Action Wrecker Services

About a week ago I was taking my car to the shop and unfortunately broke down in the one tiny strip of ghetto on the way there. I have free roadside assistance through my insurance, so I called them and they called action wrecker. They gave me an estimate of 2 hours which wasn’t exactly quick, but I didn’t have much choice. I was only a few miles from home so I walked back and got my other car and a book so the wait wouldn’t be too horrible. After 2 hours and 15 minutes passed, I called up to see how much longer. After about a half hour of phone tag, they informed me that they had lost the ticket and it would be another 2 hours. I was not particularly happy but told them ok. As soon as I got off the phone I called my insurance and got them to get a different wrecker service on the way, as it was getting dark and some of the ghetto denizens were growing bold. I thankfully got out of there after another hour and a half, no thanks to Action Wrecker. They called me about another hour and a half later saying their driver was looking for me and could not find me. After what would have been a 6 hour wait for me when they had promised 2, they were completely unapologetic and acted rude because I had gotten a different company to do it! I would never recommend Action to anyone — in fact I think they should rename themselves delayed re-​Action Wrecker services.