Confident Aire

Have been a customer of Confident Aire for over 15 years and always get the same excellent service. We have had them install and service a new heating and air con system and a replacement water heater, both of these installs were quick and efficient and reasonably priced. We always take advantage of their season startup inspection and as a result have had practically no «down time» in season, Paul who has been to our home many times was here just recently to check our system for the coming AC season and he like every one at Confident Aire we have dealt with is friendly, well trained and very efficient. We have recommended them to friends and family… they’re the best!

I have used Confident Air for years now and never have had a bad experience, from late night calls when they will try to talk you thru problem to during day visits. They are always courteous and truthful. They do not try to rip you off, they are honest and hard working, Paul has come to our house multiple times. They do not try to push things on you that you don’t need and are always on time, sometimes even early for appts.

My furnace stopped working on New Years Eve I was out of town for the holidays so I called confident air for help, Tom came to my house, evaluated the problem, got back to me, I made my decision, he took care of it. Great service with a great product and a perfectionist in charge replaced my furnace.

Recently had a new furnace and air conditioner installed and found Confident Aire with a web search and saw they had great reviews. All the great reviews were 100% true as I was completely satisfied with everything about this business from the initial phone call to set up an appointment to Joe the job estimator to the installers. All were very easy to deal with and the products they sell and install are second to none. No surprises at all, got just what I was promised and got it on time. Installers put down coverings on my carpet provided a professional installation and did a complete cleanup when finished. I also had a duct cleaning completed at the same time and they really did a fantastic job with that also. I highly recommend this company to anyone looking for a fantastic experience with your HVAC needs.

Tom and his team at Confident Aire did really great work updating the HVAC system in my home just in time for the cooler autumn temps and a few hot spells. I bought a fixer-​upper with an ancient industrial furnace and no a/​c which made the house virtually inhospitable in warmer weather and the inefficient heat distribution of the old furnace had me paying exorbitant gas bills in the wintertime.
Tom took measurements and did a thorough heat analysis on the home. While I’m no HVAC expert, this was something I’ve read should be done no matter the size or layout of the home, and Tom was one of few HVAC professionals to have conducted an analysis in the process of evaluating what size system would be right for me. He proposed a few options from the Trane line that were suitable for my home and budget and was able to both beat or match competitors’ proposed prices while getting started on the job quickly once we came to an agreement on the proposal.
Tom’s guys inspired confidence (no pun intended) that I’d made the right call. They were prompt, courteous, and expert in their install. I’ve had the home for three years and in that time have received close to a dozen proposals on how to best handle the heating and cooling situation in my home. The Confident Aire team were in and out within two days for a total of about 12 hours and I was able to fire up the system without a hitch.
Service is new but the company offers guarantees on its work and being a local, family-​owned shop I trust that if I ever do run into any issues they’ll be there for service.
This will be my first winter in my home with the new furnace and I couldn’t be more excited or thankful for the lower bills on a reliable system. Thanks again, Tom!

5 STARS… but I always like to think there is room for improvement.
Like many on June 15^th we were almost inundated with water in our basement. Sump was full, motor running but water level not reducing. Called CONFIDENT AIRE and within 1 hour they (Paul is great) arrived on a very rainy, busy Blackhawk championship night to identify the problem and fix it immediately. The issue was a result of a missed step during install the previous year by another company. Not negligent just a step that was missed during another storm and flooding. Stuff Happens. There was a reasonable service fee charged which was expected but much less that what it could have cost if water did get in the basement. I was very please with the prompt response, the solution, shared information and cordial dialogue from Paul. I will most certainly recommend them to others and would not hesitate to do further business with them when needed.

Hi Tom —
I’ve been meaning to email you to thank you again for helping us determine exactly what was preventing us from heating our house efficiently. Without a doubt, we’ve had a cold winter so far, and our house is WARM! I’m still amazed that the problem bedrooms upstairs are now warm, and we don’t have ice forming on the windows anymore.
I completed the NICOR rebate application a few minutes ago. All the paperwork and directions your staff provided helped make that process painless, and we’re expecting a check back for $ 400.
Thank you and your team again for your time, your expertise, and your professionalism.
Sincerely,
Scott & Renee B.

I don’t usually write reviews unless something was very bad. My sump pump wasn’t working, so I google sump pump repair in Batavia and found Confident Aire. I was surprised to find out that I only had to wait 3 hours to have someone come check it out during the crazy flooding we experienced today. I knew that it would cost me $ 109.00 for the service call, that was fine. What I didn’t know is that they only offer one kind of sump pump at a cost of $ 750.00. I know enough that that was a crazy price for a pump and I didn’t want a top of the line pump. Had an old pump in the basement that the previous owners left. The service tech plugged it in to see if maybe it worked. No it didn’t. He called his manager to see if he could install a pump that I would purchase. The manager said no, which is fine, but told the tech to charge me $ 60.00 for servicing the leftover/​old pump. Really? $ 60.00 to plug into an outlet? Walked across the street to the neighbor who had a contractor doing a pump for her. He installed my pump within 15 min. and cost a lot less. Basement is now dry.