Infiniti of Baton Rouge

Everyone here is always really friendly. Bj always helps me with my service of my car. He is wonderful at what he does. I’ve had my car about 4 years. Haven’t had any problems with it, I love it. They are very accommodating here. Most of he time I bring my car in, I get a loaner.

Received a phone call on Monday in regards to my review from the original sales person that I bought my car through. He informed me that it was discussed in their meeting and he wanted to reach out. SUCH A GREAT FEELING! Even after the sale he still cared. Would still like a call from Infiniti since they were the ones who screwed up however, it’s even better knowing that the salesman remembers me and wanted to personally apologize for something he couldn’t even fix.

Buyer beware. The pricing of their vehicles is attractive, but the post purchase service is very bad. I purchased a 2009 FX 35 and upon taking delivery it was evident the car had not been cleaned (as evident by the large amount of animal hair and grease smudges). The car also had a very evident cigarette smoke smell. The dealer told me this would be taken care of, but they failed to follow through on their promises. The dealer also failed to pay the accurate amount of car registration fees and I was left to shell out an additional $ 100 to cover the deficiency. Obviously this is not a huge amount of money, but the Dealer really dropped the ball on what should have been included in the original fees I paid.
After I complained to the owner of the Dealer I was reassured all my concerns would be taken care. After multiple additional attempts to contact the dealer, I gave up on any more frustration. Shop elsewhere.