Luxury Auto Finder

For those that don’t need details (those who do they will follow) — When considering purchasing a car from Luxury Auto Finders, add to the decision process taking the car to an independent third party for inspection. While it will add some time and maybe take away a little excitement, it can save money, headaches and potentially be safer.
Details– for those who want to validate– LAF will have comments, so I tried to share those they have already had– Again this is not meant as a claim to not buy from LAF, but to do appropriate due diligence based on my families overall experience.
Shopping for late model Jeep Cherokee Sport. Have one late model Jeep Cherokee Grand Laredo already in family. Located LAF after seeing a few other dealers. Rob was very enthusiastic about telling me about this model car. Discussed rust being a factor when deciding, and this car was in great shape and he would fix the one spot on the door, otherwise «one of the best I have seen». Discussed it was daughters first car, safety. Assured me it would be gone over well. When picked it up deemed «safe for your daughter».
Within 48 hours the brakes failed and daughter was stranded. Luckily failed while pulling up to destination. LAF– We will go get it and fix it. And they did. Leak in brake lines. ME– Why didn’t you see it this leak, sent pictures, etc. LAF– We would have seen it had it been there, but we fixed it for free and you need to understand late model /​older cars. (That’s really about all we purchase) ME– Later in the process is was determined that based on coverage of leakage and saturation of surface this leak would have begun even before purchase. But LAF– No don’t believe, and we fixed it for free. And they did.
A few weeks later daughter was stranded again, this time it was an older car issue, Fuel pump went out. Not sure this could have been forecasted. LAF picked it up and took it in. Fixed it, paid my $ 400, and took it home. Next day, stranded again. LAF picked it up (they sure are good about supporting a car, Rob talks a lot about that). This time there was a switch that was part of the fuel system that needed replacement. LAF– No charge sir, thanks for your business.
A month or so went by, muffler needed repairing. Old car issue again. This time a bit different– LAF– well we couldn’t replace the gasket due to the RUST, so we just had to cut and weld it back together again. ME– Just a small charge, paid it away we went. I did wonder why rust was now a factor.
Now a few weeks later, another stranded daughter. The brakes again. This time driving down a congested road, cars all around, and was terrified as she tried to park the car somehow. She had to get off of Hwy 38 (I have no idea how she did it) and maneuver 2 blocks before she could find a place to slow to a stop and park the car. LAF– Need to replace more brake lines. Could have been rust. Oh we also just went ahead and replaced the other one. No charge Mr. White. Me– I had not been animated through all these events, this time I started to be and Rob shut me down. «Don’t get that way, we have done all these repairs and not charged you a dime».
This is about safety, how the car was represented, how this was all happening, etc.
This is all in less than 6 months. You can forecast items like brake lines for the reason these failed. Why represent rust as not a problem and then use it to your advantage. This is about the safety of a family’s daughter. When the last two events occurred I wrote LAF an email saying we should consider them purchasing the car back, with no response or validation. Just, LAF– we repaired everything that went wrong for no charge.
But, you said it was a safe car. LAF will say, it’s an old car and things will go wrong. ME– I get that, but the same safety issues that could have been forecasted.
We have sold the Jeep. We lost $ 1400 just on pure purchase price. Not counting tax, title and license or the $ 400-​$ 500 I put into it. Described all this to LAF and requested them refund that difference only to us to make this right. LAF– No. you were never unhappy and acted like a happy customer, so why would you now want us to pay you money back. We repaired all the things we should have. ME– I was getting upset when the brakes, safety not so much the money then, so get it right. LAF– Not going to help anymore.
So, I can assure you you will have a great experience purchasing a car from LAF, they are truly masters at making that part great. Probably if you purchase a newer, more fashionable car, it will even be reliable and safe. Later model car, for sure heed to my original suggestion, but really, I would just have anything checked out with the fact there is so much effort around customer experience and maybe not so much transparency about the car itself.

Thomas B.
Thomas B.
Lisle, IL
6 1
44 minutes ago
I called repeatedly and just stopped as my check cleared to them and no warranty. Just a sales run around. I was told they did everything they could possibly do. Of course they were not buying their own product back. 2000 red jeep Cherokee. It’s still giving us problems. Failed inspection less than a year later. Air cond. oil leak, door clamps to prevent door form staying open missing and never taken care of. Really. Doors stay wide open. The rubber trim peeling off from side of Jeep. Their excellent detail job didn’t really last. It was a hurried sale. Honesty would have been appreciate. They are terrible.