Salsbury’s Chrysler Dodge Jeep Ram

We just bought a new vehicle from this dealer. When we got home we found that the fuel tank was only half full. We contacted Salsbury’s Dodge and was told that it was the dealer’s new policy to fill the new vehicles with half tanks. Well, USA a free country and they can do what they want. However, for $ 20, they lost a future customer.

Don’t ignore the reviews! We did and we regret it. We are looking into trading out somewhere else just to not have to deal with Dodge service, but especially here at Salsbury. And don’t fool yourself into thinking they care about their customers. They don’t even care if there are TONS of bad reviews all over the internet.

This dealer is the reason good dealers get a bad name. From the grimy service advisor who are bold face liars to the 15 employees smoking in the service area. I see why people never want to return to a dealership for serivce. This is my 1^st and last domestic vehicle I will ever own. If this company is what represents dodge as an AMERCIAN brand then I see why more people are moving away from it. I’ve worked in the car business for 13 years now and this dealer takes the cake for crappy service. When a dealer tells you to no longer visit them for service because you voice your concerns with corporate then this should speak volumes. This place could give 2 squats about you, your vehicle and if you ever come back to see them.

Brought my 2008 ram 1500 in for a rattle in my exhaust/​catalytic converter. I had to pay the diagnostic charge of $ 100. I was told they had to replace a bracket that was supposed to hold the exhaust. Total bill was $ 197. Two days later the exact rattle started again. I looked under the truck and all I could see as being replaced was to nuts on a rusty u-​bolt. I called twice and the service manager would never return my call nor would any one I spoke to tell me what the warranty was on such work. Terrible. I’ll never go there again and will tell all of my friends.

I’m from Texas but use Salsbury’s when I’m in the greater Baton Rouge area to service our commercial vans. We purchased a Sprinter from them in 2005 and have since happily moved on to the new ProMaster vans. Among Dodge dealers, any van owner can tell you that some sell the big vans as an afterthought and others dive head first into it and make it a core business. Salsbury’s is the latter. Their service is always excellent, friendly, and prompt and they’re committed to selling the vans and being great at it. Prices are fair and their «Express» oil change actually is quick, unlike some other dealers. The facility is older but they’re supposedly building a new facility down the road so that should be nice. The service waiting area has free Community Coffee and there are plenty of comfy chairs and magazines to read while you wait. Between Salsbury’s in Baton Rouge and Helfman in Houston, I’m blessed with two very decent dealers to take care of me while I’m traveling the Gulf Coast for work.

Update*** So after the service department responded to this Unilocal review, I contacted them as requested. I will post a picture of the email I received from them asking me to call to try and resolve the issue. I got no where, in fact, I should have never called. The service manager, Shelby Rainey, offered no resolution. He was quite rude over something so miniscule and it seemed as if he only wanted to have a confrontation. It’s nice to know, for future reference, Chrysler does not depend on their certified service technicians to decide if a problem will be fixed. They depend on low quality digital images to decide if your problem will be fixed or not. I was also informed that they do not intervene for the customer, even when they may think it appropriate. Basically, they rely on a picture and a yes or no back from Chrsyler, case closed, there is no disputing it. I won’t lose sleep, but I will tell this story many times over, as its pretty ridiculous and a huge cautionary tale as to how you will be treated after your purchase. Hop on over to Facebook and unfortunately you will find MANY negative reviews about the service department. I sure wish I would have seen those prior to me buying from them. That many reviews from different people, over an extended period of time, definitely signifies a huge internal problem. As soon as I find Leah Salsbury (is that her name) on twitter and facebook, I’ll be tagging her. Maybe she cares about their reputation. Maybe social media can save the day.

Very upset with this service center. Had a recall on my 2010 Dodge ram, pinion nut. Beside the mere fact they had my truck for over 2 months. They still did a piss poor job in repairing. Cut corners, did not replace the housing case as I found from another dealer I brought. Also never repaired the Rear End bearings. All together after less that 8 mos of driving. I still had to shack out 1700 because this place could not fix the first time.

I went to salsburys dodge city to get my Dodge Dart repaired after hitting a pot hole. They stated the left knuckle was bent and needs to be replaced. I took my car to my insurance inspection and they quoted the control arm. They showed me the damage and after the part was replaced that fixed the issue.
After the part was replaced salsbury did they alignment and they couldn’t even get that right. They said they couldn’t align one of the back tired and I probably had frame damage.
I took my dodge to the Toyota dealership and they told me the Dodge Dart has a unibody cast design and frame damage would be unlikely. They checked for frame damage and couldn’t find any problems. I asked them to align the tires and they had no problem doing that either.
I don’t know what they are doing over at salsbury dodge city service center but they are terrible at it! The dodge dealership can’t repair the dodge they sold me on their own.

My wife and I love our Jeep Grand Cherokee Overland — BUT the service for Jeeps is not on par with the car or its price.
We were about to buy another Grand Cherokee Overland for my Mother, but after my numerous horrible experiences with Jeep service centers — we will most likely look for something else.
Today a Salsbury service person hung up on me when I asked for a manager but let’s start at the beginning…
We dropped off the Grand Cherokee at 7:45 after calling last week. When dropping it off the service rep asks if we have an appointment — when we called the service rep said that they don’t take appointments and to bring it by before 8 am on Monday!
There are 2 recalls, but we also have 3 other warrantee issues and need the first oil change. I asked them to call me with an time estimate– as I travel and I need to know if it is going to take longer than one day.
I hear nothing, so I call at 11:30. No one answers in service so I leave a voice mail. They did call me back– but they have no idea how long it will take.
Their excuse, «we are just doing the recall work and won’t look at the rest of the list until that is done and we will call you later when someone looks at it». I said that is not what I asked for or was told. I would like to talk to a manager — to which the service representative huffed loudly and hung up.

6−5−16, I changed my 5 star rating. Im more in the mood right now to give them 2 stars but Ive had other great experiences here so I will hold off on that. Right now I have two problems going on. My wife and I bought a Jeep there 6 months ago and the salesman lied to her in front of me when she had a question about whether or not a baby stroller she wanted to get would fit in the back compartment. I saw the tape as he measured and he lied to her about it fitting. The rest of the visit went fine and the Jeep was what we wanted so we purchased.
Now I am trying to get a Ram Promaster van for my business but trying to have one built to my specs. Apparently asking for more than 1 quote is too much to ask for from the current salesman. He gave me one quote and Ive talked to him twice in person. Im trying to order but he no longer responds and wont give me a price. I will have it ordered somewhere else within 2 days. This guy blew Salsburys (and himself) a sale.