The RV Shop

I am a patient individual, extremely patient. I am also an astutely observant one. Being a small business owner myself, customer service is of utmost importance. How one answers the phone, listens, answers questions and most of all makes you feel VALUED and HEARD goes a long way. The RV shop fails in every way when it comes to customer service. I have tried to do business successfully with these people for over a year. Everytime I have been there, I have tried to renew my sense of hope by giving them the benefit of the doubt, but have left dissatisfied, taken advantage of, not cared for and overall treated like crap repeatedly. They only are in business because they have a corner on the market and there is not really anyone else regionally to get the job done.
There are a few kind folks there, who do the best job they can in a broken business. And sure, they seem to care, but they are the exception, not the rule. And the ones who might care enough to do business the right way have no authority to autonomy to do so. It is a poorly assembled team trying their best and failing miserably. I would highly suggest going there and doing business with these people if you can avoid it. They will not even over promise (let alone promise at all) and will under deliver. Save yourself a headache and go to someone who knows what the heck they are doing.