Bridal Suite

This place is not very professional at all. It’s a shame because they have beautiful dresses.
I’ve been here multiple times. My sister bought her wedding dress here and was very pleased, as did my best friend. But the women who work here are often very off-​putting.
I bought a bridesmaids dress for my best friends wedding here and the entire process was difficult. First, there were no dresses for me to try on. I had to pick blindly which was not great. Second, the woman helping us immediately came up to me with a snarky comment about how my dress will cost more because of my size. I’m not an idiot. I know how much material costs. I expected it. But she came off quite rude.
I had 2 dress fittings. The first one was quite difficult. The small Italian woman who was «helping» me was so rude! She made unnecessary comments about every part of my body. The dress was swimming on me and she made me feel like it was two sizes too small. I felt so belittled. And this was all after waiting about 40 minutes past my appointment time.
My second dress fitting was quick but also after about a half an hour wait. My dress looked okay but not great.
The day of the wedding I put the dress on and it was huge! Another bridesmaid had to pin me into my dress. I was mortified and pretty livid.
My dress didn’t fit, I was uncomfortable with the entire process of purchasing my dress here, and I spent about $ 400 on it. The dress was pretty and the quality is good I was just not happy with how I was treated here. The women are rude and have no customer service skills. Also expect to be hung up on multiple times and don’t bother coming without an appointment, that is frowned upon too.

I was at a different bridal salon last weekend and had a terrible experience so I was a little nervous walking into the salon. My sales lady (Maria) put me at ease right away. She asked me what I was looking for as well as my price point and she stuck to it. She was also very honest when I was trying on dresses that she didn’t like for me. I appreciated her honest opinion and that she wasn’t just in it for the sale. With her help, I found the dress that I will be getting married in. Thank you Maria and Bridal Suite of Bay Shore.

Went here for bridesmaids dresses and so far so good! Prices were right also! Tammy was very helpful and didn’t force anything on us. Hope the ordering process is just as good :)

Eileen was so sweet and helpful, really helped me think of dresses as a part of me overall and not just a dress. And she listened what I liked and didn’t like which made trying on the dresses fun. There was a big selection too! I’ll be going back with my critics next time for round 2!

The alteration lady Antoinette was absolutely amazing. She helped my mom to feel comfortable and beautiful on my wedding day. She was more then accommodating.

I found shopping to be a delightful at the store with very helpful associates. We ordered a bridal gown, 5 bridesmaid dresses, my veil headpiece and mother of the bride dress here. Ordering went well. FItting was true-​to-​size.
I would not recommend the alterations department at all. They get ZERO stars. I felt my dress did not fit as it should have and it showed in some of my pictures (the dress pulling away from chest and leaving a bad gap, wrinkling at the hips, hem had to be re-​done twice at my request). I felt I had aired these concerns well enough. Also they steamed the bodice of my dress and shrunk it a bit :-(. The bodice did not need steaming.

Absolutely DISGUSTING EXPERIENCE. I wouldn’t even rate this establishment if that was an option. My fathers wife used this location for her dress and bridesmaids. My sister and my aunt and I all went together to get fitted. Originally I was told I have no boobs and that I absolutely need the inserts to make everything look better despite telling them no I don’t, add another $ 25 on… I returned to try my dress on by myself and found that I couldn’t breath, sit or stand in it. The button snapped off the back, a stitch pipped and the zipper ripped all in one fitting. The material and pleating was pulling and when I pointed it out the lady looked at me shrugged her shoulders and said sorry there’s nothing I can do. I said I didn’t like it, it didn’t fit and I was concerned and she shrugged again. Everything ripped within an hour of being at the wedding and my uncle had to sew me into the dress to keep it up. My sister who is a double D had her strap rip off almost at the beginning of the reception and her boob fell out!!! she also had to be sewn into her dress. The best is my aunt, when she went in for her fitting they couldn’t zip the dress and when they finally did they told her she looked fine even though she couldn’t move or breath. Further her skin was being pinched and her back looked horrible. She started to get worked up and they kept telling her there was nothing to do and that it was fine until she demanded a manager. They had to let the whole dress out and move the sleeves in order to get her into it. Meanwhile at one point they sent a woman out to tell her how pretty her hair was and so on to make her feel better while they were telling her there was nothing to do. This was all a week before the wedding. Their attitudes are horrendous and manners are worse. If you know better you will not use this store!

