Ace Hardware

I’ve had to return 3 ace brand products. Today was a sump pump advertised to pump 60 gallons a minute. That estimation is drastically out of reach. I cleaned it so it was almost brand new looking and went back to exchange a 60 dollar pump for a 130 dollar pump plus 25 in extra parts. The same guy each time plus this time told me he’d have a «hard time taking this back.» I insisted it does not work as advertised. Even Walmart would make this exchange and I hate Walmart. I asked if that means he can’t exchange because my garage is full of water and I was in a hurry. He pointed to a paper taped to the counter. I’ll never shop there again. I only bought that pump because another employee told me it would more than suffice. I’ll be filing a complaint with corporate and shopping at wilco from now on.

Staff is awesome very helpful. Prices are good depending on the items. Sometimes it’s much cheaper to go to a place like wilco. I do not buy bulk nuts and bolts here. Since they charge buy each piece. U can go somewhere else and just pay by the pound. But i love how helpful and nice the staff is here, and the free popcorn

Go anywhere else for tool’s, supplies, or advice. Was looking for a Reciprocating Saw for a project I was working on. Didn’t really want to take the time to travel out of town, so let’s give Ace a shot. I found a saw for a reasonable price. Then needed assistance getting the saw from a very unorganized cramped shelf with a cage around it. A worker I tracked down and stole away from sitting in patio chairs the store sells, helped dig threw the cage for the saw I wanted for about 1 min (60 seconds) then said nope I don’t think we have it. Just then, a little too the right I noticed the saw I was looking for. The worker handed the saw to me and said have a good day as he took off. The box to the saw was crushed up really bad. But hey its just a box right? I proceeded to check out where the cashier in her early 20’s with dark features rang me up without a word other then the price and if I had a reward card. I paid and the cashier turned and started a conversation up with her Co worker (non business related) I go out to my car and double check to see if the saw came with blades… it did not :(So I venture back into Ace as I’m greeted with «Oh its you again» I wonder towards the aisle I think blades will be in and a worker ask me if he can help me locate something. He takes me to the blades and ask if I need any other help. I did not, but he seemed like a solid employee to me, unfortunate he works with such lazy people. I found the blades and went to check out again. Where I was greeted with the price and if I had a rewards card «Oh no you don’t duh» I paid cash and made my way towards the door when I was told by the cashier «that I could leave this time, leave the parking lot.» Oh and I did for the very last time ever. I have had bad experiences in Aces elsewhere and won’t be making this mistake ever again. Go to Home Depot, Lowes, Walmart, a mom and pop store people. They’ll have a larger selection and a more knowledgeable courteous staff. DONT GO TO ACE ! (Battleground)

They have a new location. It is a nice store and much bigger than the original store. The staff is helpful and friendly. A man who was helping me with a selection of screws did not seem very knowledgable.

Every time I enter this Ace Hardware I receive unbeatable service. However, my last two visits take the cake and I am now LOYAL! Rod was so helpful the other evening just before closing. I came in to grab a couple of color swatches trying to match wall colors at home. He said, «Let me help you with that». He took my sample and showed me how they do color matching. Unfortunately the color wasn’t quite right, so I went back the next morning and was so lucky to have Katie help me. She was so patient and determined, it was refreshing. It took me several trips back to get the colors just right (they were light neutrals, so it wasn’t easy). I couldn’t have wished for better service. A1 in my book — Color matching pros and hearts of gold! THANKS!

Constantine and Sam were awesome, 5 minutes before close I ran in to ace within an urgent situation, my hot water heater pipes had snapped and these guys stayed late solved my problem, even though they didn’t have the piece that I needed they put some parts together and made up an adapter to fix my pipes. One of the best customer service experiences I have ever had and I work in the customer service field.

Super friendly workers, always help this clueless gal find what she needs in the store (or point in the right direction if they don’t have it). Always have a good experience here. Very local, friendly BG feel.

What a lovely experience at the Ace Hardware in Battle Ground today. Yesterday I had purchased a set of support brackets for the clothes bar in my closet, as well as a few other odds and ends. I remember the purchase specifically, because I stood in the aisle for a good 5 minutes debating whether to get the plastic, metal or wooden brackets. I opted for the wood, as it was a plastic one that had broke thus causing the replacement.
The wooden one was too thick and didn’t fit. Today, I went back to Ace to exchange it for the metal one. I thought I had the receipt with me, but had grabbed another one on accident (Battle Ground Produce… that place rules). The lady who was handling the exchange pointed it out and then looked at the brackets and said «that’s not ours. We don’t carry that kind.»
I looked at her and said «I absolutely did buy it here yesterday and can tell you what other kinds you have on your shelf. a metal one and a plastic one.» The person who had rang me up yesterday was on the other register. I then pointed at her (later I learned she was employee 26-​Judy) and said she’s the one who rang me up. Judy looked at me and said «no I didn’t» and then echoed what first woman had said. «We don’t even carry that kind» Then yet ANOTHER member of Ace Hardware’s Think Tank came over and joined in with her fellow MENSA members saying that wasn’t a product carried by Ace, and essentially I’m lying. (This employee has a bad bleached dye job out of the late 70’s early 80’s…looks like she smokes about 3 packs a day and has spent plenty of time in the passenger seat of a Trans Am.)
At this point I’m pissed. If they would have told me that their exchange/​return policy dictates I need to have a receipt in hand, I would have still been miffed, but would have understood. Being called a liar in front of half a dozen people (few other customers were by the paint dept. watching) is unacceptable.
Still pissed, I said.“I’m not going to sit here and argue with you for $ 3.75, you can have it. I’m going to Wilco” and walked out. I ended up going to Fred’s first and actually found what I needed there. I started to get really angry on the drive home. Initially I was just going to let it go, but never shop at Ace again. When I got home and found the correct receipt, I decided to go back and let these folks know that indeed, their collective IQ does not exceed room temperature. When I walked in Bizzaro Farrah Fawcett with the bad bleach job gave me a half apology and crooked smile while muttering something like «they had found it after I left»
Seriously bad form. All three of these women knee-​jerked and called me a liar with out even checking. It sucks too, because I like a lot of what Ace carries and pretty much split by business between them and Wilco. Never again. I’ll drive to the Home Depot off Padden PKWY before going to this Ace again.