to delegate when certain situations come up, like a short-​handed staff.
And to make the situation a little bit worse, I get a phone call later in the day from the location. I figure it was Pep Boys calling to apologize about the situation — but I let it go to voicemail. Instead, it was them trying to find someone else to talk about their car. So not only can they not keep appointments, they also call the wrong people to get in touch with them. Ridiculous.

I was in DESPERATE need for an oil change and I was able to schedule a 6PM appointment on the Pep Boys website. A few minutes after scheduling, someone called me to confirm and advised me that they were down one technician and to verify that I only needed an oil change. I told him, no problem, I just desperately need an oil change. I got there 10 minutes early and was out of there in exactly an hour. That was good timing considering they had several cars there for service. No complaints here. Oh, and when I booked my appointment online, I was able to print a coupon for a $ 19.99 conventional oil change, so that was a nice treat. Who really likes spending a ton of money on an oil change, anyway?

Worst service ever! Waited in line for 40 minutes while the employee was on the phone. All I needed was to pick up my keys.

Luis was great! He was helpful and answered all my questions that I had written down. I usually feel skeptical about mechanics but I totally trusted him with my car. I will definitely come back to see him again!

First time I’ve made such a negative review. So I’ve been here since 4:17 for an oil change and check engine light. Just went to check to see if they were almost done, they haven’t even gotten to my car yet! Went online and saw these negative reviews. Spoke with manager and was told only certain people handle check engine diagnostics. In the two hours that I had been here, no one had even done my oil change! He’s going to arrange for my oil change while waiting for the tech to diagnose my car problem.
Worst service I’ve ever received for my car. He says they’re trying to make improvements over the next few weeks. Will update after service.

Worst place ever! I will never bring my car here again! Made an 8am appointment for an oil change. Called up to the desk at 8:50 to be told that they didn’t have my filter in stock and was having it delivered from another store, it should arrive in 20mins. It’s now 10:15 and my car is still not done! It took them almost an hour to realize that they didn’t have my filter in stock! 2+ hours for an oil change. Total waste of my time!

I set up an appointment on line for an oil change and got there early. No problems as I saw. I even bought some wipers to have them install since they offer that courtesy anyway. As I am driving home, the wiper flies off the arm. I had to try and find it and go back to the store. I would have thought they would have been a bit more apologetic especially since I didn’t complain or tell as I was in my right to do so. I thought they would appreciate an understanding customer. Boy I did not feel that way at all. Overall, a nice place and good service but you really got to keep an eye on the workers and their work. Now I’m just keeping my fingers crossed they did my oil change properly and my car won’t fall apart based on their last.

We got in and out really quickly, and they had what we needed. Thanks guys!

I needed rear brakes. The dealer said it would cost $ 259. I took it to Pep Boys in Bay Shore and they did the complete job for $ 110. It was in their shop for exactly one hour and I was back on the road.
Hector the counter guy was helpful so when I need more work done I’ll definitely go back.

Since moving to Manhattan I don’t own a car any more so am rarely in auto parts stores but I needed a charger for my boat battery and stopped in. I was impressed by how organized the stock was, with really informative guides comparing the different models of chargers. I found exactly what I was looking for at a good price. A really good experience for a chain store.