Firestone Complete Auto Care

I love me some Firestone. I get great service and it is always efficient. The manager and staff are always friendly and focused. It it is my top choice for car care. They have great prices on tires and there is always some sort of sale going on. I always try to get there early, because they can become really busy. However, if they are busy they still try to get to your care in a timely manner. The sales men often try to up sale you on different things that you may need for your vehicle. Great thing is, they are always spot on. They aren’t pushing unnecessary car work which makes me happy ultimately. They also have a credit card that offers great benefits like no interest for an extended period of time so that you could pay off your purchase. Overall, I will continue to patron this firestone, as it is my favorite and they know just what to do.

My wife and completed the 1600+ mile from Las Vegas to start a new contract in Baton Rouge. Upon starting our 1998 Buick Regal, Los after meeting with the new clients the engine stalled several times and after it got started ran very rough at idle and the rpm was all over the place.
Since I always take my cars to Firestone Complete Auto Care stores for all maintenance needs I located this store using the Firestone app (great tool for any traveler) on my iPad and was able to drive my car to it.
I was greeted with a big dose of southern hospitality upon walking in the door. I explained the symptoms and the front desk person told me that he would have his lead mechanic look at it since I was from out of town and needed to get the car up and running quickly.
I asked if there was any place near by that I could rent a car if the prognosis was not good for the Buick. The front desk person immediately picked up the phone and called the local Hertz location to inquire if they had a car for me to rent. They did not have anything but my wife also called the local Enterprise store (which also was just down the street) and got a car reserved for us. I was impressed with the sales rep not even having to be asked to call Hertz — he just did it as proving service to his customer.
The lead mechanic looked at the car and found the problem right quick. It did not take long to fix it and after completing the customary vehicle inspection — did not recommend anything else that needed to be done to the car. Additionally the sales rep did not attempt to up sell any preventative services.
All in all — the staff was friendly, knowledgeable and professional. The store was clean and well maintained. The garage area was neat and clean. As far as automotive repair garages — it was in the top tier for service and customer experience.

I’ve been coming here for my tire needs for a few years now and my experiences have varied — so my 3-​star rating is based on years of service.
My latest experience was very good. Customer service was very friendly and helpful. Other times I’ve dealt with different employeed that were not as helpful and did seem to try to take advantage of people that didn’t really have much knowledge about their vehicle/​tires.
I just happen to like Firestone tires, so this is where I go.
I feel like I have a basic enough knowledge of vehicles to know when someone is trying to dupe me… but I would caution anyone that is clueless about cars — they’ll probably find something else «detrimentally wrong» with your vehicle and implore you spend more money fixing it. They may even make you feel dumb for doubting them and not getting that air filter that particular day.
But I feel like any run-​of-​the-​mill auto shop will do the same thing.
My suggestion is, if you have a tire issue, this is a good place to go. But for auto repair needs, find a reliable and trustworthy mom and pop auto repair place elsewhere.

As a previous reviewer indicated, I would give this establishment 0 stars if I could because even one star is too generous. The staff is rude, unprofessional, and complete crooks. I was told that I would be called in the AM on pricing for a wheel lock key. When I show up, my tire lugs were broken without my consent. I was told at the moment… Well… It would’ve taken 3 days to get the key. A year or 3 days, that is MY decision to make not theirs. Completely disgusting people with no moral compass! I highly recommend you go elsewhere. As far as my terrible experience, I will be reaching out to Firestone Customer Service and their CEO if need be because this is just unquestionably wrong and infuriating.

Even one star is too much for them. Bunch of crocks, liars, and word twisters. They lied about the warranty. Rude. Also they lie about about what your car need to make money. Simply Terrible !

I’m not sure I’ve ever gotten such a great service for anything… maybe they just took pity on my bald tires and frazzled personal appearance, but when I dropped by during the lunch hour, Chris and Chris agreed to get my four tires on and alignment done in 90 minutes. Unfortunately after jacking up my car, the tire size I asked for was not what my car actually required and my tires would need to be obtained from the nearby warehouse. I guess they were afraid to let me back on the road, because they offered me a ride back to work while it was all taken care of.
Unfortunately I had to decline since work requires a bit of driving, but planned to come back in the evening. Of course, I was hung up at work when they called to let me know the tires were available and would I be coming back soon? Right after this I got hung up again, and didn’t make it back until 6:30. Chris and Chris and someone else I didn’t meet in back stayed late to get me back up and running, long past closing time. I can’t thank them enough.