Not Just Grass

We had a terrible experience with a one-​time spring «clean-​up» and mulch laying service.
I don’t know if it was from disorganization, or if we weren’t viewed as an important enough job, but we didn’t receive the service we signed a contract for until 3 weeks after we were promised. The first delay was from weather which is completely understandable, but after that we kept getting emails saying that we were on the list «next» and that they would be coming out in the next day or two, but that didn’t happen until weeks later.
When the crew came out, I specifically talked to the foreman about removing dead branches and cleaning up the flower beds and pointed out some specific flowers and bushes that we wanted to stay, even if they weren’t yet blooming. The crew ended up removing the flowers and plants I had pointed out. but left many other dead leaves and branches for us to clean up. We are seeing many places where mulch was just piled up over weeds and leaves.
Part of the service was supposed to be mowing the lawn. They said that there mower was too big to fit through our fence, so they didn’t mow the back yard. When we emailed to complain, they said they would come back out with a smaller mower, but never did. It would have been better to have been honest and just to have told us that they weren’t going to come rather than straight out lie to us.
The mulch is good quality and they did a good job cleaning up the edges of the beds and spreading the mulch. We could certainly have found a much lower price service, though, if we were just going to get mulch delivered and spread and have the edges of the beds redone.
I would not recommend Not Just Grass.

We have used Greg and his staff for two large brick paving projects. We highly recommend them for their knowledge and creativity.
In 2011 Greg and his brother, Adam, designed a multi-​level brick patio with lighting in the bricks and an area for our gas grill. It took them 10 days in blazing July heat to complete the project on time. All of our guests are in awe of the beautiful design and construction. The patio has added much value to our home. I was very concerned about the construction damaging an existing tree and rose bushes. They were very careful and the tree and roses came out unscathed and healthier than before.
Last summer they removed our concrete front walk and installed a paver walk. Not just the standard curved walk, but a stylish, angular walk. The plantings they designed will be added this spring.
Not Just Grass is an up and coming landscaping company worth giving a try in the western suburbs.

My husband and I own a bar grill and NOT JUST GRASS put in an outdoor beer garden. The promise to build the patio was to be done in less then 7 days and to do it while my restaurant was open. Greg the owner came to the job every day and made sure everything was done perfectly. It was a raised brick paver patio and was done great. Any work I need outdoor wise in my future I will have this company do it!

The owner is very disorganized and is not reliable. I asked several times for invoices and never received them for the work they provided. He lost my phone number, showed up several hours late to my house, and is terrible at communication. He frequently ignored my emails/​messages I left him.
It doesn’t matter the quality of work they do if you are dealing with someone like that. I moved on to a different lawn company, as I have no patience for that kind of work ethic.

Previous review noted that the work completed meets and even exceeds expectations. However, the companies ability to provide timely billing leaves a VERY SOUR taste in my mouth. I emphasized to the owner my need to receive timely and accurate invoices. I received the July 15 invoice on August 9 AFTER I posted on their web site the fact that I had never received the bill. I pay via credit card and I desire to have monthly billings. I have now severed my relationship with this company due to their INABILITY to provide TIMELY CUSTOMER SERVICE.