Kind of run-​down looking. Good «off the rack/​sample» policy as well as option to order a gown in your size for 200 $, with opportunity to put that $ towards another gown if you don’t like. Person who helped me was nice (Maria). Did not have a lot of plain gowns in stock which is what I was looking for.

I wish I could give negative stars, but 1 star is the least I can rate this establishment.
I have had many negative issues with the Bridal Suite of Bay Shore for over 2 years now. We put down a deposit in December 2011. My uncle passed away January of this year and hence the wedding scheduled for July of the same year obviously did not take place. This establishment has scammed my two sisters and I from our deposit of $ 100 dollars each totaling $ 300. We have asked them numerous times about the status of our dresses, only to be told the dresses were no longer in production.
We discovered we were lied to when months later an associate said that we never came for the dresses and therefore forfeit the deposit because we never picked it up. The dress was actually still being produced even though they had told us otherwise. The dress was never picked up because when we called the receptionist in August 2013 she took our information and said that someone would call us back when we could pick it up. THAT WAS 4 MONTHS AGO!
This establishment has explanations and excuses that are full of holes. The staff is unprofessional, ignorant and pompous. When I called again today, Gina the manager began raising her voice, speaking to me condescendingly and saying the Bridal Suite had no wrong doing and refused to help us in any way. She stated why didn’t we call earlier? We did! 4 months ago! But she continued to cut me off in mid sentence to state over and over that she could not help me and it was my fault time had lapsed. After her rude comments she hung up the phone on me.
This place and their unknowledgeable employees are just plain disgusting! They lack customer service skills and respectability. I will never do business here again and I will tell everyone I know to steer clear from this place. BEWARE!!!
See you in small claims court Gina & The Bridal Suite of Bay Shore!

I went to the bridal suite of bay shore today to shop for my wedding dress and I was extremely impressed. Everyone was so sweet and I absolutely loved my attendant, she was fun and really great at her job! I love that they arrange their dresses by style and not designer, it makes it easier to pull! They had a huge selection of beautiful gowns under $ 2,000 which was awesome! There were even a bunch under $ 1,000!
We tried on a bunch of beautiful gowns and I never felt rushed, I was overwhelmed by so many that I liked that I spent a lot of time in each dress and they had no problem with that. I was able to try on lots of different veils as well.
My favorite part was finding out they had the same exact dress I loved from another store for $ 200 cheaper! My girls had a great time and really loved the experience at this place.
Their mother of the bride and bridesmaid dress selection was great, so I will absolutely go back when it’s time to choose those dresses!
Definitely recommend the bridal suite !
Ps there’s an amazing brunch place next door, so if your going with a group try to make a day of it! What’s better than dress shopping followed by mimosas!

this place was great when I was a bridesmaid in my friends wedding. I went here for my bridesmaids dresses. They told me it would take 8 months to get the Bridesmaid dresses in, which I thought was a really long time. I did have to call them and check up to see when the dresses were in. then a week later they sent me a postcard in the mail saying the dresses were in. It did take over 8 months to get the dresses… but all in all they were all perfect to order.

I’m a little torn about how to review the Bridal Suite. The actual space is really nice. Its open and airy and great. They have a large selection of dresses and a huge selection of bridesmaids dresses. I felt a little rushed when I was there. They didn’t really give me anytime to look around but pulled dresses for me. The prices were also good.
I don’t have a great reason for only giving three stars. It was just a very mediocre experience. They weren’t super friendly but they weren’t rude. I feel like wedding dress shopping should be extremely enjoyable and this experience wasn’t but it wasn’t quite bad either. They have reasonably priced dresses which is a reason in it self to check it out.