Bridal Boutique

I’m from New Orleans and was looking for a dress that was simple and elegant. I went to a bunch of shops Metairie and Uptown, and was looking to spend between $ 500-​$ 1000. Needless to say with a budget like that, I didn’t have a ton of options, and quite a few stores let me know that. On top of that I found that most stores didn’t have a lot of variety in style.
So, I went to this shop in Baton Rouge. The only one in BR, so I can’t speak for other BR shops. Lin helped me, found 3 dresses that I wanted to try on and that for within my budget and style. I ended up trying on something she picked and it was amazing! It was my style, but the shape ended up being really flattering and something I probably wouldn’t have tried in otherwise. Lin was really awesome. She’s definitely the nicest consultant that I found anywhere. I highly recommend this business and her.

While I’m from Baton Rouge I currently live in California and was extremely excited when I was able to return home to go wedding dress shopping with my Mom. I am very familiar with Bridal Boutique as they are a Baton Rouge institution for brides. Many family and friends have purchased their gown from BB and over the years I’ve purchased a bridesmaid dress or two from them as well. So of course they were at the top of my list to visit. The appointment went very well and I did find a dress. The dress came in a-​line but I wanted a fit and flare silhouette. The bridal attendant assured me that the designer could accommodate such a change though I would occur a minor charge. So the dress was ordered and about three months later it arrived. When I returned for my dress, I noticed that the construction had been completely modified to accomplished the fit and flare look. I didn’t like the new construction. This had not been explained to me at time of purchase. I returned to California without a dress and about 4 months till my wedding. It was stressful. And this is the point where Bridal Boutique sets themselves apart. They were kind, understanding and extremely easy to rectify their error. While I will not be able to travel back to purchase my dress at BB, I can highly vouch for their professionalism and highly recommend any bride to BB. What was a stressful situation could have been 100 times worse except for their outstanding customer service. I want to thank Brooklyn for her personal attention and quick resolution as she was amazing to work with. Things will not always go as planned when planning a wedding but as brides we can choose quality vendors who will work with us in helping realize our dreams. Thank you Bridal Boutique.

This place is like a TJMAX on a Saturday without the great discounts.
Atmosphere: The store is claustrophobic and clustered. It’s a «hot mess!» All the dresses are squeezed on the rack and with those awful plastic bags, you have no chance in knowing what the dresses look like. Plus, they are heavy so browsing is laborious. They do have a lot of designers, BUT not all of the designers listed are available in the store to try on. I didn’t even bother looking at the bridesmaids selection. It was worse than the bridal area, which I didn’t think was possible. The store lacks the bridal boutique ambiance. It does not make you feel like a bride; it makes you feel like a shopper on Black Friday.
Customer Service: The first time I went, it was a Thursday afternoon and it was hectic. There seemed to be a lot going on but it was a lot of confusion– everyone was stepping on each other. After my sister and I stood in the middle of the room for a while, someone finally greeted us and said a consultant would be with us soon. After some time, the consultant greeted us and said we could start looking at the racks (as I mentioned before, this is impossible due to the overcrowding of dresses and plastic bags). I managed to pull a dress or two (the tops looked nice, couldn’t see the rest).I started a fitting room for myself because the consultant got pulled away elsewhere. My sister and I then decided we would leave because it was not going to be a productive visit. I decided to make an appointment and research the dresses I wanted to try for my next visit. So, my appointment rolls around and the store is hectic again. I had to wait a long time (I was on time for my appointment) for my consultant to get to me. I gave her my list and she went to look up the dresses but they had NONE even though all the dresses were with designers listed on their website. She was helpful when she finally had the time to work with me but she seemed exhausted. I tried 3 gowns on then left because it was not going well again. I had written this store off until I fell in love with a gown online that only this store carried. So, I e-​mailed them to see if they had the exact gown. They said yes and asked if i wanted to make an appointment. I said IF you have that exact dress, then yes. I show up for my appointment, and they didn’t have the dress; they never did. WTF?! Waste of time & energy. I wouldn’t send my enemy there. Please check out Bustle and if you can take a little drive, Ashley Renee Bridal is awesome! If you’re in the Metairie area, go to Bustle & Bows and/​or Mae Mae (both on Severn Avenue).